Skip to comments.Computer Help Please? Trouble with Malware?
Posted on 05/12/2011 7:34:45 AM PDT by stayathomemom
When I visit certain websites, Target.com, eBay.com, and Hertz.com, I am redirected (don't know if that is the proper term) within a couple of seconds to a Yahoo search page. I also discovered this morning that the same thing happens when I visit Google.com and wait about 30 seconds. I have searched for solutions to this problem and have not found a solution which seems to address this problem specifically. Last week I did find a suggestion to try a list of different things including: system restore, which wouldn't work, and running my Trend Micro Antivirus and Housecall in safe mode, which I did. The problem still persists. Has anyone experienced this same problem and found a solution?
Download, install, and run malwarebytes (easy to find and it’s free). It has destroyed quickly any problems I’ve had.
malwarebytes anti-malware http://www.malwarebytes.org/products/malwarebytes_free
What do you use the computer for? Not to be a jerk, but if you don’t do anything PC(microsoft) specific, I would load linux on there.
If all you do is surf, write docs, emails, etc, linux is better.
are you logged in?
Malwarebytes or Superantispyware (http://superantispyware.com) are both good if you can get either one to run properly. It might take care of the problem. If you can’t get to the site to get it to run, let me know.
What version of Windows are you using? (XP, Vista, etc.)
I hope I’m not presumptuous.
If you are simply typing “Ebay” in the address bar of the browser, you should get redirected to a search since it is not a complete web address. If you type ebay.com or better www.ebay.com or even better http:\\www.ebay.com you should go straight to ebay and not get redirected.
I like creating a clickable favorites of these frequently used links below the address bar because I’m a lazy clumsy typer.
FDISK, Format, and reinstall your operating system,
it’s the only way to be sure.
I agree whole-heartedly with Malware Bytes; this is a good program. If you feel that it’s been worthwhile, and you can afford it - you might give them a ‘Thank you’ by paying for it - this is up to you.
I personally recommend running what I call a ‘Trinity’ set of malware blockers. These are all FREE, and I’d rather have a little over-lap; rather than some vulnerability.
1) Microsoft Security Essentials. Made and managed by Microsoft, this is a free program that has automatic updates.
2) Spybot - Search and Destroy. This program not only fixes the evils that have hit you; it ‘innoculates’ your PC so that at the system-level, you can NEVER go to sites that are associated with virus distrubution. Many are sites you would never probably go to for any reason (www.farmsex.com - for example).
3) Ad-aware by Lavasoft. This program sniffs out the crumbs that are left behind when you shop. Shop for a muffler, and then you are getting bombarded with ads for every make and model muffler on the market? There is a reason that happens - this fixes that problem.
All are free, all are easy to use, all are regularily updated - and the best part of all .... they have a very small “Footprint”, in that they do not take over your PC like McAffee and Norton. I hate those products, they have a small mission (protect); yet consume a HUGE amount of processing time, get into every mundane operation - and do not work as well as they are advertized to work. They are a greater inconvenience and less effective than the 3 listed above.
The best, imo.
You think maybe he should buy a new hard drive also? Maybe a new computer, just to make really sure? /s
I’ve actually done that...
Got so disgusted with the slowdowns that I bought a new one.
Admittedly, it was an excuse :).
The computer was 6 yrs old.
I do all of my surfing on a virtual machine (MS Virtual PC 2007, free from MS for download).
Any time it gets corrupt, I erase it, take another virtual machine with XP or Win 7 installed that I never surf with, make a copy and I’m back up and surfing in 15 minutes with all the malware and other nasties gone.
Ditto on your 3-pack!
It could be that you are inadvertently typing in the "search" area instead of the part of the bar that sends you directly to the site (URL bar).
If you are directed to Yahoo.com, what happens if you select the proper site on the yahoo page? (For example, you should see an entry for Target.com in the yahoo search) If you choose it, do you get to the right place?
I put AVG and Malwarebytes and Spybot on my ten year old Dell, ran them every two or three days but still had bugs.
Got an iMac.
End of problem.
Man the linux bots are becoming worst than the macbots.
As if Linux doesn’t have security issues...sheesh. Did the poster ask for a non-Windows solution to his problem?
There's a presumption that she has a virus - that has to be determined first (see my previous post)
Techhies - there is too much "geek speak" in this thread to help the original poster, IMHO. No casual user is going to use Linux or a virtual machine, snd telling her to format her disk is not helpful at this point.
In a “previous” life, I was employed as a virus tech for a “well-known” ANTI VIRUS company here in L.A. for 4 years.
Malwarebytes is great, but it should be run FIRST in safe mode. Then again, I have actually witnessed MWB do absolutely NOTHING against a TLD 4 malware..the nastiest of them all.
If you want to do it properly, run MWB in safe mode. There’s a free app called GMER which will scan your system and find out what MWB cannot detect. It will literally tell you what type of Malware it is, and if it is a TLD re-director malware, then TDSSKILLER will do the job.
Then with my personal suggestion, download TDSSKILLER from Kaspersky. Probably the best kept secret out there. You can even run it in Windows mode.
The final test is to run and download OTS. MOST Malwares open up the ports even after cleaning to allow later backdoor entrances in the future. MaLware is known to do that because it’s objective is to later come back. With OTS, it will tell you if your Windows settings have been manipulated, and will fix it for you.
Sorry for confusing you. Habit of mine.
I always thought that running SpyBot and AdAware on the same system was cause for trouble. You could one or the other but not both at the same time.
I have Windows 7 and before that I had Vista. I have never had a problem and I go freely, to all sorts of high risk areas with no problems.
Security essentials is far superior to Norton, McKaffee, etc, and does not cost a dime to install. It is also so compatible with MS programs that it does not slow down your OS when you surf.
Any virus or Trojan that tries to latch on, get smoked in it's tracks. And I have never had one that it cannot eliminate or completely eradicate. It never uses “Quarantine” like all the lesser virus programs frequently do.
Give it a try, but first, wipe your HD to eliminate any Trojans in your registry.
After hearing/reading that for the 10,375th time.....it still cracks me up.
>FDISK, Format, and reinstall your operating system, its the only way to be sure.None of the suggested fixes will solve our re-direct virus.<
I disagree. I used to work for an anti-virus company as the malware and virus technician which did the ‘repairs” by remote. Probably seen the nastiest ones in 4 years, from the TLD 3 and 4 malware to the zero day malware which pops up after 6 months of dormancy.
Re-installing and rebooting is a cop out. What about the information in the hard drive? Not even a challenge to SAVE THE INFO that one took a long time to save? The hard drive info can be saved with the 8 apps and steps if done properly. You will find out if the malware was able to open the ports and change the Windows settings from default by running OTS in the very end.
Fortunately, from what you describe it doesn't sound like you have one of the more aggressive malware programs installed. There is a good chance you will be able just do a system restore back to a time before your system started malfunctioning. Just go to your Start Menu Go to Accessories and then System Tools to find System Restore. If System Restore doesn't work; you might try it from safe mode by pressing the “F8” button as you are starting up the computer and choosing to start in “Safe Mode”. Then try System Restore again.
I have been using AVG Free for years and haven't had any problems. The latest versions have many anti-malware features including warnings you when you are navigating to known problem websites.
The AVG site is a little confusing to navigate because they try to get you to download their premium products which cost money after a free trial. The following is a link to a direct Download at CNET.
I have often set up computers to dual boot Linux; there are some advantages. Windows has many features you take for granted until you are hobbling around in Linux. An open source operating system is not any more secure than Windows, it just isn't targeted quite as much.
Thanks to all for your suggestions. In the short time it took me to bathe and dress my mom and get her her breakfast, you have provided me with what I hope will solve my problem. Looks like it will be the middle of the afternoon before I know if I’m successful! Here goes...!
I have a ten year old Dell also and have cleaned it up using Advanced System Care 4. It has never performed better.
My current box is a custom job with four hard drive bays in front so I can switch operating systems and data drives.
I had the same problem last January. Here is where I explained the solution that worked for me. Good Luck.
Another bump for Linux (Mint). Easy to install and run.
Now if you simply insist on running Windows - I have to because of my work laptop, I recommend the following order
1) Eusing registry cleaner (install then run)
2) Auslogics disk defrag (install run defrag and optimize)
3) Spybot search and distroy (install then run)
5) AVG antivirus (install then run. also set up to run weekly)
6) rerun spybot
You should be clean though there are some very nasty / persistant malware that require more effort. This will clear up 99% of the stuff that is out there.
You should run AVG all the time, scan at least weekly. Spybot should scan weekly. Run Eusing registry cleaner after spybot and then run the Auslogics defrag. I normally run mine on Friday night before I go to bed.
Better than re-formatting is getting an imaging program.
I use clonegenius (now called Data Backup Kit, http://www.spotmau.com/products/package/data_backup.html). It has bailed me out several times, and it has MY settings and installed software from the last time I ‘imaged’ my OS partition. I image every few months or after major software upgrades.
There are several ‘free for home use’ and pay version of imaging software.
If you get it fixed, I would certainly recommend installing SpyBot Search and Destroy for prevention of future problems.
I've never had a problem .... Been doing this for years on multiple machines. If there is a possible problem, the only 'hitch' I could see is if both programs target the same malware file, and one erases it before the other one does - and the one who 'missed' the delete gets confused.
But, I have ignored the warnings; and have never had an issue.
“Techhies - there is too much “geek speak” in this thread to help the original poster, IMHO.”
As if Joe Sixpack knows what a Host file is, either [I do]. I look at these computer threads and see countless prescriptions how a computer can be cleaned or protected, and I guarantee that most people except Techhies are incapable of dealing effectively with security issues. It makes their head swim. I’m in the business and bail out those folks all the time. So even though I use MalwareBytes and other popular software to clean up clients’ Windows machines, I use Linux Mint on my own home and office machines. THAT ought to tell you something.
Thanks Hodar. I guess I will have to give it a try.
They don't, but I can walk them thru how to check on it and fix it if that's part of the problem.
I speak geek, but with a strong "end user" accent, because it was not too long ago I was there. Pushed through 6 Microsoft Certification exams in 6 months to obtain an MCDST and and MCSA with NO prior computer knowledge beyond that of a "know just enough to be dangerous" user. ;)
I’ve got the Mac and the Dell on my desk and am slowly getting used to the new format and picking up email addresses from the Dell.
I’ve wanted to make the switch for more than a year after I saw my first desk top Mac. I love the photo handling system.
No bot here, I just don't think that Microsoft's licensing policy should be tolerated. And Linux really is all most users need.
Funny, I didn’t think this post was about MS licensing.