[2ndDivisionVet]

As many of you know, USC Law Professor Susan Estrich was national campaign manager for Dukakis for President in 1988. She was a classmate of Senator Hillary Clinton at Wellesley College and has written a book promoting Clinton for president.

[BlackVeil]

Listen, ma'am, I said, getting firmer by the moment, I'm a syndicated columnist.

Really, at that point in time, they ought to have started listening. But, on principal, they never do.

[Theresawithanh]

I have trouble laughing at anything by Ms. Esterich, and I didn’t laugh much at this. I did, however, empathize. It’s bad enough when you know next to nothing about computers and when you have to call tech support you’re expecting to have to have them explain even the simplest stuff to you, because you’re such a computer dummy, and you can’t even figure out what they’re saying when they’re just giving you their name and saying “how may I help you?”

[FreedomCalls]

LOL!

[CarrotAndStick]

She needed my help spelling such tricky words as "law" in my e-mail address.

An e-mail address simply demands to be nothing less than exact, to the last dot and hyphen. Maybe this is new to her.

[Jack Hammer]

Difficult to believe; however, there was a time when American corporations prided themselves on giving customer satisfaction. Now they just want the cash, and scr*w you, Buddy.

[OBone]

Sounds like trying to get repair service out of Verizon!! In fact, trying to get anything out of Verizon unless you are buying. Rudeness doesn’t even begin to describe them.

OB

[bkepley]

Well she’s right..Chase sucks. I hate credit card companies that do that. It’s sleazy. They send these little mailings to you that if you don’t reply to in exactly the right way will cost you something extra on each billing. I’ve almost got mine paid off and as soon as it is I’ll never use them again.

[stayathomemom]

I tried speaking my clearest, the way I was taught to do when I used to read radio ads.

For throat lozenges?

[Northern Alliance]

I would like to speak to someone about your employees lying about their whereabouts to cover up outsourcing, I said, in my firmest lawyer/syndicated columnist voice. Polite, but firm.

Her response was simple: NO.

Actually I think that is pretty cool - honest with no equivocation and no platitudes.

Nothing would be accomplished by paying staff that do nothing but listen to whining about outsourcing from people that won't be assuaged by anything they say or do anyway. Nothing but increase the cost of service. They acknowledged receiving and registering the complaint and there was nothing else productive that could be done there and then.

Now if she had asked to talk to someone about the reward program and got the same response, that is a different matter but in this case all she wanted to do was unload on someone.

This isn't an essential service or one without alternatives. There is lots of competition in the marketplace. If she doesn't like the service from Chase then take her business elsewhere.

[E Rocc]

Wow. She's been right three times in the last year (Nifong, charter schools and teachers' unions, and this). That's a record for her.

-Eric

[reagan_fanatic]

Estrich is a liberal hag, but she's 100% dead-on here. I've had the misfortune of dealing with outsourced technical help (that also was in India) for my cell phone, and it was an absolute frickin nightmare. I had to repeat everything I said 2-3 times, and it was obvious the guy was just reading from cue cards and had no clue as to what he was really doing.

I almost hung up the phone in disgust.

[layman]

I recently had a problem with my Internet connection so I called Verizon technical support. The first thing the automated system required from me was to press ‘one’ for English or ‘two’ for Spanish. I pressed ‘one’ and was soon speaking to an Indian who almost spoke English. I assume if I had pressed ‘two’ I would have been connected with an Indian who almoist spoke Spanish. After several frustrating minutes of miscommunication I hung up.

[BlackbirdSST]

Hello, my name is ;lkjrdsguerouty, but you can call me George! Blackbird.

[HamiltonJay]

THat’s the most coherent thing I’ve ever read or seen out of Susan Estrich, she must be slipping.