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When tech goes wrong: Man who wins $57m on slot machine told it's a software error, offered $100
Yahoo News ^ | 12/11/11 | Trevor Mogg

Posted on 12/13/2011 10:32:40 AM PST by AngelesCrestHighway

It wouldn’t matter whether it was at the gambling mecca of Vegas, or, as in the case of Behar Merlaku, at a little-known casino in the tiny Austrian town of Bregenz – if the bells and lights on the slot machine I’m on start ringing and flashing, telling me I’ve won $57 million, then of course I’ll be planning my retirement. But when Swiss national Merlaku went to claim his jackpot, owners of the casino simply said there’d been a “software error” and that the 26-year-old was therefore not entitled to the big money prize. Instead they offered him $100 and a free meal, which, hardly surprisingly, he rejected. Admittedly, it appeared that the top prize was for a five-slot match, whereas Merlaku had only managed to match four-slots, but with the machine’s screen and accompanying racket telling him he’d won, why wouldn’t he believe it?

(Excerpt) Read more at news.yahoo.com ...


TOPICS: Miscellaneous; Unclassified
KEYWORDS: gambling; luck
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To: AngelesCrestHighway

Didn’t Coke or Pepsi do something like this in the Philippines about 10 or so years ago?


21 posted on 12/13/2011 10:49:59 AM PST by fso301
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To: Hodar

No kidding. I was thinking very similar things. This is begging for a lawsuit and a federal investigation.


22 posted on 12/13/2011 10:50:27 AM PST by mamelukesabre (.)
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To: AngelesCrestHighway
But the machine must have said 5 0f 5.

From the article:

"Admittedly, it appeared that the top prize was for a five-slot match, whereas Merlaku had only managed to match four-slots, "

23 posted on 12/13/2011 10:51:34 AM PST by freedumb2003 (Spoiler Alert! The secret to Terra Nova: THEY ARE ALL DEAD!!!)
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To: fso301

Swissian is very close to Austrian.


24 posted on 12/13/2011 10:53:12 AM PST by Romulus (The Traditional Latin Mass is the real Youth Mass)
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To: Hodar
[...] Throw the book, this casino is an organized group, who illegitimately defrauded every customer who came in; [...]

It will make an interesting case. I wouldn't say it is so cut-and-dried though. I don't think anyone can show intent on the part of the casino to defraud. It was an error in the coding. The casino shouldn't always be responsible for every kind of human or machine failure. It's reasonable to limit their liability somewhere too.

I would observe that the machine didn't actually indicate a five-line winner. It indicated a small four-line winner. The mistake was in displaying the value of the pot. This is not unlike, say, winning a hand of blackjack and having the dealer dispense the wrong amount of winnings. If the dealer accidently dispenses a $1000 dollar chip for a $10 dollar winning hand-- it certainly doesn't mean that the player gets to keep the mistaken chip. Say the pit boss sees the mistake and intervenes, I think he's got every right to insist that the player take the proper amount instead.

25 posted on 12/13/2011 10:53:19 AM PST by Ramius (Personally, I'd give us one chance in three. More tea anyone?)
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To: AngelesCrestHighway

This is why I don’t gamble. The house always wins, even when it loses.


26 posted on 12/13/2011 10:54:13 AM PST by Guyin4Os (A messianic ger-tsedek)
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To: AngelesCrestHighway

Maybe they should offer him a free Toy Yoda.


27 posted on 12/13/2011 10:54:23 AM PST by Responsibility2nd (NO LIBS! This means liberals AND libertarians (same thing) NO LIBS!)
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To: Romulus
Swissian is very close to Austrian.

May also be related to Lichtenstinian.

28 posted on 12/13/2011 11:06:29 AM PST by fso301
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To: Hodar

The house always wins even if they have to pay off the judge, threaten the winner or his family, kill people. The legitimate gambling industry is only slightly removed from organised crime.
If you gamble best to do it as entertainment not as some form of income increaser you will always give them more than you take, simply walk in expecting to walk out with nothing and at least you will have the right mind set.
Best to not walk in at all. Your choice!


29 posted on 12/13/2011 11:10:07 AM PST by qman (If you are prepared you can't be surprised.)
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To: Dallas59

This is a recurring theme with casinos. Every big win is a software error.


30 posted on 12/13/2011 11:12:39 AM PST by Secret Agent Man (I'd like to tell you, but then I'd have to kill you.)
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To: fso301
He was Swiss and probably couldn't read Austrian.

But Obama can read Austrian.;)

31 posted on 12/13/2011 11:18:17 AM PST by exit82 (Democrats are the enemies of freedom. We have ideas-the Dems only have ideology.)
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To: Dallas59

No, it’s just news when a malfunction happens. When casinos pay out every day, on a normal machine, it’s not news.


32 posted on 12/13/2011 11:20:01 AM PST by SoothingDave
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To: SoothingDave

Machine Bites Man.


33 posted on 12/13/2011 11:32:13 AM PST by 386wt
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To: exit82
But Obama can read Austrian.;)

True and there would be no issue if he had been the player because he would have read and understood all the casino disclaimers printed in bold Austrian at the front door.

34 posted on 12/13/2011 11:35:00 AM PST by fso301
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To: AngelesCrestHighway

I am going to side with the Casino on this one. The rules of the game state what you win for each type of roll. The roll he admits he got was a 4-match, which apparently pays out $100.

The issue is the machine mistakenly reporting what the WIN was for the 4-out-of-5 match. That’s clearly an error, and he had no expectation that he should win more than what he would have expected for his match.

If he had gotten a 5-match, and they tried to argue that the software mistakenly allowed a 5-match to come up because the mis-programmed the random number generator,then I would be on HIS side, since he would have “played the machine” and gotten the 5-match on the machine, and it’s not his fault that they couldn’t get the machine correct.


35 posted on 12/13/2011 11:36:19 AM PST by CharlesWayneCT
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To: GSWarrior

36 posted on 12/13/2011 11:39:22 AM PST by GSWarrior (Businessmen are more trustworthy than politicians, professors and preachers.)
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To: Secret Agent Man

The only way to win at the casinos is to not play.

A fool and his money....or so the saying goes...

Still, the buffets are awesome. Cheap eats, good offerings, too. I once gorged on Oysters Rockefeller and Lobster for $20..and I guarantee I ate more than Moochelle & her SS boyfriend.

Go to Vegas to people watch and eat. Other than that, you’re on your own, Jobu....


37 posted on 12/13/2011 11:47:53 AM PST by LadyBuck (In the immortal words of Jean Paul Sartre, 'Au revoir, gopher')
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To: Hodar
...invoke RICO statues

The casino is in AUSTRIA!

38 posted on 12/13/2011 12:17:57 PM PST by afraidfortherepublic
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To: Paladin2
Stay away from electronic slot machines. Especially the ones that have a really chintzy sound of coins hitting the pan.

In 1997-98, I worked as a tech on the computers and Keno machines at Foxwoods Casino in Ledyard, CT. I figured the mechanical slots should be okay. Then I saw one of them being serviced (being neither trained, nor having a service license, I did not service slot machines). Notwithstanding all of the mechanical wheels, there's computer chips innside those babies. If software errors can go undetected , so can software designed to gyp the player.

Caveat emptor.
39 posted on 12/13/2011 12:18:03 PM PST by Dr. Sivana (May Mitt Romney be the Mo Udall of 2012.)
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To: Dr. Sivana

I wonder what they can do with our voting machines?


40 posted on 12/13/2011 12:23:04 PM PST by afraidfortherepublic
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