I thought facts were for a jury or in some cases a judge to decide not some lawyer with Legal Service. The law may and probably does give a very broad definition of just who is a tenant. That does not make the claim of being one factual.
I was more referring to the laws which place all kinds of impediments in the way of quickly resolving the case and determining whether or not they are squatters. It’s not just the police, or the courts, but the laws themselves which are all kinds of messed up.