Of course he's right as rain. I HOPE...I PRAY...that the Conference between the House and the Senate will deal with this "line" inequity. Part of the inequity is the way the law exists...even more inequity is caused by the fact that the computer systems to process the various visa types are different and take wildly varying times to process (different checks and standards). Standardize this and get it all to interface with the other government agencies and it WILL get better. The fact is that INS (BICE USCIS, whatever you call it), is the ugly step-child of Homeland Security. Once the Congresscritters realize that for nearly everyone in the line, there is a US CITIZEN AND VOTER who cares for that person, they might change their attitude...
In the real world, these standardizations are, well, standard. (That's what my husband does for a major corporation to keep me in bon-bons.)
Is it really such a big job for a cabinet member to see that putting some time and energy into this one step will ease the chaos on immigration employees, speed the process for the good people in line, AND strengthen our security at the same time???
This is not rocket science. What the heck was Al Gore, Father of the Internet, doing with his Reinventing Government gig? This is what he SHOULD have been doing.
These are rhetorical questions, you know I'm not blasting you personally. Maybe it's time to write a letter to Mr. Chertoff.