Patients experience “coldness, resentment, indifference" and "even contempt” in some hospitals, the Health Secretary has claimed in a hard-hitting speech about NHS care. In the worse cases staff have overseen “a kind of normalisation of cruelty”, Jeremy Hunt told an audience of health professionals at The King’s Fund, a London-based think-tank. Managers were so “buried in spreadsheets” that they had become “blind” to the fact that patients were not being treated with dignity or respect, he said. Poor care had become “perhaps the biggest problem of all facing the NHS”, Mr Hunt claimed in his strongest speech yet on the...