New York State is facing its worst economic crisis in decades - with projected annual budget gaps rising to more than $19.5 billion over the next four years. The challenge is to use this crisis to make New York stronger than ever, as we did during the New York City fiscal crisis in the 1970s, a rescue effort in which I was heavily involved. To do that, the state must approach the current situation more like a business. When confronted with a financial crisis, a responsible business focuses on its customers: What does the customer need? How can we provide...