Enough to make you go postal.
Did you fill out the form?
What kind of music are they playing?
I have recently called several businesses or government offices and used a new option to have them call me back, rather than waiting on hold.
Not bad. Although as in most wait systems your call will just be dumped at a half hour so the consultants can prove reduced wait times.
That’s better than my post office. They won’t even answer the phone.
I had a friend who is a delivery driver (and deals with them often) tell me I have to call what he calls the secret number because they won’t answer the first one.
They have no interest in hearing any complaints. And I tell you, there’s alot of them!
The head post master has quite the reputation of being difficult.
I used to get 100% of my Amazon deliveries before they started using the postal service. Now it’s totally hit or miss.
I called the USPS and got the same message (over 1 hour wait time). SO I called Amazon, which picked up in 5 minutes I told them I was just going to order the same item from another vendor that doesn’t use the USPS and they agreed and said it’s your option to just refuse the USPS delivery if and when it ever comes. So that’s the solution.
Try to call the Social Security Administration, it’s even worse.
Did you try complaining online? Because the Postal Service is in no way unique in this regard. Lots of companies make you wait on the phone for long periods of time.
I strongly suspect that’s done on purpose. They want you to use the much cheaper online option.
And that’s not always a bad thing. I had a problem with a lighting fixture recently. I called the company, and got one of those long-wait messages. Then I went online. I got a “Live Chat” person in seconds. And I had my solution in a minute.
Side note: I’m an old guy. I still like the phone better.
Our rural USPS delivery guy is totally incompetent. Ever since he got the job, he mis-delivers mail to the wrong boxes.
We often get others mail, and ours is often delayed by several days, presumably because those that got it did not put it back in the system right away.
I complained in person to the postmaster when he first started to no avail. Others have complained. Recently I never got an important letter containing evidence I needed as evidence in an appeal I am engaged in. I contacted the sender, and the evidence was punctually mailed out. I got the resend too late to file. Needless to say I am angry.
I filed a written complaint yesterday. I expect nothing to become of it. It’s just the politically correct government we have where incompetent people cannot lose their jobs because their feelings might get hurt. Screw the tax payer.
My record was 3 hours and 30 minutes in 1996 on a call to NEC about a monitor. I finally went to lunch, THEN they picked up! That was back when 800 numbers still cost a little per minute.
LOL, has anyone ever collected on a claim for damaged goods? Its NEVER their fault.
And they disconnected all the phones to the local offices.
Yup and then you get a call back from a unionized mean spirited female named Linquisha or Shawanda who is just waiting for you to speak in a unapproved tone so she can hang up on you.
You can’t expect affirmative action hires to bust their a$$es working hard.
USPS desperately needs a process improvement system. I recently reported a never-delivered priority mail package online. The package showed up a week later. That was months ago and I still get automated emails saying they’re looking for it. There’s no place online that I can find for the customer to tell them the package has been delivered.
In my area there are few options for getting a passport, particularly if the window of time to have the appointment is not between 10 and 3 excluding lunch hours, Monday through Friday. One option is to apply or renew at the post office. But first you have to schedule an appointment. To schedule an appointment you must call a post office number, which is either perpetually busy, or when you do manage to get through, you get a recording that says the person is “busy and/or away from their desk. Please try again later”. You can call back hundreds of times over weeks, and never get through. And the one person whose job it is to schedule appointments could actually be on vacation. You simply can’t know because talking to someone else or leaving a message is not an option. So you think of a work around. Try calling the post office and talking to an actual human being. Doesn’t work either because you must go through a nearly never ending phone tree, with the same results as before: call back later.
My wife went there to get stamps last year. They didn’t have any American Flag stamps (Thoroughly unforgivable) and gave her Kwanzaa stamps.
I really threw them for a loop when I returned them and wanted a refund.
The Post Office in my town was not ADA compliant. They steadfastly refused, for years to install a wheelchair ramp, instead telling people to go ten miles down the road to the next post office.
It even became a campaign promise for the incoming Mayor.
That’s what happen when you elect a tea party type. He gets stuff done.
We recently switched cell carriers and ordered new cases fro our phones via Amazon. My youngest ordered one which was a little different, so it was to be delivered separately yesterday. The mail carrier shows up and my wife and kid are out there waiting for the package because he’s pretty excited about it... no package. My wife asks him to look again and the guys says, “It’s not here.” She walks right up to him and says, “Look again.” Low and behold... there it was. Makes me wonder how much of the stuff we order winds up in someone else’s home. Don’t even have to go up on the porch to take it... just leave it in the truck accidentally on purpose.