“they would not refund her money.”
Now that is really odd if that is true. Wasn’t there a senior acne covered kid on duty to make that big time executive decision. ;-)
She should have asked the operator for the number for the local police and not used 911, but yeah, that’s what happened.
She paid, they came back and told her that they were out, she asked for her money back and the manager said that it wasn’t policy to give money back and she had to pick something else off the menu. So she called the police.
And somehow she became the new “they won’t make me a western bacon burger” lady who called 911.