Posted on 01/01/2012 6:25:43 AM PST by BobNative
"Of all strategic mistakes the leadership of large corporations makes, one stands out: Taking the customer for granted."
(Excerpt) Read more at forbes.com ...
They revolt over a $2 fee and NOT THIS??????????
From Zero Hedge:
The Federal (Un)Balance Sheet – $65 Trillion Financial Hole = $550k Per Household (Or $2.2 Million Per De-Facto Taxpayer, Take Your Pick!
Well, I am not a Verizon customer but I do have some bills that reoccur monthly. I pay them when they come due and do not allow auto-deductions. This is not because of a checking account that is “not stable” and I am not “high maintenance” either. I do not believe in turning over control and allowing someone to have open access to my checking account.
If you check your bills, the government nickles and dimes us to death with fee’s under a dollar. One of the fee’s on my bill was for 19 cents....2 fee’s to cover 911 calls. it frosts your buns to read your bills...
I am astonished at how bad editing has become. For example:
“It was the first time in 125 years that the regular product had been switched from its trademark red cans. “
Man! When I was a boy in the 50’s they didn’t have any Coke cans. Maybe I am not 65, I may really be 125. Huh?
Same here. I don't mind cutting out the middle man, except when I AM the middle man.
Yes, and $2 for phone payments doesn’t seem out of line. I think I have to pay that for several of the bills I have, if I choose to pay that way instead of electronically or sending a check. What the heck? Why shouldn’t they charge that? I think it’s more an issue of silly, short-sighted, anti-”corporatism” than anything else.
I just have to wonder if the threat from the FCC to “investigate” was what made Verizon drop this stoopid a$$ 2.00 fee ?
Or was it really customer complaints that did it ?
I’ll take a bet that it was the FCC threatening investigation ~!
I also heard on the radio ( conservative radio station that carries Rush, Sean, Levin and Beck ) that the 2.00 fee *might* have rendered contracts null and void and that people would be able to end their contract without penalty.
Perhaps that is what the FCC was going to investigate?
I suspect the union animals, who were beaten back from a strike last year, are doing what they do best: fighting dirty.
Omglol that is a work of art!
“Progressive government can raise taxes and there isn’t a peep.”
That is because the folks who don’t pay taxes are equal in number to those who do. If this fee was used to give a cash payment to 51% of Verizon customers, it would be tough to get rid of it.
a quaint sentiment, that.
“I am astonished at how bad editing has become. For example:”
Good catch!
Had they simply said “red trademark” it would have been sufficient.
If Freepers are interested, check out who is the CEO now of Coca Cola. Came across this because of a news article about the original formula recipe being taken out of its protective vault at Trust Co.Bank of Georgia (now SunTrust) and “put on display” at the Coke museum in Atlanta. Why on earth would anyone want to do that, except in replica form. The oldest basic formative legacy relationship of this huge company and its main original product— fountain syrup.
The CEO is a Turk Muslim!!! His father supposedly famous for protecting jews in Marsaille in WWII as Turkish consul.
It is a long way from Roberto Goizueta, and the older Cuban pure sugarcane sugar that was so much better than corn syrup sweeteners.
Regretfully, you do have a good point.
We only recently had the “war tax” to fund the Spanish American War removed from our telephone bills—unbelievable!
The Al Gore “wiring the schools for the internet” tax is still on our bills though. Having gotten this— and technology now making this ridiculous (everything is wireless- no need for wired expensive infrastructure)-— the tax continues as a “service fee” it’s there alright.
And the Al Gore red dye diesel tax is still here— so that a farmer who drives a truck CAN’T put the same diesel fuel in his truck that he puts in his tractor....or in the long haul truck he has to drive to make a living to remain on his farm— isn’t that nice?
Al Gore has just a WHOLE lot to answer for.
I always think of what Rush says on things like this. Funny how people can get so fired up about $1.00 ATM fees or the $2.00 bill pay, but can’t get hepped up over our taxes.
Progressive government can raise taxes and there isn’t a peep. But, charge $2 for a transaction and it hits the fan.
Absolutely amazing.
I was going to write....watch what the other hand is doing....I see you were watching.
Well then you are perfectly free to send an extra $2 to anyone you like. I, on the other hand will not ignore an ill advised imposition of a surcharge based on how I elect to pay my bill.
For one thing, I have a contract and have been a verizon customer for well over 10 years. While I could very easily pay my bill through my bank and avoid the fee, I view my bill on-line and pay it through their web site for convenience.
For them to tack a transaction fee on is changing the terms of service in the middle of my contract, even if they legally are able to do so, it doesn't play well with me.
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