I have before. You are chatting largely with AI and the evidence is by the canned responses that reply almost instantanelously when you post any question.
Even calling to get a live person anymore is a massive time consuming boondogle of navigating beauracractic hurdles. I have to use headphones at work so I can keep working on otherstuff because each telephone call for otherwise minute things takes so freaking long.
We have one business whose ‘chat’ doesn’t understand a single question we ask, no matter how hard I try to dumb-down the language :-)