Skip to comments.Harddrive Crash (looking for help)
Posted on 05/30/2011 9:08:08 AM PDT by Outlaw Woman
Harddrive Failure Start up menu is empty (No outlook express, no list of program files) but still has My Computer on it.
OS XP Home Pentium R D 2 80GHz
If any one has links to a good system scan-diagnostic program I would appreciate it if you could post. I don't trust searching for one online right now.
Sounds like you got a virus.
Shut down and reboot. While rebooting hit the F8 key. Start Windows in "Safe mode with networking"
Down load and install Malwarebytes" and run it.
This works best if you sign into an account other than the one you use. If you have only one account on the PC then it's harder. You will probably have to run it from a flash drive.
Unplug it and wait till the light goes out in back try again happened to me once that worked
Advanced SystemCare and CCleaner at this link
this has worked for me several times; take out hard drive, place in zip lock and throw in the freezer for 20 minutes, place back in computer and boot it up. If this works you won’t much time so get every thing off you can.
Go work in the garden, drink some tea on the porch swing with neighbors ...grieve, prepare for burial, it is Memorial Day.
Reboot. Then Boot up in “Safe Mode” by hitting F8 during start up. Select “Safe Mode with Networking” and see if your stuff is there. Try a restore in Safe mode.
If your system is up, and it sounds like it is, it could be something else. You say everything is missing. Maybe it has been hidden. I've seen malware do this.
You can try going to the control panel, folder options, click the View tab, make sure the dot is checked for Show Hidden Files.
This may reveal something. Let me know what happens and we can go to the next step.
Just curious. What do your neighbors on your swing think of you sitting there with that laptop on your lap?
Laptop? Take out battery, hold down power key for one minute, replace battery. Sometimes that works.
I agree also with F8/Safe Mode with Networking/Malwarebytes also.
>> System shuts down about every 10 minutes
Open up the case and make sure all the fans are working. Your CPU fan or case fan may have gone south and the computer shutting down from overheating.
Sounds exactly like a virus going around...
After running Malwarebytes, you may still not see your files, as this virus may hide them. Right click on “My Computer”, select “Properties” and uncheck the “Hidden” box.
You may need to “find a friend”, nearby who has a working PC, preferably with the same OS as you have. Using their PC, download some utilities (anti-virus and diagnostic), and create a clean boot disk (CD or DVD) or a boot USB drive. Then using that boot cd or boot drive, reboot your computer and run the utilities. This is one reason why I have multiple computers - all running the same OS.
Does any visible illumination appear on the screen?
Just got back online
Hard Drive Failure:
“The system has detected a problem with one or more installed IDE/SATA hard disks. It is recommended that you restart the system” (which has been done numersous times)
I’ve done a ‘search’ and it lists documents, and pictures so they look to be there (haven’t opened any documents but did see pics)
Yea sounds like a virus. To be sure, go to the hardrive MFG website and download their disk diagnostic program. If it passes the check, you’ll need malwarebyte, and or superantispyware. You should also download hitmanpro 3.5. What antivirus program are you using. Depending on your skill level, it may be easier to delete the partition and reinstall.
You will need to start in Safe Mode with Networking. Clean it up with Combofix and Malwarebytes.
Virus scan was performed this morning around 4:00 Nothing detected.
Now it’s telling me that RAM is critically low
Thats a good point. I had a machine that did that until I opened it up and blew out several years accumulation of dust from around the fan.
What’s your theory on why freezing it works?
What is telling you that? What program did you use for scanning?
The virus looks just like a Windows alert. If you clicked on something with it after the scan - there you go...
(cough)..it doesn’t sound like a virus.
Forgetting that I am MCSE certified and one of Avast’s “evnagelists” on the Avast malware forums (and former virus technician for an AV company in Los Angeles), I highly doubt this is malware. I’ve had a couple of problems and Freeper OW did not even describe what she did previous to the shutdown.
Were there “link mis-directions”, pop ups etc? System restore, F8 or it could be worse..a motherbooard problem. If it were a battery problem, then remove and simply turn on without the battery. If it turns on but blank screen, it’s MOST probably the video card. More description when she turns on the pc/laptop is needed..
Throw the SOB in a river and go on vacation.
I'm far from the expert, but degragging might be in order, then - as suggested above - run Crap Cleaner....but be aware doing that will clear all your passwords and log you out of everplace you're currently logged into.
That happened just yesterday with DJ69’s computer??? Sounds identical to what is going on with mine. Thanks for the link ray
You have what is called a Fake Alert or Fake Anti-Virus. I am 99.9% sure of this. I deal with this on a daily basis at my shop. Just sayin.
What is the make and model of your computer?
Ram or virtual memory, sounds more like you have a lot of things open. How much ram do you have? Also have you been getting blue screens? Do a ctl alt delete open the task manager go to process and sort by the most memory being used. Is the amount stable or slowly increasing, take a few min. You could be having a memory leak
That’s another thing. I cannot get task manager. ct alt delete does not work. Nothing is open except this
The freezer routine has worked several times for me too.
If it is a boot issue only, he can use the recovery console on the XP install disc, assuming the PC came with one. Many don’t have an original Windows install disc. Many manufacturers expect the owner of the PC to make the backup disc, most don’t.
You might try going into defrag to check if that is true. You probably don't want to actually defrag it until the problem is resolved, but check if the hard drive is almost full. If so, then maybe you need to remove some of the videos or other large files, because it won't work properly if the hard drive is nearly full. Save the hard files to a read/write CD if you can, or another memory device, and then delete them from the hard drive to make more room. You want to avoid running the computer with the hard drive nearly full.
how about safe mode? also you might want to do a chkdsk /f
yes that’s it
I wouldn’t mess with it...just restore your last good backup. You do have daily backups, right?
You might try going into defrag to check if that is true.
Degrag has nothing to do with RAM.
You need to download ComboFix, save it to your desktop. Boot in Safe Mode with Networking.
You can download it from the link below.
Do you have a system restore cd? If hardware problem, replace the drive and restore. I did it a few times.
For data restore...One word: Carbonite.
Well it looks like you can still get to Web for now.
Before you boot down go here and down load Malwarebytes:
After you download open Malware bytes and update. Run the update twice to make sure you have the latest version.
Then boot down all the way.
Start you computer hitting F8 until you are prompted with some options. Choose the “Start up in Safe Mode with Networking”.
Go grab a cup of coffee, it will take a few minutes to get to windows in safe mode.
Allright, you are booted in Safe Mode, couple of options here:
Do Not Do The Following, unless you are comfortable with PC’s (I am)
Run a quick scan which will only take about 30 minutes to complete. Malwarebytes many times will catch all those little “Scare Whare” compononents and zap them.
You could then boot back into normal mode and run Malwarebytes again for a complete scann. Takes hours.
But you will be able to surf again.
The safest route is when you are in Safe Mode to run a full scan with Malwarebytes. You will not be able to surf during this scan and can go to lunch or take in a movie.
Depending on your drive size and how many files you have it can take 2-3 hours for this to complete.
Download F-prot. Fortune 500 companies and ISP’s use this for Malware and viruses. The personal/home version use to be free, we pay for the commercial version.
Also get Spybot.
Run all the programs with their updates and you should be good to go.
I may have been had. A window popped up initially that looked like an internal error. Said to do a scan and an 'WINDOWS XP RECOVERY' Window popped up. Yes I hit scan. and it went through and 'fixed' 6 files but said 5 cannot be fixed with the 'general' fix. I would have to 'purchase' an Advanced fix.
After you have booted in Safe Mode with Networking. Then run Combofix. You probably won’t be able to run it in normal mode with the Fake Alert running.
I still think it’s a virus.
Get to work with Malwarebytes before you lose the ability to use the Internet.
Metal contracts when cold, allowing a little more room between moving parts, so you get less sticking.
Now its telling me that RAM is critically low
Most virus scanners do not detect malware. You need to get Malwarebites and AdAware (from Lavasoft) for free and run them in Safe Mode.
The key to whether you have a bad hard drive or malware is the RAM warning. The malware on your machine is taking up all your memory.
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