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Don't Fire An Employee And Leave Them In Charge Of The Corporate Twitter Account
Forbes ^ | 2/01/2013 | Susan Adams

Posted on 02/03/2013 10:31:05 AM PST by george76

HMV, the beleaguered British entertainment retailer, laid off 190 employees, in an effort to cut costs and right its balance sheet. The company apparently pulled a large group into human resources and gave them the bad news. While this was going on, one employee, Poppy Rose, who had been an HMV community manager and thus had access to the corporate Twitter account, started live tweeting about the layoffs.

Over a period of around 20 minutes, she sent out a series of notes expressing her rising sense of alarm to HMV’s 61,500 followers (that number has since risen to 73,350). Rose admitted that it was unusual to use the company Twitter feed to express her views, but, she wrote, “when the company you dearly love is being ruined,” she felt it was justified. “There are over 60 of us being fired at once!” she wrote. “Mass execution, of loyal employees who love the brand.”

One of the most entertaining tweets that came through before HMV took back the account and deleted the offending tweets: “Just overheard our marketing director (he’s staying, folks) ask ‘How do I shut down Twitter?’”

...

The rather obvious lesson for employers in all of this: Take control of your social media accounts, change the passwords, and restrict access before you let go of the employees who run those accounts.

(Excerpt) Read more at forbes.com ...


TOPICS: Business/Economy
KEYWORDS:

1 posted on 02/03/2013 10:31:10 AM PST by george76
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To: george76

Once again the “new computing” has none of the disciplines of the “old computing.”

It amazes me they let these children do anything important. The lack of discipline, the loosey-goosey approach to Production, Change Management, Analytics and pretty much every aspect of computing amazes me.

Every time I do training on this stuff I keep asking “what about a) what about b) what about c) how do you know d)?” I get “umm... we never thought about that” or WORSE, “what do you mean?”


2 posted on 02/03/2013 10:37:11 AM PST by freedumb2003 (I learned everything I needed to know about racism from Colin Powell)
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To: george76

sheesh we had “consultants” at our church and their ideas were totally lame, angered people and were a huge waste of money


3 posted on 02/03/2013 10:37:15 AM PST by yldstrk (My heroes have always been cowboys)
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To: freedumb2003

The more domesticated a beast is, the dumber it can afford to be.


4 posted on 02/03/2013 10:43:04 AM PST by null and void (Gun confiscation enables tyranny. Don't enable tyranny.)
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To: george76

At least these people were told to their face that they were being let go. Used to be if you came to work on Monday and there was no phone on your desk you knew that you were laid off.


5 posted on 02/03/2013 10:43:59 AM PST by rocksblues (Being a Liberal means never having to mean it when you apologize.)
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To: yldstrk
I once belonged to a church which brought in a consultant to help us design a growth strategy. I can recognize a Delphi Technique when I see one. They broke us into groups, with a "helper" in each group, and the conversations were all steered in one direction. When suggestions were solicited and captured on big sheets of paper, some of the suggestions were written down, and others were sort of "forgotten" and not quite captured as the conversation quickly moved ahead.

The kicker?

The professionally printed brochures which captured "our" decisions arrived by US mail the next day.

I never went back.

6 posted on 02/03/2013 10:45:58 AM PST by ClearCase_guy (Nothing will change until after the war.)
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To: george76
“There are over 60 of us being fired at once!” she wrote.

...Which is worse than being fired separately, or something. Or maybe she thought jobs were for life.

Live and learn. But she probably won't.

7 posted on 02/03/2013 10:52:18 AM PST by St_Thomas_Aquinas
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To: ClearCase_guy

I hate being manipulated like I am stupid or something.


8 posted on 02/03/2013 10:55:59 AM PST by yldstrk (My heroes have always been cowboys)
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To: george76
And never fire the dishwasher at the beginning of the shift.

/johnny

9 posted on 02/03/2013 11:04:31 AM PST by JRandomFreeper (Gone Galt)
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To: ClearCase_guy

“The professionally printed brochures which captured “our” decisions arrived by US mail the next day.”

Only related due to manipulation/misleading church pastor: Many years ago we had a church festival where the pastor made a big deal of proposing to his girlfriend publicly in front of everyone present. She accepted and the pastor ate up all the congrats and platitudes of “that was so special”, etc.

A few weeks later I signed the marriage license after the wedding as a witness and saw that it had been issued three days before the festival.


10 posted on 02/03/2013 11:17:14 AM PST by Rebelbase ( .223, .224, whatever it takes....)
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To: Rebelbase

But was the pastor a good tipper?


11 posted on 02/03/2013 11:21:52 AM PST by Defiant (If there are infinite parallel universes, why Lord, am I living in the one with Obama as President?)
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To: george76

LOL, this type of stuff happened to past companies I worked for. When you lay off someone, you call them into the office, IT guys were already dismantling the passwords, desktop, security codes and were prepping the last paycheck the same moment they head into the manager’s office.

There was one guy I worked for that he had nothing on his desk, not even a picture or personal effect as he was fired so many times, he wanted the dignity to just walk out of the office with nothing but his check like it was nothing.


12 posted on 02/03/2013 11:24:03 AM PST by max americana (Make the world a better place by punching a liberal in the face)
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To: ClearCase_guy; yldstrk

13 posted on 02/03/2013 11:29:12 AM PST by Joe 6-pack (Que me amat, amet et canem meum)
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To: JRandomFreeper

LOL, true!


14 posted on 02/03/2013 11:33:34 AM PST by Badabing Badablonde (New to the internet? CLICK HERE)
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To: ClearCase_guy

I think you should have went back and warned your fellow church-goers of what was going down. You could have been like an apostle writing letters to besieged infant churches.


15 posted on 02/03/2013 11:48:16 AM PST by ResponseAbility (The truth of liberalism is the stupid can feel smart, the lazy entitled, and the immoral unashamed)
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To: george76
the times i was laid off(twice from two places) i was not allowed back in my office(they emptied my desk and i picked up my stuff later) and was escorted out of the building by the head of security... they took my ID/Security badges etc and my accounts were all terminated while i was being out processed
16 posted on 02/03/2013 11:52:40 AM PST by Chode (Stand UP and Be Counted, or line up and be numbered - *DTOM* -ww- NO Pity for the LAZY)
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To: freedumb2003

Maybe that’s how (lack of rigor) we get overcharged Boeing 787 batteries.


17 posted on 02/03/2013 12:19:12 PM PST by Paladin2
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To: Chode

“the times i was laid off(twice from two places) i was not allowed back in my office(they emptied my desk and i picked up my stuff later) and was escorted out of the building by the head of security... they took my ID/Security badges etc and my accounts were all terminated while i was being out processed”

With technology today there is no other safe way for a company to do it (though the security escort is a shame because there is almost an implication of theft or other misconduct).


18 posted on 02/03/2013 1:23:15 PM PST by kearnyirish2 (Affirmative action is economic war against white males (and therefore white families).)
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To: Chode

That’s how they do it at many law firms, as well.


19 posted on 02/03/2013 1:40:16 PM PST by SgtHooper (The last thing I want to do is hurt you. But it's still on the list.)
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To: Joe 6-pack

that is about right


20 posted on 02/03/2013 1:52:14 PM PST by yldstrk (My heroes have always been cowboys)
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To: St_Thomas_Aquinas
Live and learn. But she probably won't.

If she speaks with some of the others in her group, I suspect she's going to learn about the difference between being laid off and being fired.

21 posted on 02/03/2013 2:08:21 PM PST by Darth Reardon
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To: kearnyirish2
yup, being one of the Sys-Ops there really was no other option...
22 posted on 02/03/2013 2:10:53 PM PST by Chode (Stand UP and Be Counted, or line up and be numbered - *DTOM* -ww- NO Pity for the LAZY)
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To: SgtHooper
yup, same/same
23 posted on 02/03/2013 2:17:41 PM PST by Chode (Stand UP and Be Counted, or line up and be numbered - *DTOM* -ww- NO Pity for the LAZY)
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To: Grampa Dave; BIGLOOK

How not to do it.


24 posted on 02/03/2013 3:12:26 PM PST by george76 (Ward Churchill : Fake Indian, Fake Scholarship, and Fake Art)
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