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Posted on 05/31/2016 9:38:32 AM PDT by dayglored
Samsung is advising customers against succumbing to Microsoft’s nagging and installing Windows 10.
The consumer electronics giant's support staff have admitted drivers for its PCs still don’t work with Microsoft's newest operating system and told customers they should simply not make the upgrade.
That’s nearly a year after Microsoft released Windows 10 and with a month to go until its successor – Windows 10 Anniversary Update – lands.
Samsung’s customers have complained repeatedly during the last 12 months of being either unable to install Microsoft’s operating system on their machines or Windows 10 not working properly with components if they do succeed.
However, with the one-year anniversary fast approaching it seems neither of these tech giants have succeeded in solving these persistent problems.
A Register reader with a Samsung NP-R590 laptop got in touch when he couldn’t install Windows 10 and after he approached Samsung support.
He complained that his Broadcom wireless card does not work with windows 10.
In an email seen by The Register, our reader was told frankly by Samsung:
“Honestly speaking, we don't suggest installation of Windows 10 to any Samsung laptop or PC and we are still coordinating with Microsoft regarding to this matter," Samsung's UK support said.“The Drivers that we have on our website are not yet compatible to the latest version of Windows. What we usually recommend is to keep the current Windows version and we'll update you once the Windows 10 have no more issues on any Samsung laptops and computers or even monitors.”
Samsung's email limply advised the reader to contact Microsoft directly for more information, at its Thames Valley Park campus in Berkshire, UK.
The Register contacted Microsoft and Samsung to find out when updated drivers for Samsung PCs and Windows 10 would be released.
But Samsung was unable to respond, despite repeated attempts.
Microsoft only managed a boilerplate statement attributed to a spokesperson. “Microsoft and Samsung are committed to Windows 10, and are working closely together to provide the best possible Windows 10 upgrade experience,“ it said.
Microsoft “encouraged” Samsung users to visit that company's own website to “ensure upgrade is supported by their PC".
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I have a Samsung netbook and it is running win 10 and doesn’t seem to have any problems.
LOL. Don’t rain on their anti-Microsoft parade.
GWX Control Panel is good for preventing the nags and the upgrades.
Wow, knowing Samsung the way I do some heads have to be rolling down the South Korean hillsides over this. How embarassing. Definitely NOT Windows 10’s fault.
MS sneakily put Win10 on my computer after me turning it down numerous times for a voluntary upgrade. I told it to delete. Now it seems slower and loading pages slower. Hmmmm.
I opened it up, and the fatal failure was a dual gear. The larger diameter gear was barely attached by four 2mm dots of plastic that finally gave way.
Oh, and the IR transmitter died on it too, somewhere along the way.
I've tried to avoid Samsung ever since.
YMMV.
SamJUNK!
When I was transitioning from XP to Win7, I bought a SamJUNK 17” i7 laptop. It lasted exactly ONE month beyond the warranty period and crashed.
I took it to a local repair shop. They checked it out and determined it was the motherboard. They contacted SamJUNK and found out SamJUNK did not have replacement motherboards.
I have an $800 SamJUNK doorstop.
I previously owned a SamJUNK DVR. It lasted about 2 years before it quit.
Now, if I see the SamJUNK name on any product, I look for alternatives.
I replaced that SamJUNK Laptop with a Dell of similar specs. I did change the disk drive from a 5400rpm to a 7200rpm for quicker access. The Dell is still going strong after about 3 years of daily use.
There is an even better O/S beyond Win X?
I’LL TELL YOU WHAT ABOUT WINDOWS 10 THE EDGE BROWSER AND WHATEVER THIS CORTANA CRAP IS
IT AUTO DOWNLOADED ON MY DESK TOP LAST WEEKEND AND FRIGGING REPLACED EVERYTHING
I DISABLED CORTANA
BUT IT OVERRODE MY PDF AND WORD FILES ON MY DOCUMENTS AND MADE THEM UNUSABLE BARING BUYING A NEW MS OFFICE ADOBE PRODUCT
I DIDN’T WANT IT NOR ASK FOR ESPECIALLY THIS INVASIVE
100s of file I can’t open or modify now and I had need to do just that last night
I had to call banks and apologize for being late
I’m headed home this afternoon to try to remove it
I was quite happy with whatever Windows 7 I had and the accompanying Office
I hate how the constant evolution makes stuff unworkable in a few years
I use remote cc swipe and Bill cashiers
I can only link to them through INTERNET EXPLORER
well it’s being phased out now
New cashiers for my business are 25,000 each
It’s ridiculous
My Samsung Tab works fine with Android. I need M$ X because?
My cousin has an HP laptop. Microsoft forced an upgrade to Win 10 and now his touchpad doesn’t work.
Most Samsung TV’s and phones are decent, but I’m not sure I would buy anything else made by them. My Samsung microwave was garbage.
I am sure this thread will attract the Windows 10 bashers, so in the interest of maintaining my sanity, I am going to post this comment and leave.
Samsung is one of the WORST companies in the area of customer care. Our Samsung refrigerator has been a nightmare to get repaired, and Samsung so rude - even simple calls to them to locate a local repair company have ended in them being rude and unhelpful. Most of the local repair companies won’t work on them because they say it is too difficult to get repair info and parts from Samsung.
Both my sons had Samsung smartphones, both failed with some mysterious issue known to manifest on that model, and no help from Samsung.
So I have put Samsung on my personal “never buy” list. YMMV, and you may never need support from them, but with so many good alternatives out there, why take the chance.
Must be Samjunk’s problem.
A year ago, I bought a basic Toshiba laptop with Win 10 to do a few basic MS things I need to do and to be a backup for my Acer Chromebook 15, which is my everyday main PC.
After a few downloads, it works reasonably fast and well. Ad Block Plus and Ghostery speed up the process, and I run it on Norton secure re sites I go to.
I have 10...wondering if the control panel can stop the updates unless permission given. There is a radio button choice that seems to indicate it might work. I stream, Win 10 updates whenever it likes, chunking the computer game I stream to 5fps. Wonder if rhis would fix that?
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