“Too many “Low Information” checkout people”
I’m shocked that companies are willing to tolerate this (though they benefit in the short run - these people must earn very little). I’ve been to a nearby Dollar General where a semi-intelligent cashier could turn a five-minute trip into half an hour, working slow as molasses and constantly encountering problems ringing people up.
I was ashamed a few weeks ago when I had two or three things in a basket and after ten minutes simply laid it on the floor where I stood on line and walked right out the door; one of my children was with me, and I just wanted to explode...so I walked out. These places operate on shoestring budgets, seeming to only open a second register when ten people are lined up at the one open one.
Yeah DG operates with a really low headcount.
Their business model is mini WalMart with even lower costs.
I think they succeed where their location is favorable.
They already have about 11,500 stores (ref: 14,500 McDonalds, 12,000 Starbux)