Posted on 04/27/2017 9:32:12 AM PDT by Presbyterian Reporter
In a new report, United Airlines admits several mistakes were made before, during and after a man was violently dragged off a flight earlier this month, including calling in law enforcement to resolve an incident that was neither a safety nor security issue.
In the report, released Thursday, the airline says it had allowed internal policies to distract from the need to treat passengers with dignity and respect and it outlines what the company intends to do to prevent a repeat of the incident.
Under the airline’s new customer-first policy, travelers who voluntarily give up their seats will be eligible to receive up to $10,000 in travel certificates. United employees will be given new authority to find creative solutions to get bumped passengers to their final destinations — even if it means booking them on another airline or sending them to another airport.
“This is a turning point for all of us at United and it signals a culture shift toward becoming a better, more customer-focused airline,” chief executive Oscar Munoz said in a statement that accompanied the release of the report on the April 9 incident at Chicago’s O’Hare International Airport. “Our customers should be at the center of everything we do and these changes are just the beginning of how we will earn back their trust.”
With the report, Munoz makes good on a public promise he made several days after David Dao, 69, was dragged out of his seat, down the aisle and off the plane after he refused to give up his seat for off-duty crew. Other passengers captured the incident on their phones and shared video that has been viewed millions of times worldwide and sparked international outrage.
Lawyers representing Dao said he suffered a concussion, broken nose and two missing teeth, among other injuries.
(Excerpt) Read more at washingtonpost.com ...
Having spoken to a couple of people involved in this, I only have one question, that any Airline person should agree with. where was the duty Sup?
Or you can fly Delta and the guy sitting next to you will put some cream in your coffee.
As a weekly flyer, I call triple BS on this one. United employees could care less about the customer. It would take effort and movement on their part to actually do something for the United customers other than be rude and act put out by any questions.
From what I have heard, those four crew members, who had to get to another airport as pronto as possible, missed their flight.
I guess United is figuring out that the customer needs to made as comfortable as possible and not man-handled off a paid seat.
So for what was approximately $1,000 (that is four seats at $250 each) United is going into a tail spin of momentous proportions.
United's best approach is to "plead liable" and then argue damages. Heck, its own terms of service, if followed, make it liable for damages due to not taking the paid passenger to the paid destination on the scheduled flight. And as long as he is litigating, Dao may be better off with actual damages than the 400% of ticket price number that United is otherwise liable for.
I doubt United will accept liability for damages resulting from the beating.
I was going to ask but then thought better of it.
I believe the story is on Drudge.
How much less could they care?
In before the FReeperlawyers who claim you agree to get beaten when you buy a ticket. I still say this is going to cost the CEO his job in the end, because of how the company has failed in its response.
“In a new report, United Airlines admits several mistakes were made”
not according to half the freepers who post on this topic. they say that United customers fail to read the terms of their ticket, which explicitly state the unconditional right of United employees and any rent-a-cops they might utilized to brutalize seated passengers for any reason the Captain chooses because of his god-like powers that exceed all other law or authority, and anyone who resists such arbitrary brutalization for any reason is simply trolling for a big lawsuit settlement that they’ve been planning for weeks in advance.
You’re just towing the line for him.
It’s a mute point now.
This conversation, for all intensive purposes, is over!
The airlines pass the costs from lack of resiliance, negligence and insouciance on to their customers in terms of lost time and wages, and incurred incidental transportation, hotel and meal costs.
Just another form of crony capitalism.
” many things went wrong that day’”
Yep, the big one was that some one had a cell phone and recorded the event live and in color.
Next big one was they took the recording to the web so we could see all the action and the abuse this man endured.
Next big one was telling us that the flight was overbooked, when in fact all they wanted was to move some flight crew.
Next big one was letting the passengers board the flight without first resolving this issue.
Next big one.... you get the point!!!
There's always a first time for everything...
ROFL!
Ahmmm. Grammar police intervention:
Towing = toeing
Mute = moot
Intensive = intents
/s
Sarcasm is a foreign language to you, isn’t it?
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