Sounds like the store policy to me.
Maybe the warning should be “caution when buying at town and country.”
I dint know that chain but speto the store manager helps sometimes.
Sorry for all the typo-s
I thought the same thing but it’s not. I went to Stihl’s website and the OP is correct. What a mess.
I will continue to buy Stihl only because I have had good luck with most of the products I have purchased from them but if I were new in the market I would think twice about it.
Stihl stores are like 7-11s around here. I’d say stay away from big box stores.
“I dint know that chain but speto the store manager helps sometimes.”
I think I dealt with the store manager. He was older and very firm about the Stihl return policy.
I did the post because I was utterly shocked that they wouldn’t take back the unused chainsaw and want others to “beware”.
I’m sure Stihl equipment is good but more than the average consumer needs.
If you go to the Stihl website, it doesn’t give prices but rather refers you a local dealer.
Maybe you’ve noticed all the Stihl commercials that have been running. They’re after the little guy now. And also the little gal. Have you seen those manly gals running a Stihl chainsaw?
Agreed, that has to be store policy.
HD is the absolute best company for returns. Even if they can’t find it in my purchase history they issue a store credit.
Our local Ace hardware continues to treat you like a rank criminal on returns, but it is one mile away and HD is three miles away.
“Within hours from buying it and without starting it, we took it back to the Town and Country hardware store. They wouldn’t take it back. I was astonished.”
Dude, your issue is with the store!