Skip to comments.Panera Bread Is Replacing Cashiers With Kiosks
Posted on 05/05/2014 12:10:37 PM PDT by SeekAndFind
Panera Bread is going to start using kiosks to input customer orders. The fast-casual chain will start adding about eight kiosks per restaurant, writes Venessa Wong at Bloomberg Businessweek. Customers will also be able to order by phone.
As a result, there will be one to two fewer cashiers in restaurants.
Panera Bread CEO Ron Shaich said that the new system would help accuracy of orders. Customers would also be able to customize their food.
Shaich told Businessweek that it won't be cutting back on workers. The former cashiers will now carry food to customers' tables.
(Excerpt) Read more at businessinsider.com ...
Guess that’s one way to do their pay what you can deal in some of their places...
The place is nothing but portion control. I feel every time I eat there I am getting nickle and dimed, now this.
Works good at Sheets and WaWa.
This is a CEO who thinks.
My complaint against Panera was service was WAY too slow.
Hope its not too late.
Yep. Keep pushing minimum wage, dems.
It’s the wave of the future. Obama and his commie cabal can raise the minimum wage until all of the low-skill jobs will be done via technology.
Don’t know about WaWa, but Sheetz has taken it a step futher. You can place your order on-line, print out the barcode receipt, pay for it when you pick up the sandwich and it is waiting for you when you stop. Works great when I don’t have gas to pump, a bladder to empty or other things to do while waiting for them to complete my order.
CEO says this....
“The dirty little secret in the food industry is one in seven orders is wrong”
That’s funny...About a year ago Panera messed my order up twice before FINALLY getting it right.
I concur however, I must give them some props. Panera has a great donation program where they give away all the bread left at close of business each day. Our church gets huge bags full of wonderful bread from the Saturday batch. I have a savory variety of artisan breads to eat all week long, for zip! I keep in in the fridge and replace it each week with fresh loaves before it has a chance to get stale, ahhh! Thanks P!
Next time I visit Seattle to visit family, the $15/hr minimum wage will have been imposed. I expect to see a lot of these kiosks, in place of folks that made the old minimum wage.
My experience in the DC area with Panera is that the cashiers don't speak English very well. Using the kiosks will allow them to hire more non-English speakers to staff their restaurants at lower wages. No doubt there will also be personnel reductions.
Fast Food places don't WANT to pay $15/hr for a button pusher. This is the first shot back at the "Living wage" idiots.
$15/hr sounds about right for a 1st level tech to keep kiosks maintained at a handful of stores.
I don’t know if the portions are getting smaller or not because I only ate there a couple of times.
But I can tell you if the Kiosks work out replacing cashiers the first time the minimum wage goes up there will be layoffs.
Yes, they probably will cut back on workers, but they won’t announce it.
Well, think about it this way -— there will be MORE business for MAKERS of the Kiosks (mechanics, engineers, programmers, etc. ).
Isn't that what I said? And what do the size of portions have to so in response to my comments?
I’d rather use a kiosk than deal with some pimple-face kid making $15.00 an hour.
No layoffs, just reduction in hours.
I know a couple of Mickey D’s drive-thrus that get 1 in 7 right.
If I go to a McDonalds drive through; I never leave the window without checking my order.
Years back - they would ask you to pull ahead from the window and they would bring your order out to you when it was ready. That way they could serve the car behind you.
They don’t do that anymore. I for one - would decline their request. I would stay at the window and make sure they got my order right before I left.
How’s that minimum wage working out now?
IMO, the FF workers who've been picketing for higher wages (plenty of articles here on FR about them) should be careful for what they wish for. They just might get it - as soon as the cost of labor outpaces the cost of automation.
minimum wage laws strike again, sending additional signals to another industry to find ways to substitute humans with machines, helping to further the advance in the proportions of the bottom and the top with more hollowing out of the middle
Kiosks don’t smell funny, roll their eyes at you, or tell you to “take a chill pill, old dude!”
Thanks for your reply. The sad part is, I recall being a pimple faced kid making $2.01/hr, and being overjoyed, on payday. Saved up enough to buy a used car, a trip to Russia, and two years of state college. The fact that my nephews in Seattle won’t have that same opportunity is really too bad. FReegards.
They're a huge success. They have some, not all, choices that are fine with my pure foods diet. Some of their food is high priced junk with vile ingredients.
I don't just feel the portion control; it's that sometimes they get careless about it and don't use full portions. $8 for a salad and then a drink of $3 is insane.
I well remember my 1st job sacking groceries was at $1.95 per hour - minimum wage. That was back in 1974.
The cool thing about having an In-N-Out drive thru nearby: after you order, they read the order back to you. Then you pull up to the first window, and they repeat your order, before you pay for it. Then you pull up to the second window, where they call out everything that they put in your “to go” carton and bag. Haven’t drove away with the wrong order, after several years :)
My first job paid $2.00 per hour. Minimum at the time was $3.35, but I was working for a nonprofit.
Worked hard and after 90 days got a raise to $2.50. Was damned happy to get it too, as I recall.
Mine was stocking shelves, and sweeping floors, at Woolworth’s, also in 1974. I wonder if it was the state (Connecticut) minimum wage? All of my pals that worked, also got paid $2.01. POSTSCRIPT: after six months, I landed an easier job, elsewhere, for $2.35/hr - man was I pleased ! ! !
They’ll do it thru attrition. WIth the turnover rate of fast food places, and others in the low income end, that won’t take long and they can rightly say they didn’t lay off anyone.
That’s exactly what I was thinking. The turnover in the restaurant industry is so high they can cut by not replacing.
“Theyll do it thru attrition. “
Yep, no need to fire anyone at all. Even if attrition didn’t work on it’s own they could squeeze the hours down and force a significant percentage to have to look for other work.
The cashiers that are now servers can be paid less than minimum wage. Tips, of course...
"Enjoy your extra *BIG ASS FRIES*"
Say what you will about cashiers, they do pace the orders coming into the kitchen, and customers won't count the time waiting on line against the kitchen staff.
The lines at our local Paneras can run fairly long, pretty much any time of day. SO it’s a long wait one way or the other. For the most part, I enjoy interacting with the personnel when placing my order, but I guess now that will be shifted to when they bring the food to the table.
Liberals are so stupid
No, they'll just head for your place and grab all your stuff.
You are all such babies-age wise. My first job in high school was in an upscale clothing store as a sales clerk and sportwear model on Saturdays. $.76 an hour, no sitting down EVER, 20 minutes for lunch. On Monday and Thursday from 5 to 9 p.m. I worked in the credit office typing collection letters on a manual typewriter. Being able to type 100 wpm errors 100 wpm earned a raise to $.80 an hour after 6 months.
First real full-time job was as a flight attendant for the HUGE sum of $244 a month. We had to pay for our uniforms and meals but our hotel was covered during a layover. Paid for half of a shared apartment, groceries and a car payment. Wouldn’t even cover my groceries now.
Accurate but perhaps somewhat misleading. While it will reduce bad orders and thus lower overhead, it also means not having to hire more people / cashiers in future while seeing how well technology can work in this area. Also they may not be reducing workers NOW but that does not mean it won't happen in the future.
The only time I ate at Panera Bread turned me off completely. My sandwich was nothing but thick, chewy bread, with very little meat.
I have heard the coffee is excellent, though.
Employee-turnover is so high in that industry that they don't have to lay anyone off. They just don't replace 'em all when they do quit.
Minimum wage increases mandated by the government do not result in people losing their jobs [as the Democrats rightly claim], they just end up providing less opportunity to those still looking for work [as the Democrats neglect to claim].
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