And, of course, the teller would then refuse to help me. They just sent me home to download the app.
The job description of the bank teller had become: "Convince the customers that bank tellers don't deserve to have jobs."
I’ve run into the same spiel. My answer - I have a dumb phone, so I can’t install the app.
When pressured, I either say it is due to financial constraints (I can’t afford it, I’m poor, so you have to) or cite visual issues (implying handicapped).
I don’t have severe vision problems, since I drove there, but the latter isn’t a total lie.
The financial answer isn’t incorrect. I’m not paying hundreds for a smart phone plus the more expensive data plan.
By reminding them everyone cannot just “use an app”, it forces them to remember that we cannot just abandon customer service.
And no, I’m not old or old-fashioned. However, I don’t want to risk the loss of my financial data because I’m using an app and risking data loss both from theft of my device / account info AND their IT security. I’ve already seen my husband’s identity stolen twice, neither his fault, and once in my case. I’m not going to increase the risk for THEIR convenience.
“They just sent me home to download the app.”
I don’t have a smart-phone-——they would have quite a scene on their hands if they pulled that on me.
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That seems to be a major part of the left agenda— convincing workers to vote AGAINST their own best interests.
This has turned out to be frighteningly easy.