It probably is quite beautiful compared to what her mother may be seeing and experiencing now.
How shameful, a daughter escorting her mother to a death chamber; calling her by her first name as well.
Actually it’s David, her son-in-law, calling her Rona in the story. If David’s own mother still lives, for him to call Rona “Mom” might be awkward, though that often is a term among affectionate in-laws (like she might call him “son”).
About the spartan accommodations, perhaps it is to focus the soon-to-be-decedent’s mind on the purpose. It’s macabre to ponder, but this “service” sure wouldn’t lack the money for a chalet, it’s not like it would be used for long by any “guest.” But about the gloomy digs, a visit to a cheerful chalet with an inspiring, “The Sound Of Music” kind of mountain view with classical music piped throughout and nice food and beverages might perk the person up and he or she might decide to live out his or her natural life after all. Then what would Satan’s minions have to report to their boss?