Calling all System Administrators: Google Apps lost an email account! (VANITY)

ROTB | 12/06/2010 | ROTB

[ROTB]

I'm working at a company where our email is handled by Google Apps the usual way. Where we open browsers to http://mail.OURDOMAIN.com and then we type in usernames (tied to our domain) and passwords.

My non-technical supervisor came to me and asked me why he can no longer log into the account with the username of "sysadmin", which has important info we need.

After confirming that the username and password did not fail as a result of a typing error, I then sent email from INSIDE our domain to the administrator account at sysadmin@OURDOMAIN.com. I got the first "hard bounce" message which I have appended to the end of this post. When I email sysadmin@OURDOMAIN.COM from OUTSIDE our domain, I get the 2nd "bounce message" which I have also appended after the first.

Other facts:

A) all three other email accounts work normally

B) our web site at OURDOMAIN is working normally

Questions:

1) Is there a URL that will give me a login to the administrator account of my Google App domain?

2) Is there an email address I can write to where someone at Google will help me?

3) Is there a way to have the password to the administrator account sent to the backup email address associated with the account (assuming there is one)?

Thank you for any help offered.

- ROTB

P.S. Here come the two bounce messages we got back when email was sent to the sysadmin@OUTDOMAIN.com account from an email account INSIDE our domain, and from OUTSIDE our domain.

******************************************************************************************************************************

*

* This is the bounce message we get when we email sysadmin@OURDOMAIN.com from another account INSIDE our domain.

*

Delivery to the following recipient failed permanently:

sysadmin@OURDOMAIN.com

Technical details of permanent failure:

Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-5.1.1 The email account that you tried to reach does not exist.

Please try

550-5.1.1 double-checking the recipient's email address for typos or

550-5.1.1 unnecessary spaces. Learn more at

550 5.1.1 http://mail.google.com/support/bin/answer.py?answer=6596 j15si3055960fax.18 (state 14).

******************************************************************************************************************************

*

* This is the bounce message we get when we email sysadmin@OURDOMAIN.com from an account OUTSIDE our domain.

*

Sorry, we were unable to deliver your message to the following address.

sysadmin@OURDOMAIN.com:

Remote host said: 550 5.1.1 http://mail.google.com/support/bin/answer.py?answer=6596 r21si12098551anp.136 [RCPT_TO]

--- Below this line is a copy of the message.

Received: from [98.139.91.68] by nm19.bullet.mail.sp2.yahoo.com with NNFMP; 06 Dec 2010 18:09:26 -0000

Received: from [98.139.91.18] by tm8.bullet.mail.sp2.yahoo.com with NNFMP; 06 Dec 2010 18:09:26 -0000

Received: from [127.0.0.1] by omp1018.mail.sp2.yahoo.com with NNFMP; 06 Dec 2010 18:09:26 -0000

X-Yahoo-Newman-Property: ymail-3

X-Yahoo-Newman-Id: 880752.77963.bm@omp1018.mail.sp2.yahoo.com

Received: (qmail 17397 invoked by uid 60001); 6 Dec 2010 18:09:26 -0000

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s1024; t=1291658966; bh=zgqQFizQEKxD12c6NwK2I3Z8Upo626mXE7hgC21/jRM=; h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type; b=jTunwp6ZrdLGf9gT0F01/Bn1HM1Z4Tz2UehyeZdMjb3Q0S2tFHZkKFxw0/ngy64uqVn5hhFPtw4n/Z4OHAsB+uveGoJAKZZd1JAXV7emMrtt14Ytt4AiicgWTNSXX9aYV/2qHoRdtymW1A0GGlA05rS3dWat+BnDm2HHDspzeO8=

DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;

  s=s1024; d=yahoo.com;

  h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Content-Type;

  b=2UDaTC4AjY35oVEQDNwd1Ymo7NBOG4l2yY0i2X5Vh+PnshHYOH4tpa4Ubt7UtLTtI/J41Qxr+d7hZtjfzw8T/piUkuuNEXWKwDZmaKkw7h5hMr0MzIHY7Q3CvTz1PLbukH27UT2RDmtfyai69OGHk1nqgH6gbP39acXZ+FeZg58=;

Message-ID: <625972.17269.qm@web80001.mail.sp1.yahoo.com>

X-YMail-OSG: 58V68foVM1m_3h2dXYjO24MUznlJsTpvmRy3jfTt3zulihi

JpNgoz2EvO0N05zIwh68uV2EWUnHCftzU.aNljPupFCO1g4Fyf47uXRqTJ3_

ZF2.fkQORgaPbJbK7kXre.CjNjJ..._AXHQGnnIVFfqOHuwTt8PyGoG51RsV

bgUYt96ESd_xn3GUVR0BIWt4m1IO1_Ep3MwelCSvy2MnkKHnrRXukpWBH8Gi

gd8w.L18VzB1ICHphm8jg2fOWoyZE_1NagjPFOdcPNGK7IPPaPlSpQOullRE

Gc7WP5UMWIiRjK3Bx19YqJJnEeVNG3Q--

Received: from [65.98.160.198] by web80001.mail.sp1.yahoo.com via HTTP; Mon, 06 Dec 2010 10:09:26 PST

X-Mailer: YahooMailRC/553 YahooMailWebService/0.8.107.285259

Date: Mon, 6 Dec 2010 10:09:26 -0800 (PST)

From: myaccount@yahoo.com

Subject: test #4

To: sysadmin@OURDOMAIN.com

MIME-Version: 1.0

Content-Type: multipart/alternative; boundary="0-714763243-1291658966=:17269"

--0-714763243-1291658966=:17269

Content-Type: text/plain; charset=us-ascii

This is test #4.

[ROTB]

As they say in German ... HALP!

[JRandomFreeper]

Things may not always work better when there's a toasty warm server in a closet in your building, but at least you have a chance of dealing with it.

When you put your company business 'in the cloud', you pays your money, you takes your chances.

Good luck.

/johnny

[Michael Barnes]

Try this link:
http://www.google.com/support/forum/p/Google%20Apps/thread?tid=63bea56874dcbde6&hl=en

Sounds like your issue...

Good luck.

[KoRn]

They SHOULD be able to restore the lost mailbox from a backup.

If they can’t, fire them and host your own email, because they are useless to you if they can’t do something as trivial as a mailbox restoration.