Given that this company has moved from a service member organization to an "all-hands" commercial business, I don't see any great loss. Claims of their vaunted customer service just don't hold water anymore. My last insurance claim with the "new" USAA was a total disaster.
I work too hard to trust my money to a company that shows such appalling stupid business sense. At least they outed themselves before I suffered a financial loss. Now I can move my money before they collapse.
I highly recommend Vanguard.