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Panera Bread Is Replacing Cashiers With Kiosks
Business Insider ^ | 05/05/2014 | ASHLEY LUTZ

Posted on 05/05/2014 12:10:37 PM PDT by SeekAndFind

Panera Bread is going to start using kiosks to input customer orders. The fast-casual chain will start adding about eight kiosks per restaurant, writes Venessa Wong at Bloomberg Businessweek. Customers will also be able to order by phone.

As a result, there will be one to two fewer cashiers in restaurants.

Panera Bread CEO Ron Shaich said that the new system would help accuracy of orders. Customers would also be able to customize their food.

Shaich told Businessweek that it won't be cutting back on workers. The former cashiers will now carry food to customers' tables.

(Excerpt) Read more at businessinsider.com ...


TOPICS: Business/Economy; Society
KEYWORDS: cashiers; kiosks; panerabread

1 posted on 05/05/2014 12:10:37 PM PDT by SeekAndFind
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To: SeekAndFind

Guess that’s one way to do their pay what you can deal in some of their places...


2 posted on 05/05/2014 12:12:56 PM PDT by MNlurker
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To: SeekAndFind

The place is nothing but portion control. I feel every time I eat there I am getting nickle and dimed, now this.


3 posted on 05/05/2014 12:13:05 PM PDT by Last Dakotan
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To: SeekAndFind

Works good at Sheets and WaWa.


4 posted on 05/05/2014 12:13:10 PM PDT by phormer phrog phlyer
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To: SeekAndFind

This is a CEO who thinks.
My complaint against Panera was service was WAY too slow.
Hope its not too late.


5 posted on 05/05/2014 12:14:01 PM PDT by Zathras
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To: phormer phrog phlyer

Yep. Keep pushing minimum wage, dems.


6 posted on 05/05/2014 12:14:46 PM PDT by Phillyred
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To: SeekAndFind

It’s the wave of the future. Obama and his commie cabal can raise the minimum wage until all of the low-skill jobs will be done via technology.


7 posted on 05/05/2014 12:15:32 PM PDT by TruthShallSetYouFree (Jay Carney: The (Benghazi) emails weren't about Benghazi.)
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To: phormer phrog phlyer

Don’t know about WaWa, but Sheetz has taken it a step futher. You can place your order on-line, print out the barcode receipt, pay for it when you pick up the sandwich and it is waiting for you when you stop. Works great when I don’t have gas to pump, a bladder to empty or other things to do while waiting for them to complete my order.


8 posted on 05/05/2014 12:18:11 PM PDT by Vigilanteman (Obama: Fake black man. Fake Messiah. Fake American. How many fakes can you fit in one Zer0?)
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To: SeekAndFind

CEO says this....
“The dirty little secret in the food industry is one in seven orders is wrong”

That’s funny...About a year ago Panera messed my order up twice before FINALLY getting it right.


9 posted on 05/05/2014 12:23:56 PM PDT by Roman_War_Criminal (Bible Summary in a few verses: John 14:6, John 6:29, Romans 10:9-10)
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To: Last Dakotan

I concur however, I must give them some props. Panera has a great donation program where they give away all the bread left at close of business each day. Our church gets huge bags full of wonderful bread from the Saturday batch. I have a savory variety of artisan breads to eat all week long, for zip! I keep in in the fridge and replace it each week with fresh loaves before it has a chance to get stale, ahhh! Thanks P!


10 posted on 05/05/2014 12:24:05 PM PDT by PeteePie (Righteousness exalts a nation, but sin is a reproach to any people - Proverbs 14:34)
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To: SeekAndFind

Next time I visit Seattle to visit family, the $15/hr minimum wage will have been imposed. I expect to see a lot of these kiosks, in place of folks that made the old minimum wage.


11 posted on 05/05/2014 12:25:33 PM PDT by jttpwalsh
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To: Roman_War_Criminal
“The dirty little secret in the food industry is one in seven orders is wrong”

I know a couple of Mickey D's drive-thrus that get 1 in 7 right.


12 posted on 05/05/2014 12:25:41 PM PDT by Buckeye McFrog
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To: TruthShallSetYouFree
Shaich told Businessweek that it won't be cutting back on workers. The former cashiers will now carry food to customers' tables.i>

My experience in the DC area with Panera is that the cashiers don't speak English very well. Using the kiosks will allow them to hire more non-English speakers to staff their restaurants at lower wages. No doubt there will also be personnel reductions.

13 posted on 05/05/2014 12:26:36 PM PDT by kabar
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To: SeekAndFind
Yep....

Fast Food places don't WANT to pay $15/hr for a button pusher. This is the first shot back at the "Living wage" idiots.

$15/hr sounds about right for a 1st level tech to keep kiosks maintained at a handful of stores.

14 posted on 05/05/2014 12:33:54 PM PDT by wbill
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To: kabar

I don’t know if the portions are getting smaller or not because I only ate there a couple of times.

But I can tell you if the Kiosks work out replacing cashiers the first time the minimum wage goes up there will be layoffs.


15 posted on 05/05/2014 12:33:57 PM PDT by Zenjitsuman (New Boss Nancy Pelosi)
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To: SeekAndFind

Yes, they probably will cut back on workers, but they won’t announce it.


16 posted on 05/05/2014 12:35:22 PM PDT by Vince Ferrer
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To: wbill

Well, think about it this way -— there will be MORE business for MAKERS of the Kiosks (mechanics, engineers, programmers, etc. ).


17 posted on 05/05/2014 12:36:17 PM PDT by SeekAndFind (If at first you don't succeed, put it out for beta test.)
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To: Zenjitsuman
...there will be layoffs.

Isn't that what I said? And what do the size of portions have to so in response to my comments?

18 posted on 05/05/2014 12:37:49 PM PDT by kabar
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To: jttpwalsh

Eggs-Zactly.

I’d rather use a kiosk than deal with some pimple-face kid making $15.00 an hour.


19 posted on 05/05/2014 12:38:45 PM PDT by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: SeekAndFind
Shaich told Businessweek that it won't be cutting back on workers. The former cashiers will now carry food to customers' tables until Panera is satisfied with the implementation of the kiosks and the media buzz dies down. Then staffs at each location will lose a couple of employees.
20 posted on 05/05/2014 12:40:01 PM PDT by LostInBayport (When there are more people riding in the cart than there are pulling it, the cart stops moving...)
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To: Zenjitsuman

No layoffs, just reduction in hours.


21 posted on 05/05/2014 12:40:14 PM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: Buckeye McFrog

I know a couple of Mickey D’s drive-thrus that get 1 in 7 right.

____________________________________________

If I go to a McDonalds drive through; I never leave the window without checking my order.

Years back - they would ask you to pull ahead from the window and they would bring your order out to you when it was ready. That way they could serve the car behind you.

They don’t do that anymore. I for one - would decline their request. I would stay at the window and make sure they got my order right before I left.


22 posted on 05/05/2014 12:42:46 PM PDT by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: SeekAndFind

How’s that minimum wage working out now?


23 posted on 05/05/2014 12:43:19 PM PDT by for-q-clinton (If at first you don't succeed keep on sucking until you do succeed)
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To: SeekAndFind
No doubt.....but less jobs for people at the low end of the employment spectrum. Figure that fast food joints could use a handful of automated kiosks (along with someone to keep them going, shared between restaurants), a couple of fry cooks, and one, maybe two people to swing a mop and restock the napkins. Contrast that with the ChickFila I went to this morning on the way to work. Must've been more than a dozen people there, between mgmt, counter staff, cooks, a couple of people out on the floor cleaning, and so on.

IMO, the FF workers who've been picketing for higher wages (plenty of articles here on FR about them) should be careful for what they wish for. They just might get it - as soon as the cost of labor outpaces the cost of automation.

24 posted on 05/05/2014 12:43:45 PM PDT by wbill
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To: SeekAndFind

minimum wage laws strike again, sending additional signals to another industry to find ways to substitute humans with machines, helping to further the advance in the proportions of the bottom and the top with more hollowing out of the middle


25 posted on 05/05/2014 12:44:08 PM PDT by Wuli
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To: SeekAndFind
Panera Bread is going to start using kiosks to input customer orders. The fast-casual chain will start adding about eight kiosks per restaurant, writes Venessa Wong at Bloomberg Businessweek. Customers will also be able to order by phone. As a result, there will be one to two fewer cashiers in restaurants.

"They say that Howard orders tons of sandwiches that no one picks up....guys, we're not all Howard."

26 posted on 05/05/2014 12:48:03 PM PDT by Alex Murphy ("the defacto Leader of the FR Calvinist Protestant Brigades")
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To: Responsibility2nd

Kiosks don’t smell funny, roll their eyes at you, or tell you to “take a chill pill, old dude!”


27 posted on 05/05/2014 12:50:13 PM PDT by Buckeye McFrog
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To: Responsibility2nd

Thanks for your reply. The sad part is, I recall being a pimple faced kid making $2.01/hr, and being overjoyed, on payday. Saved up enough to buy a used car, a trip to Russia, and two years of state college. The fact that my nephews in Seattle won’t have that same opportunity is really too bad. FReegards.


28 posted on 05/05/2014 12:50:38 PM PDT by jttpwalsh
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To: Last Dakotan
the place is nothing but portion control. I feel every time I eat there I am getting nickle and dimed, now this.

They're a huge success. They have some, not all, choices that are fine with my pure foods diet. Some of their food is high priced junk with vile ingredients.

I don't just feel the portion control; it's that sometimes they get careless about it and don't use full portions. $8 for a salad and then a drink of $3 is insane.

29 posted on 05/05/2014 12:51:35 PM PDT by grania
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To: jttpwalsh

$2.01, huh?

I well remember my 1st job sacking groceries was at $1.95 per hour - minimum wage. That was back in 1974.


30 posted on 05/05/2014 12:53:24 PM PDT by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: Buckeye McFrog

The cool thing about having an In-N-Out drive thru nearby: after you order, they read the order back to you. Then you pull up to the first window, and they repeat your order, before you pay for it. Then you pull up to the second window, where they call out everything that they put in your “to go” carton and bag. Haven’t drove away with the wrong order, after several years :)


31 posted on 05/05/2014 12:58:20 PM PDT by jttpwalsh
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To: Responsibility2nd

My first job paid $2.00 per hour. Minimum at the time was $3.35, but I was working for a nonprofit.

Worked hard and after 90 days got a raise to $2.50. Was damned happy to get it too, as I recall.


32 posted on 05/05/2014 1:01:15 PM PDT by Buckeye McFrog
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To: Responsibility2nd

Mine was stocking shelves, and sweeping floors, at Woolworth’s, also in 1974. I wonder if it was the state (Connecticut) minimum wage? All of my pals that worked, also got paid $2.01. POSTSCRIPT: after six months, I landed an easier job, elsewhere, for $2.35/hr - man was I pleased ! ! !


33 posted on 05/05/2014 1:02:27 PM PDT by jttpwalsh
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To: Vince Ferrer

They’ll do it thru attrition. WIth the turnover rate of fast food places, and others in the low income end, that won’t take long and they can rightly say they didn’t lay off anyone.


34 posted on 05/05/2014 1:02:58 PM PDT by EDINVA
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To: EDINVA

That’s exactly what I was thinking. The turnover in the restaurant industry is so high they can cut by not replacing.


35 posted on 05/05/2014 1:13:58 PM PDT by Vince Ferrer
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To: EDINVA

“They’ll do it thru attrition. “

Yep, no need to fire anyone at all. Even if attrition didn’t work on it’s own they could squeeze the hours down and force a significant percentage to have to look for other work.


36 posted on 05/05/2014 1:21:37 PM PDT by Blackyce (French President Jacques Chirac: "As far as I'm concerned, war always means failure.")
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To: SeekAndFind

The cashiers that are now servers can be paid less than minimum wage. Tips, of course...


37 posted on 05/05/2014 1:31:52 PM PDT by informavoracious (Open your eyes, people!)
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To: SeekAndFind

"Enjoy your extra *BIG ASS FRIES*"

38 posted on 05/05/2014 1:34:12 PM PDT by dfwgator
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To: SeekAndFind
The law of unintended consequences will be that the orders will come in faster than the service line can make them. That will leave customers with the impression that they are waiting too long for their food.

Say what you will about cashiers, they do pace the orders coming into the kitchen, and customers won't count the time waiting on line against the kitchen staff.

-PJ

39 posted on 05/05/2014 1:39:29 PM PDT by Political Junkie Too (If you are the Posterity of We the People, then you are a Natural Born Citizen.)
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To: Political Junkie Too
One final unintended consequence is the wait for tables. With everyone getting their orders in quickly and then seated, the table space will be taken up very quickly.

-PJ

40 posted on 05/05/2014 1:40:19 PM PDT by Political Junkie Too (If you are the Posterity of We the People, then you are a Natural Born Citizen.)
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To: Political Junkie Too

The lines at our local Paneras can run fairly long, pretty much any time of day. SO it’s a long wait one way or the other. For the most part, I enjoy interacting with the personnel when placing my order, but I guess now that will be shifted to when they bring the food to the table.


41 posted on 05/05/2014 1:42:44 PM PDT by EDINVA
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To: Zenjitsuman

Liberals are so stupid


42 posted on 05/05/2014 1:50:47 PM PDT by ncpatriot
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To: Buckeye McFrog
The Coca-Cola Freestyle self-serve soda machines offer 125 different kinds of soda plus custom flavors. How long before Starbucks comes out with their version? The tattooed and face pierced liberal arts degree holders will have to find a new line of work.


43 posted on 05/05/2014 1:54:11 PM PDT by Reeses
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To: Reeses
The tattooed and face pierced liberal arts degree holders will have to find a new line of work.

No, they'll just head for your place and grab all your stuff.

44 posted on 05/05/2014 2:01:03 PM PDT by x
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To: Buckeye McFrog

You are all such babies-age wise. My first job in high school was in an upscale clothing store as a sales clerk and sportwear model on Saturdays. $.76 an hour, no sitting down EVER, 20 minutes for lunch. On Monday and Thursday from 5 to 9 p.m. I worked in the credit office typing collection letters on a manual typewriter. Being able to type 100 wpm errors 100 wpm earned a raise to $.80 an hour after 6 months.

First real full-time job was as a flight attendant for the HUGE sum of $244 a month. We had to pay for our uniforms and meals but our hotel was covered during a layover. Paid for half of a shared apartment, groceries and a car payment. Wouldn’t even cover my groceries now.


45 posted on 05/05/2014 2:03:57 PM PDT by Grams A (The Sun will rise in the East in the morning and God is still on his throne.)
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To: SeekAndFind
Shaich told Businessweek that it won't be cutting back on workers.

Accurate but perhaps somewhat misleading. While it will reduce bad orders and thus lower overhead, it also means not having to hire more people / cashiers in future while seeing how well technology can work in this area. Also they may not be reducing workers NOW but that does not mean it won't happen in the future.

46 posted on 05/05/2014 2:11:56 PM PDT by SES1066 (Quality, Speed or Economical - Any 2 of 3 except in government - 1 at best but never #3!)
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To: Last Dakotan

The only time I ate at Panera Bread turned me off completely. My sandwich was nothing but thick, chewy bread, with very little meat.

I have heard the coffee is excellent, though.


47 posted on 05/05/2014 3:28:30 PM PDT by CatherineofAragon ((Support Christian white males---the architects of the jewel known as Western Civilization).)
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To: Vince Ferrer
Yes, they probably will cut back on workers, but they won’t announce it.

Employee-turnover is so high in that industry that they don't have to lay anyone off. They just don't replace 'em all when they do quit.

Minimum wage increases mandated by the government do not result in people losing their jobs [as the Democrats rightly claim], they just end up providing less opportunity to those still looking for work [as the Democrats neglect to claim].

48 posted on 05/05/2014 4:47:03 PM PDT by BfloGuy ( Even the opponents of Socialism are dominated by socialist ideas.)
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