Computer glitch hits Wells Fargo customers

The Birmingham News ^ | November 6, 2010 | Russell Hubbard

[yorkie]

Wells Fargo & Co., Birmingham's third-largest bank by deposits, said today that computer problems this afternoon led to some account information not being displayed correctly on the Internet and on automated teller machines.

[tickles]

My bank here in SE MN which is not one of those listed is experiencing ‘technical difficulties’ the only thing that shows up is the balance from Nov. 3

[Lancey Howard]

"We fixed the glitch."

[The Comedian]

Expect-more-of-this-banking-hocus-pocus-Economic-Holocaust-lite ping.

Frowning takes 68 muscles.
Smiling takes 6.
Pulling this trigger takes 2.
I'm lazy.

[houeto]

I will go check out the ATM after coffee.

[AppyPappy]

Exactly. The one time I had a problem with a credit card, it turned out that an employee had stolen a file with a bunch of numbers and sold it. They had done this at a previous bank and the bank refused to prosecute so the employee just went to another bank.

Online shopping is much safer than handing your CC to a cashier or waiter. For instance, online shopping usually requires more info to verify the card belongs to the holder.

[Whenifhow]

Some may recall this thread from June

What does Wachovia know that we don’t?

http://www.freerepublic.com/focus/f-bloggers/2534699/posts

[Quix]

Haven’t tried. Usually do around the 16th.

Thanks.

There have been renewed rumors of a bank holiday this week.

or soon.

[EternalVigilance]

Bookmark.

[null and void]

Cash on hand is good.

[discostu]

Actually it makes perfectly good sense. In order for the banks to “share” ATMs the way they do (notice all those logos next to the ATM showing all the other places besides your bank you can do business with) they have to share software within the ATMs. So that tells us the problem was in the ATM software, not the core banking software (which is almost never shared).

[The Comedian]

Cash on hand is good.

What are you, some kind of an addict, or a drug dealer?

Are you on the marijuana now?

Alright pal, hands where we can see 'em...

Frowning takes 68 muscles.
Smiling takes 6.
Pulling this trigger takes 2.
I'm lazy.

[Spiff]

Of course, this would happen on a weekend - when the banks will be closed. Hoping that Monday, everything will be back in order at (ahem) all the banks that suffered a mysterious 'glitch' this weekend.

And I think it quite odd that 3 mega banks can have simultaneous "glitches" but no one (but a computer of articles) reports it anywhere.

[Spiff]

Actually it makes perfectly good sense. In order for the banks to “share” ATMs the way they do (notice all those logos next to the ATM showing all the other places besides your bank you can do business with) they have to share software within the ATMs. So that tells us the problem was in the ATM software, not the core banking software (which is almost never shared).

The problem was not only with the ATMs. In fact, the ATM was the ONLY place I COULD get any cash from Wells Fargo. I could not use my Wells Fargo card to make a point of sale purchase. And when I went into Wells Fargo, the tellers there could not process anything - I couldn't withdraw any cash. In fact, the tellers told me to try my luck with the ATM. And I wasn't the only one that had this problem or to whom they were giving this advice.

The tellers said they'd NEVER seen anything happen like this before. One had worked for Wells Fargo for 5 years and had never seen anything like it.

[Spiff]

And I think it quite odd that 3 mega banks can have simultaneous "glitches" but no one (but a computer couple of articles) reports it anywhere.

[yorkie]

The entire situation seems more than ‘odd’ - something does NOT smell right, here.

I guess we will know more, tomorrow - (if the Lame Stream Media decides to let us peons know.....)

[kylebstyle]

I had major issues with BofA as follows:

Saturday November 6th, 2010 –

• Logged into mobile BofA iPhone App to transfer funds. It would not allow the transfer and gave an error message. I tried 2 times unsuccessfully then decided to log in online.
• Logged in online and could not access www.bankofamerica.com to transfer funds.
• Called BofA at 1-800-622-8731.My checking balance said it was overdrawn $120.33. I hit “0” and the automated attendant warned that there was unusually high call volume and could be on hold for up to 10 minutes. After 33 minutes and 14 seconds a message came on and said that the customer service center is closed and to please call back Monday through Friday 8 – 5. Even though it was 2:00 PM and CA CS is supposed to be open on Sat and Sun 8 – 5.

Sunday November 7th, 2010 –

• Unable to use debit card for food since my checking account showed being overdrawn $120.33. Savings now showed 2 transfers of $100 each to checking but it was not recorded on my checking balance.

Monday November 8th, 2010 –

• Called BofA at 1-800-622-8731.My checking balance said it was overdrawn $120.33. I hit “0” and the automated attendant warned that there was unusually high call volume and could be on hold for up to 10 minutes. After 13 minutes and 52 seconds I was transferred to Connie a CSR. She listened to my complaint and put me on hold to look into it. When Connie came back on the line she said that all accounts would be restored “tonight at midnight”. And that was it. No sorry your account has been frozen for 3 days and you can’t eat due to a BofA system error. Nothing…

[katarctic]

Seems odd to me that we have been experiencing same thing here in Victoria, Australia with one bank after another having the same ‘glitches’