Posted on 01/06/2012 2:48:42 PM PST by jimbo123
With a dwindling market share and increasingly public PR fiascoes, electronics mega-chain Best Buy has seen better days. And after the publication of a lengthy Forbes article detailing the ways in which the retailer is its own worst enemy, some have begun the countdown clock until the boys in blue go bankrupt. We would normally expect Best Buy to treat the Forbes piece the same way they would a complaining customer — by looking the other way and going on a smoke break in the back parking lot. But the CEO of Best Buy must have realized that shareholders know how to use the internet, because he's gone online to respond to the haters.
(Excerpt) Read more at consumerist.com ...
How about making your customers happy? Going to their store is painful.
Methinks I’d get better service from the “Buy More”.
(Yes, “Chuck” was lousy, but the Buy More staff was great...heh!)
“We would normally expect Best Buy to treat the Forbes piece the same way they would a complaining customer — by looking the other way and going on a smoke break in the back parking lot.”
Perfect! That describes my shopping experience with Best Buy. I think electronics chains only last for around 5-10 years, so Best Buy is well past their expiration date.
They always seem to be heavily staffed at the Chino Hills, CA store. There in part is one of the problems, to many standing around playing grab A$$, most not having a clue about the product they are selling.
I remember the many threads from a few years ago when Circus City went belly-up.
It was all “Good Riddance” and “If they had only had the Best Buy approach...”
And now? Now Best Buy sucks as bad as CC did 4 years ago.
Boo freaking Hoo.
Where’s Herman when we need him?
Could be.
The brick and mortar retail industry is withdrawing into commodity stores like Walmart-Costco-SamsClub-HomeDepot.
Anything else is in niche stores like Gap-OldNavy-VictSecret.
Beyond that the internet.
So BestBuy is becoming an accessories convenience store like Radio Shack. Cases, adapters, printers, ink, batteries, parts etc.
We’ve had excellent service for the most part, but when my father was trying to buy his iPad, we couldn’t find anyone to talk to. One young lady standing around was only internet-trained and could only watch helplessly while the other clerks were swamped with questions (while we were an actual sale)
They need to cross-train!
Well, that's too bad. That means no service whatsoever! Personally, I like Best Buy and I've bought all my computers there since Gateway became a shadow of its former self. (I have a small network of about 10 work stations). I've also bought a refrigerator from them and received excellent service, even on the last day of my warranty. When I've bought the occasional computer from Sam's or Costco, there is nobody around to answer questions. Gateway was the best -- order on lin and pester their service reps for help. Once they discontinued (or heavily curtailed) the on line service, I might as well go to Best Buy. I've mostly had good service from them.
It’s funny how so many companies build lavish new headquarter buildings just before the slide:
http://www.peakpartnersre.com/portfolio/best-buy-headquarters
I’m in the St. Louis region and my experience with Best Buy has been nothing but Great. Maybe they need to use the STL stores as a model. I’m not kidding it is the best experience for shopping if you are a man. In and Out and everyone has a smile on their face! :)~
I hope they do go bankrupt. Best Buy are Islamic supremacist. They can go choke on Mohammed’s pipe.
I haven’t shopped at a Best Buy in years when they charged me a “restocking fee”. I don’t give a fig if it goes under or not.
I hate going to Best Buy. A bored employee asking if you need help every two min. Leave me alone until I want help. The uslesssslug sitting by the front door eyeballing me when I come in and when I leave makes me nervous.
Maybe they shouldn’t have kicked Santa Claus off the roof.
Then 6 months later they had the nerve to send us another card offer. Won't buy another thing from them.
It is extremely painful.
Lots of employees running around but helping nobody. Lots at the customer service desk but only one actually servicing the line of people.
It’s a terrible experience. I don’t like going there. I also wonder how much moeny they waste heating and cooling their newer cat-in-the-hat designed stores.
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.