Posted on 02/09/2009 3:34:22 PM PST by GeorgiaDawg32
I have a HP Pavilion PC with Windows XP. My CD/DVD quit working, although all diagnostics say everything is normal and the device is operating properly. I've tried multiple known good CD's thinking maybe the problem was with a bad CD, but I get the same result..
There are no alarms that I can see in the device manager.
It will not play any CD and when I do run/browse/E:, it sees no files on the drive..
I think I have a corrupted driver, but have been unable to find it on the HP or Microsoft website so I can d/l it and load it manually.
Any ideas on what could be causing the problem?
If the CD/DVD drive is over 3 years old it could have gone bad. Happened to me a while back.
They’re a dime a dozen, buy a new CD/DVD drive. I’ve seen new ones as low as $15
I think your driver is not working properly. See if you can turn off the driver in the control panel, then re-boot.
Diagnostics on optical drives don’t work at all. I guaruntee its dead.
Optical drives have a very short lifespan. The laser goes, and it still looks OK to Windows.
Go here and do a search?
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US
Are you logged in?
thought that too, but I took it to best buy today and they were able to run a boot CD from the drive..they think the drive is good, but that something has been overwritten or otherwise corrupted..
I know with my old computer(it was 4 years old) the hard drive just died one day and it turned off, and I could actually smell burnt rubber, sometimes when a DVD drive dies, can be the result of it overheating, or maybe got full of dust(thats what happened to my drive, dust infiltrated the computer, causing it over time to die) My suggestion, buy an external drive, they are really cheap, unless you want to go the internal route(if you know how to put in drives) then go the internal way..
ROFL..
Thailand??
I had the same thing. FR people helped me out. I went to the store and got a new drive. Open the case, unscrewed the drive screws, pulled the power plug and ribbon cable. Installed the new ROM drive, power up and back in business.
I bought a HP DVD driver for about $30. I could have spent less but bought HP. Local stores selling computers have them or online try NewEgg, Tiger or others.
that’ll probably be what I do..best buy wanted $130 to install a new drive..it ain’t rocket science, I should be able to do it myself..
It is a frequent problem.
Check this:
You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: “error code 31”
http://support.microsoft.com/kb/314060/EN-US/
You might try safe mode and see that it is the only one listed.
Remove any extras, if so. Reboot to normal and see if it now reads disc.
If not, try booting from a boot floppy with the cd support enabled and navigate to the cd drive in dos and see if it can read it. Bear in mind it will prolly be drive F: since the floppy boot adds a ram drive.
If it reads it, the windows driver is messed up, or has been disabled somehow.
NewEgg rox! Fast shipping and hugh selection, plus they take paypal, so you don’t have to give out yer CC numbers.
You can find the drivers on HP website somewhere. HP website has a system check that can check the whole computer. It says I have a problem with my HD and battery. I have trouble with some computer program snatching control form the CD drive. Try to reinstall and also look for HP update for the whole computer.
I’ve been all over the HP website and simply can’t find it..(I’m sober too)..
I’ll just go buy one and put it in..that should fix the problem..
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