We stopped using UPS entirely in our business. The service was bad, and getting worse.
“Don’t speak with UPS if you’re the receiver. Speak with the shipper. It’s what UPS wants you to do anyway”
https://www.reddit.com/r/UPS/comments/up2uhl/why_does_ups_has_the_absolute_worst_customer/
Stopped using UPS years ago, they are not as user friendly as other services. This strike could be the death of UPS. Amazon will adjust its deliveries and use other services or route more stuff through the USPS. Once major corporation’s switch to another user, unless the services is really bad, they will not re-calibrate and go back to the old service. Too much of a hassle switching back and forth, especially if the strike goes longer than a week or two.
Ironically, it’s the opposite here, with FedEx having been degrading incrementally to be a total joke of-late.
Great service from UPS.
Sounds like they have management issues. Probably by region as well. 300k employees...can’t imagine why. /s