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Well whaddya know: Netflix changes it's mind about splitting
my wife's email | 10/10/11 | Netflix

Posted on 10/10/2011 11:07:24 AM PDT by hoagy62

My wife just received the following email...

Dear xxxxxxx,

It is clear that for many of our members two websites would make things more difficult, so we are going to keep Netflix as one place to go for streaming and DVDs.

This means no change: one website, one account, one password…in other words, no Qwikster.

While the July price change was necessary, we are now done with price changes.

The email goes on to advertise what neat things they now offer, etc. etc.

Looks like the feedback from the general public caused someone high up in the ranks at Netflix to go "Oopsie!" and reverse their idiotic move.

It seems someone was listening....


TOPICS: Miscellaneous; Music/Entertainment; TV/Movies
KEYWORDS: dvd; netflix; quixter; streaming

1 posted on 10/10/2011 11:07:30 AM PDT by hoagy62
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To: hoagy62

Netflix is making a lot of missteps lately.

First, they tried to raise their price, thinking the customers wouldn’t mind. WRONG! There was a huge outcry.

Now this. Sheesh.


2 posted on 10/10/2011 11:11:22 AM PDT by Retired Greyhound (.)
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To: hoagy62

I’m sure they sweated blood in deciding to write this email, but better take it in the chops now and change course back to sanity, than pursue madness to total destruction.

it’s a shame more organizations can’t find the courage to face that same, inevitable solution to their self-maintained suicidal paths.

Oh well - with some students, you have to begin with the very first concept that learning is not optional.

It can be a messy lesson. : )


3 posted on 10/10/2011 11:17:07 AM PDT by Talisker (History will show the Illuminati won the ultimate Darwin Award.)
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To: hoagy62
What is the biggest lesson from all of this, aside from the obvious?

The idiot who had cybersquatted on the @qwickster Twitter name and demanded more and more money to turn it over to Netflix should have taken the first big check offered and shut the heck up. Now, he's got bupkis except an interesting story about the big payday that got away - oh, and a cool Twitter acount under the name @qwickster.

4 posted on 10/10/2011 11:18:07 AM PDT by RobertClark (It's better to look goofy with a rifle, than civilized with an exit wound.)
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To: hoagy62

Dish Network has Blockbuster Online and you get movies by mail that you can also swap out at your local blockbuster (if you still have one).

I dropped netflix and went with blockbuster. Plus for gamers you can get games as well!


5 posted on 10/10/2011 11:20:08 AM PDT by for-q-clinton (If at first you don't succeed keep on sucking until you do succeed)
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To: hoagy62

I think people really over-reacted to this whole Netflix thing. So what, they raise their prices, everybody does. Everything is going up, gas, food, electricity. Yet when Netflix raises their prices people go ballistic. There was so much hateful and irrational behavior it was embarrasing to see.

Netflix has ALWAYS given me excellent customer service, and I have never had a problem with them. I once rec’d a damaged disc and they bent over backwards to make me happy.

Just my two cents.


6 posted on 10/10/2011 11:22:43 AM PDT by diamond6 (Check out: http://www.biblechristiansociety.com/home.php and learn about the faith.)
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To: hoagy62

Netflix is so tone deaf you would think they were bucking for a job with the Obama administration.


7 posted on 10/10/2011 11:23:32 AM PDT by Artem55
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To: for-q-clinton

Thanks, I will check that out


8 posted on 10/10/2011 11:24:40 AM PDT by reaganaut (Ex-Mormon, now Christian "I once was lost but now am found, was blind but now I see".)
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To: hoagy62
.

.

9 posted on 10/10/2011 11:28:17 AM PDT by Jeff Chandler (I never win at Scrable.)
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To: hoagy62

Must be tough walking with bullet holes in both feet. I like the service, but jeez...


10 posted on 10/10/2011 11:37:06 AM PDT by jagusafr ("We hold these truths to be self-evident...")
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To: hoagy62
Netflix changes it's mind about splitting

You should change your mind about the unnecessary apostrophe in "it's." Just sayin' . . . .

11 posted on 10/10/2011 11:38:24 AM PDT by laweeks
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To: hoagy62
They went into hypershock when they saw how many subscribers were either canceling their membership or going with streaming only. The reaction to the price hike was not what they expected - and they are learning that us long time Netflix subscribers now have several other choices that are just as good or better.
12 posted on 10/10/2011 11:39:46 AM PDT by NavyCanDo
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To: hoagy62

I just got my email also.

All I can think is that the kids are loose in the boardroom at netflix. I’ve gotten three incoherent, contradictory emails from them, which just give the general feeling of complete incompetence.

First an insane price hike. Then some strange apology for upsetting me with their insane price hike, along with the weird solution of cutting their company in two, as if I am too stupid to notice I will be paying twice as much if they just confuse me enough. Then today’s email, saying oops that was a crazy idea and just forget we ever said it. But they aren’t taking the price hike back.

Geez. Idiots.


13 posted on 10/10/2011 11:49:21 AM PDT by I still care (I miss my friends, bagels, and the NYC skyline - but not the taxes. I love the South.)
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To: I still care

This debacle will take its place in marketing history, right next to New Coke.


14 posted on 10/10/2011 11:54:12 AM PDT by USNBandit (sarcasm engaged at all times)
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To: I still care

Given the analysis I’ve read, it looks like the split was being done in order to force costs down, thereby reducing prices. The loss of convenience, however, was one that people are just not willing to put up with, so they’ve canned the idea. Maybe it would’ve helped? I don’t know. The film/TV companies are charging an arm and a leg no matter who you go with. Regardless of the delivery system, they control the product and the price.


15 posted on 10/10/2011 12:00:38 PM PDT by Future Snake Eater (Don't stop. Keep moving!)
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To: laweeks; hoagy62
You should change your mind about the unnecessary apostrophe in "it's." Just sayin'


16 posted on 10/10/2011 12:03:23 PM PDT by dfwgator
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To: hoagy62

“Looks like the feedback from the general public caused someone high up in the ranks at Netflix to go “Oopsie!” and reverse their idiotic move.”

Yeah, that and the fact that their stock tanked big time as a result of folks fleeing Netflix due to the price increase followed by the utter insanity of the Quiwkster announcement.


17 posted on 10/10/2011 12:12:30 PM PDT by catnipman (Cat Nipman: Vote Republican in 2012 and only be called racist one more time!)
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To: I still care

That sums it up.


18 posted on 10/10/2011 12:15:04 PM PDT by packrat35 (America is rapidly becoming a police state that East Germany could be proud of!)
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To: Future Snake Eater

No the split was to cofuse the issue. Having 2 seperate websites and expense would not have cut costs at all.


19 posted on 10/10/2011 12:19:42 PM PDT by packrat35 (America is rapidly becoming a police state that East Germany could be proud of!)
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To: hoagy62
You would think they'd have learned something from the last time.

A few years ago they tried doing away with the separate queues for customers with multiple DVD plans.

One day, they just announced that they were doing away with separate queues and merging all queues into the primary account holder queue. They didn't poll their customers or do market analysis, they just decided to do it.

Two weeks later, they back-tracked and announced that they were keeping the separate family queues.

-PJ

20 posted on 10/10/2011 12:24:50 PM PDT by Political Junkie Too (Everyone's Irish on St. Patrick's Day, Mexican on Cinco de Mayo, and American on Election Day.)
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To: packrat35

Confuse the issue? B/c Netflix customers are incapable of simple arithmetic? Where are you getting this analysis from?


21 posted on 10/10/2011 1:02:07 PM PDT by Future Snake Eater (Don't stop. Keep moving!)
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To: Future Snake Eater

Netflix F’ed up and are admiting it. Also I can count and know that running 2 SEPERATE websites and businesses will cost them MORE.


22 posted on 10/10/2011 1:05:11 PM PDT by packrat35 (America is rapidly becoming a police state that East Germany could be proud of!)
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23 posted on 10/10/2011 1:10:27 PM PDT by TheOldLady (FReepmail me to get ON or OFF the ZOT LIGHTNING ping list)
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To: packrat35

That is some hard-hitting analysis. Impeccable logic, to be sure.


24 posted on 10/10/2011 1:18:10 PM PDT by Future Snake Eater (Don't stop. Keep moving!)
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To: Future Snake Eater

I know that the problem originates with licensing rights; but I’m sure it could have been handled SO much better.
by treating them right and offering a great alternative.

The original letter basically says, “Hey (now that we’ve practically destroyed the competition) we’re doing this huge change - we are splitting your service into two parts in a month, and each will cost as much as the original service! We know you like us, and we are going to keep on doing what we do, ask us if you have questions! Thanks! Bye!”

I mean, really.


25 posted on 10/10/2011 3:28:22 PM PDT by I still care (I miss my friends, bagels, and the NYC skyline - but not the taxes. I love the South.)
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To: NavyCanDo
They went into hypershock when they saw how many subscribers were either canceling their membership or going with streaming only.

Earlier today I changed my plan to streaming only. I got an email confirmation, and two minutes later I got the mass email announcement about not splitting. It happened so fast, at first I thought they were communicating to me individually to convince me to stay with the big plan... Anyways, it wasn't anger over the split that prompted me to change my service; it occurred to me that it's been many months since I've ordered a DVD, probably only ordering a grand total of three this year, so I'm just not getting my money's worth on the DVD plan.
26 posted on 10/10/2011 5:40:00 PM PDT by Welsh Rabbit
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To: hoagy62

“Neflix changes it is mind” ? What does that mean?


27 posted on 10/10/2011 5:42:51 PM PDT by Revolting cat! (Let us prey!)
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To: diamond6

This wasn’t over the price change. This was over them splitting up the Instant and DVD queues so you had to manage two websites, put in your movie ratings twice, and you wouldn’t be able to see what was on instant while browsing in the DVDs and vice versa. As long as I’m paying two separate bills, I might as well go with Blockbuster and Amazon instead of Netflix and “Qwikster”.


28 posted on 10/10/2011 5:47:57 PM PDT by Politicalmom (Amnesty (ie: Perry/Rubio) will be the final death blow to the United States of America.)
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To: Welsh Rabbit

I have over 2000 DVDs in my movie library, I really don’t need to order any from Netflix. If they are brand new and were really good movies I will buy it, or more likely watch it on demand.


29 posted on 10/10/2011 5:48:17 PM PDT by NavyCanDo
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