I wonder if the "problem" PDs have some kind of internal policy that an officer who piles up too many complaints, whether validated or not, will get penalized.
Forms? Why couldn't this process be initiated online? There should be no need to walk into a station, or to confront the officers who may be the subject of the complaint, just to file a complaint.
Care to comment?
I'm no expert, but I would imagine this type of citizen complain would be screened by a desk officer, then the "tester" would be brought to an internal department (detective) who would listen to, then type up the alleged complaint.
I would think these police watchers were purposely instigating a problem, that they knew in advance, would develop.