Went into the service in '66 and let my two younger brothers drive it while gone.
Big mistake.
Posted on 10/23/2018 4:25:54 AM PDT by Kaslin
Purchased a Porsche Cayenne last year from a dealership here in Colorado. The salesman, probably about 30, was very knowledgeable about every vehicle in their inventory. Spent well over an hour going over all aspects of the vehicle when we took delivery. Following up a few days later with a phone call asking if we had any questions & encouraging us to call or stop by if anything came up that we needed further instruction on.
There are a lot of bells and whistles on these vehicles that take time adjusting to in order to optimize the driving experience. This salesperson wanted to make sure we were completely comfortable with the operation of our new vehicle.
Its not just cars, its pretty much EVERYTHING....
When is the last time you were truly “SOLD” something?
Not, I went and found someone to sell it to me, I mean TRULY sold something... with a salesperson who knew, the product and human nature well enough to help convince you to buy it?
I don’t know. The market has changed. Back in the day dealers sold cars from one company, sales people had no more than a dozen models to learn about. Now most dealers sell from 3 or 4 companies, there’s dozens of models to learn about. Plus the buyers are different. Most do a ton of research. When I bought my car a few years ago I came in with a printout from their website, complete with the VIN. I wanted to drive THAT car and see how it felt, everything Dennis probably asked about I already knew, the only question left was fit and feel. The salesman even commented on how the business has changed, most buyers come in like me now, only looking for a reason to change an already made decision.
“Purchased a Porsche”
That is the key phrase. Porsche dealerships get the better salesman because you will make more money selling a Porsche than you do selling a your average car.
Been this way for over 20 years.
Stereo component salesmen are the same way now. 40 years ago they knew the product. Today they work for Bestest Buys and try to push unnecessary ‘extended warranty’ offers.
And young waiters (expecting tips) say “no problem” when you ask for a drink refill the have been negligent about filling.
>>It seemed to both my wife and me that these car dealerships hired any decent young person who applied for a job, and that these young people regarded selling cars as no different from selling shoes: It’s a job.
I’ve seen the same lack of care from college students who can’t decide between becoming a doctor or a lawyer. If you don’t know, don’t cut on me just so you can get steady cash.
That is something I wish I had known starting out. To be honest the young guys know this, and seek the deck stacked against them
>>Perhaps most importantly, young men have been given the message that women have no need for the support of a man. Women, they have been told all their lives, are perfectly capable of taking care of themselves and any children they might have.
Men (and women) have been told for 3 generations now (by feminazis) that ‘a woman needs a man like a fish needs a bicycle’ (absolutely worthless and unusable/uncessary).
I know of a luxury car dealership that let their service rep go because they thought he was being paid too much. After a month he was rehired with a big raise...
Who needs experience or knowledge? Just look it up on the iPhag phone. I even have a younger (early 60's) lawyer brother that is constantly asking his iPhag things.
And some millennials wonder why they are held in contempt.
A good example why engineer types can’t sell anything (except in Silicon Valley).
Dunno about that, specifically - but it’s lately been sinking in to me that it’s worth a price premium to go to the local hardware store, even tho it’s no closer than the Home Depot. Good advice and a straight answer is valuable.
When I get one of those idiots on the phone, or they leave rapid fire messages on my voicemail that I have to playback 6 times to get their name and number, I make a point of writing to the CEO and telling him I blame him and whoever he hired who didn’t bother to train these yutzes.
I also make a point of sending writing a thank you / compliment note to the boss of any Customer Service rep who is smart and helpful.
I bet Prager was looking at the most popular consumer models that have minimal profit and poorly paid sales people.
I know people at some big luxury car dealerships and test drive frequently. The lux brands like Mercedes, BMW, Lexus, etc, have people that know those brands pretty well, reciting things like how many inputs per second the AWD computer receives, or how to shut off the various alarms in the car.
Perfecto! A beautiful way to handle the situation.
I can remember classes when we kids were taught etiquette.
The Peter Principle lives!!
Welcome to 'professional' car racing.
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