I cancelled my 26 year account several years ago due to raw and complete incompetence. They called me about supposed suspicious activity on my ATM card. A 30 minute call determined no untoward transactions. The next day, I went to the ATM for some cash and it swallowed my card.
The doofus kind of forgot to tell me they cancelled my card. Then they refused to send me a replacement card at my temporary address. Mind you, I was 600 miles from home, New job, away from family for months, had no cash and no plans to go home for three weeks.
They refused to work with me and left me high and dry. I refuse to acknowledge their existence.
Your disdain is well-earned.
I had not one but two bad BofA experiences that, strangely enough, were exactly the same a few years apart.
Both times money was wired into my account, and I wrote checks that ended up bouncing. Both times BofA wired the funds into someone else’s account, who probably thought the Tooth Fairy visited them. Both times BofA charged me fees for “insufficient funds” even though it was their fault. Both times I had to physically go to the branch and demand they issue letters explaining that it was THEIR error, not my “insufficient funds”, to all parties to whom I’d written checks AND reverse the “insufficient funds” fees...I literally had to tell them I wasn’t leaving until they did so, that is how reticent they were even though verbally they fully acknowledged their error.
It was so embarrassing to have people think I wrote them bad checks...I quit BofA after the second time, never to return. (Yeah, I know, I should have done it after the first time LOL)