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Airline passenger complaints surged in 2012
Associated Press ^ | Apr 8, 2013 12:06 AM EDT | Joan Lowy

Posted on 04/07/2013 10:35:25 PM PDT by Olog-hai

Airline passengers are getting grumpier, and it’s little wonder.

Airlines keep shrinking the size of seats to stuff more people onto planes, those empty middle seats that once provided a little more room are now occupied and more people with tickets are being turned away because flights are overbooked.

Private researchers who analyzed federal data on airline performance also said in a report being released Monday that consumer complaints to the Department of Transportation surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job. …

(Excerpt) Read more at hosted.ap.org ...


TOPICS: Chit/Chat; Miscellaneous; Society; Travel
KEYWORDS: airlines; aviation; claustrophobia; flyingsardinecan; tsa

1 posted on 04/07/2013 10:35:25 PM PDT by Olog-hai
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To: Olog-hai
The TSA is at the root of unhappiness.

Let OJ freely run down the concourses of America.

2 posted on 04/07/2013 10:38:19 PM PDT by Paladin2
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To: Paladin2

Even pre-tsa:

At 5’18” (6’6”), airplanes have always been my enemy.


3 posted on 04/07/2013 11:16:40 PM PDT by bicyclerepair (0bama is a POS, with all due respect to excrement.)
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To: bicyclerepair

FC upgrades and EE rows would seem to help.


4 posted on 04/07/2013 11:19:06 PM PDT by Paladin2
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To: Paladin2

The TSA is at the root of unhappiness.
Let OJ freely run down the concourses of America.
________________________

This article has nothing to do with the TSA! Did you read it? It’s discussing how seats have gotten smaller, leg room is less and now the airlines are studying how to make their coffin size airplane bathrooms smaller.

That is why there are more complaints. Yes TSA has problems but they’ve got nothing to do with people being angry because we’re paying more and more to fly and we get less of everything, including customer service.


5 posted on 04/07/2013 11:21:25 PM PDT by leapfrog0202 ("the American presidency is not supposed to be a journey of personal discovery" Sarah Palin)
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To: leapfrog0202

Not sure where you’re buying your airline tickets, but from what I’ve seen, ticket prices have remained steady (or gone down) even as fuel prices have soared.


6 posted on 04/07/2013 11:29:46 PM PDT by Arthurio
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To: leapfrog0202
I don't fly much anymore.

Seat pitch has always been an issue.

Stews are now the same age as me instead of being sexy 20 somethings.

Many airlines have been consolidated and the hub and spoke system along with fare management has made capacity achievement optimized.

Air travel is no longer the luxury it once was. I'm unhappy about it.

The TSA makes it 2x worse.

7 posted on 04/07/2013 11:29:54 PM PDT by Paladin2
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To: leapfrog0202
PS:

I NEVER use the airplane bathrooms.

8 posted on 04/07/2013 11:31:40 PM PDT by Paladin2
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To: leapfrog0202
As a teenager, I got to hang out with the stews in the rear lounge of a DC7

Air travel has not improved.

9 posted on 04/08/2013 12:05:05 AM PDT by Paladin2
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To: leapfrog0202
Interestingly, the article never articulated specifically the breakdown of complaints.

By including the fact that seat pitch of the airlines are decreasing, you (and most others) jumped to that conclusion as to why there are more complaints.

Seems how journalism works these days. manipulation of thought without facts.

Now you may end up being proven correct. But you jumped all over someone else about mentioning TSA as to contributing to complaints when the article never mentions TSA. But you came to a conclusion without specific facts written from the article.

Personally I think complaints have increased because it is easier to report, people are "grumpier" as the article stated. Less people working, more time to complain (time to follow up.) But the article was too lazy to report why.

ps. yes TSA contributes to complaints. Its called the attitude readjustment period that starts pissing everyone off. By the time they gets their seats, they are fully pissed off.

10 posted on 04/08/2013 12:17:42 AM PDT by saywhatagain
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To: leapfrog0202
Here is what stews are supposed to look like:


11 posted on 04/08/2013 12:24:01 AM PDT by Paladin2
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To: Paladin2

“Stewardess (in mini skirt), would you reach up and hand me a pillow from the overhead compartment on the opposite side?”

I did those naughty things when I was a teen-age flyer.


12 posted on 04/08/2013 12:54:15 AM PDT by laplata (Liberals will never get it. Their minds have been stolen.)
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To: Paladin2
I'll settle for these Japanese ...The best ...
13 posted on 04/08/2013 1:21:59 AM PDT by sushiman
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To: sushiman
We (My wife and I) Just came back from Asia on Korean Air and were Very impressed. Good food, pretty flight attendants, on time flights, nice seats (economy), new planes, and an attitude that screamed "We're glad you're here!". I'll never fly an American airline again. This was echoed by every other American on the flights.

Oh, and for us smokers, in Seoul they have convenient smoker rooms that are comfortable, modern and clean.

14 posted on 04/08/2013 1:47:36 AM PDT by Wingy
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To: Olog-hai

If I can drive it 1 or 2 days why put up with this?

http://www.flightsfromhell.com/


15 posted on 04/08/2013 5:32:17 AM PDT by Patriot365
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To: Wingy

Happy to hear this-we are going to Thailand in 2 weeks and will be on Korean Air. We have not flown them before.


16 posted on 04/08/2013 6:38:34 AM PDT by pugmama
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To: saywhatagain; Paladin2

You are correct. I’d seen several comments in a row on various threads where it was obvious someone hadn’t even bothered to read the story and I dumped on Paladin2.

My apologies to you both.


17 posted on 04/08/2013 1:16:58 PM PDT by leapfrog0202 ("the American presidency is not supposed to be a journey of personal discovery" Sarah Palin)
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