The "Perp"
Posted on 03/05/2009 3:12:44 PM PST by txroadkill
Here in the south if you ask for iced tea it is usually served sweetened, by default, but you can request unsweetened.
At my local McDonalds, I requested unsweetened tea at the drive-through. The girl said "I'm sorry, we're out of unsweetened tea".
I then said "Well just give me a sweetened iced tea and a couple packets of unsweetener to put in it"....thinking that she would get the joke a have a little laugh out of it.
No....she went looking for packets of unsweetener and even asked her manager....who thought he had seen some in their store, but it had been a while back and they didn't have any now.
I give her credit for apologizing, but the store manager would be fired if it was my place.
How do you let a disgruntled customer get to this point is beyond me.
You can’t sell her food you DONT HAVE and then keep her money OR offer something else.
Give her the stupid couple of dollars back
I give her credit for apologizing, but the store manager would be fired if it was my place.
How do you let a disgruntled customer get to this point is beyond me.
You can’t sell her food you DONT HAVE and then keep her money OR offer something else.
Give her the stupid couple of dollars back
I once had to deal with a bank that had erroneously turned over my Mom’s $90K account to the state. They seemed reluctant to discuss the problem with me, until I stood in the lobby and stated yelling, “How do you lose a $90,000 CD? What do you mean, you turned my Mom’s life savings over to the state?”
THAT got me the manager in a hurry, but it remained true that they had turned over my Mom’s savings as a delinquent account, even tho she had been in there 4 months earlier - and had the paperwork to prove it. It took 3 months to get it back from the state (AZ).
It does sound like the Woman was robbed by a McDonald’s employee, she should of called Walmart Corp.
..Woman is an idiot...
The problem in this situation was an absence of brains of any involved.
Why could they not give the idiot her money back? Most people would call the Police if someone stole their money.
I'd bet that 90% or more of all people do not know the phone number of their local Police. So she called 911.
I wonder if she got her money back. I did not read this particular version of the story. I read it yesterday in a local paper.
Theft may still be the issue but not an emergency issue. There are other non-emergency numbers to call.
I do have some intellectual sympathy for her.
If it was some clown selling something from a card table on a street corner and they took your money and wouldn’t give you what you paid for, nor return your money, you could call the cops and they’d come out and grab them.
So how/why does Mickey D’s get a pass?
I am not sure I am following the logic on the thread. The lady called 911 and it was not an emergency but in some areas that is the number everyone calls for everything.
They were out of McNuggets therefore the transaction should have been voided at her request. She overreacted, but sometimes just a little is enough to bring on a lot. McDonalds was wrong, period, and they owe this lady an apology. I would have probably handled it differently, but, right is right, and wrong is wrong. You don’t pay for one product and get another or just lose your money. That is called theft where I come from.
The "Perp"
It’s all in how you sell the con...
I would file a report. I wouldn't call 911 and say that I had an emergency.
Cut out the middle man and take it strait to the top for crying out loud. /s
It must have been The Hamburglar!
My first job ever was McDonalds (ugh, back when they wore brown polyester - I felt like an itchy french fry by the end of each shift) and in later years I spent a solid decade in retail management.
The cashiers can’t give refunds but the managers certainly can, and while this woman was pretty silly for calling 911, it is even sillier that McDonalds wouldn’t refund her money when they didn’t have an advertised product. Bad, bad business. And unless it’s stated on the wall somewhere that they give “no refunds once the cashier hits the button even if we don’t have the ordered item” (utter ridiculousness), she’s got a pretty good point.
I mean, come on. Imagine the exchange -
“I’d like a nine piece nuggets.”
“OK, that’ll be [insert cost here, who knows].”
“Here you go.” *kaching* in goes the money.
“Wait, we’re out of nuggets.”
“Rats, then I want my money back.”
“No. It’s OUR money now. You must pick something else.”
Are you kidding me? That makes any kind of sense?
I might have called the non-emergency police number myself, or yelled loud enough to make them call.
I’ll tell you what, I bet that particular franchise is regretting all the negative publicity about now, and I bet too that corporate policy in no way reflects the backward actions of this franchise. And they’ll probably say so publicly, if they haven’t already.
I do not understand one thing about this story. Here, we have 2 windows to go through. One is to pay which is when they should have told her they did not have what she wanted. The other one is to pick up the order. In any case, they should have told her before accepting her money that they were out of what she wanted not after she had already paid. She should never have called 911 though.
Try finding a direct number listed!
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