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Calling all System Administrators: Google Apps lost an email account! (VANITY)
ROTB | 12/06/2010 | ROTB

Posted on 12/06/2010 11:42:12 AM PST by ROTB

I'm working at a company where our email is handled by Google Apps the usual way. Where we open browsers to and then we type in usernames (tied to our domain) and passwords.

My non-technical supervisor came to me and asked me why he can no longer log into the account with the username of "sysadmin", which has important info we need.

After confirming that the username and password did not fail as a result of a typing error, I then sent email from INSIDE our domain to the administrator account at I got the first "hard bounce" message which I have appended to the end of this post. When I email sysadmin@OURDOMAIN.COM from OUTSIDE our domain, I get the 2nd "bounce message" which I have also appended after the first.

Other facts:

A) all three other email accounts work normally

B) our web site at OURDOMAIN is working normally


1) Is there a URL that will give me a login to the administrator account of my Google App domain?

2) Is there an email address I can write to where someone at Google will help me?

3) Is there a way to have the password to the administrator account sent to the backup email address associated with the account (assuming there is one)?

Thank you for any help offered.


P.S. Here come the two bounce messages we got back when email was sent to the account from an email account INSIDE our domain, and from OUTSIDE our domain.



* This is the bounce message we get when we email from another account INSIDE our domain.


Delivery to the following recipient failed permanently:

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-5.1.1 The email account that you tried to reach does not exist.

Please try

550-5.1.1 double-checking the recipient's email address for typos or

550-5.1.1 unnecessary spaces. Learn more at

550 5.1.1 j15si3055960fax.18 (state 14).



* This is the bounce message we get when we email from an account OUTSIDE our domain.


Sorry, we were unable to deliver your message to the following address.

Remote host said: 550 5.1.1 r21si12098551anp.136 [RCPT_TO]

--- Below this line is a copy of the message.

Received: from [] by with NNFMP; 06 Dec 2010 18:09:26 -0000

Received: from [] by with NNFMP; 06 Dec 2010 18:09:26 -0000

Received: from [] by with NNFMP; 06 Dec 2010 18:09:26 -0000

X-Yahoo-Newman-Property: ymail-3


Received: (qmail 17397 invoked by uid 60001); 6 Dec 2010 18:09:26 -0000

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;; s=s1024; t=1291658966; bh=zgqQFizQEKxD12c6NwK2I3Z8Upo626mXE7hgC21/jRM=; h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type; b=jTunwp6ZrdLGf9gT0F01/Bn1HM1Z4Tz2UehyeZdMjb3Q0S2tFHZkKFxw0/ngy64uqVn5hhFPtw4n/Z4OHAsB+uveGoJAKZZd1JAXV7emMrtt14Ytt4AiicgWTNSXX9aYV/2qHoRdtymW1A0GGlA05rS3dWat+BnDm2HHDspzeO8=

DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;




Message-ID: <>

X-YMail-OSG: 58V68foVM1m_3h2dXYjO24MUznlJsTpvmRy3jfTt3zulihi






Received: from [] by via HTTP; Mon, 06 Dec 2010 10:09:26 PST

X-Mailer: YahooMailRC/553 YahooMailWebService/

Date: Mon, 6 Dec 2010 10:09:26 -0800 (PST)


Subject: test #4


MIME-Version: 1.0

Content-Type: multipart/alternative; boundary="0-714763243-1291658966=:17269"


Content-Type: text/plain; charset=us-ascii

This is test #4.

TOPICS: Computers/Internet; Focus Software; Hobbies; Science
KEYWORDS: email; google; linux; windows
As they say in German ... HALP!
1 posted on 12/06/2010 11:42:17 AM PST by ROTB
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Things may not always work better when there's a toasty warm server in a closet in your building, but at least you have a chance of dealing with it.

When you put your company business 'in the cloud', you pays your money, you takes your chances.

Good luck.


2 posted on 12/06/2010 11:46:02 AM PST by JRandomFreeper (Gone Galt)
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Try this link:

Sounds like your issue...

Good luck.

3 posted on 12/06/2010 11:49:09 AM PST by Michael Barnes (Guilty of being White.)
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They SHOULD be able to restore the lost mailbox from a backup.

If they can’t, fire them and host your own email, because they are useless to you if they can’t do something as trivial as a mailbox restoration.

4 posted on 12/06/2010 11:50:25 AM PST by KoRn (Department of Homeland Security, Certified - "Right Wing Extremist")
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