Skip to comments.J.C. Penney's Latest Leap: Retailer to Ditch Cash Registers, Cashiers
Posted on 07/23/2012 12:17:42 PM PDT by kevcol
J.C. Penney (JCP) will say farewell to cash registers, checkout counters and cashiers by 2014, said Ron Johnson, the chain's CEO, during the Fortune Brainstorm Tech conference, reports Time.
"Think of a physical store without a cash wrap," Johnson told the audience, according to Time. "About 10% of all the money we spend, half a billion dollars a year, goes to [checkout] transactions." The money saved by replacing checkout stations with new technology could be invested in improving customer service, he said.
(Excerpt) Read more at dailyfinance.com ...
How is customer service increased when I have to do the work?
eerily this is the future... cashless society is coming.
If you can’t move product with sales move it with theft! ;-)
>> How is customer service increased when I have to do the work?
Depends on the meaning of the word “service”.
Think bull furnishing “service” to heifer.
I pray Sears doesn't follow suit, esp. in their tool department.
From China direct to you, without any Americans in the way to dirty up the business...Well, maybe a few American queers...
The theory isn’t that you do all the work, it’s not like the self checkout line at the grocery store. The theory is that all the floor help has units that can run your transaction, so instead of you getting all your stuff then finding a register that same associate that helped you get your stuff can just run the purchase and your done. Sounds nice in theory and works well at Apple stores, but in a business that’s mostly garments and mostly self guided (really the register clerk is usually the only employee I interact with) I think it will fail.
New JC Penney messenger bikes...
“How is customer service increased when I have to do the work?”
And how does calling some out-sourced turd-world call-center in india supposed to help with customer service. “So, sorry, come again.”
Yeah. . helpful.
They were one third of the way there last time I went to Penney. They still had the registers and counters, but I had a hard time finding one that was staffed so I could check out. If that last one hadn't had a cashier, I would have just left my intended purchase on the counter and walked out there nearby door.
Frankly I don’t care whether JCP has cash registers or not. Unless and until JCP management admits that they made a gross error by embracing the homo lifestyle and back tracks, I will not be entering their store. But, doesn’t the man know that many times the cashiers are the only people on the sales floor to provide customers with answers to questions. Simple questions like where is the men’s shoe department, please?
I have a suggestion to JCP. CLOSE
“J.C. Penney (JCP) will say farewell to cash registers, checkout counters and cashiers by 2014”
Is that when they officially change the name and business model to The GayCee Dollar Store?
JCP’s downfall is not due to the marketing to the homo’s, it is due to their new EDLP (Every Day Low Price) pricing strategy was an EPIC FAIL. They got their customers hooked on getting coupons weekly in the mail. Their customers didn’t shop without coupons, then only to have them ripped away, cold turkey. I will have to admit that once you start actually looking at the prices, they are lower, but nothing feels better than saving 20 or 30% when you are shopping.
My grocery store has the self serve checkout and I would rather do it myself..better than the slow as mollasses check out women they had before.
Seems to me in a clothing story they need a counter to fold the clothes to put them into a bag. And that’s where they store the bags. Also the counter is where they store the device to remove those tags that make the sirens go off if you walk out of the store with them.
Seems you still need some kind of check out work space.
Might as well, they said goodbye to their customers already!
That’s kind of what I’m thinking, somebody for the dehangering and bagging and all that. Of course you could possibly move a lot of that to the fitting area if it’s actually manned which is should be. Don’t know, we’ll see in 2014 if they live that long.