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Japanese Airline Tells Customers Flight Attendants Will Not Help Them
The Telegraph ^ | 07 Jun 2012 | Julian Ryall

Posted on 06/17/2012 8:32:29 PM PDT by nickcarraway

The Tokyo Metropolitan Government filed a complaint against Japanese budget carrier Skymark Airlines and the Consumer Affairs Agency requested that it remove the notices, which informed passengers that Skymark would not accept complaints during flights. Instead, passengers were told to direct any complaints to public consumer centres.

Hirohiko Fukushima, the head of the Consumer Affairs Agency, said in Tokyo, "We cannot condone an attitude of directing complaints about a company's services to public organisations."

Skymark's eight-point "Service Concept" guidelines were introduced aboard its aircraft in mid-May and stated that cabin staff would not help passengers stow their bags, that attendants were not required to use "polite language" when talking to customers and that the crew's primary task is not to attend to passengers but to serve as safety personnel.

The notice added, "We will not accept any complaints made on-board. In case a passenger does not understand that, we will ask the person to leave so that we can take off as scheduled. If passengers have complaints, we urge them to contact our customer service centre, the National Consumer Affairs Center or other related agencies." On Wednesday, the airline gave in to the pressure and said it would revise the notices.

(Excerpt) Read more at telegraph.co.uk ...


TOPICS: Business/Economy; Culture/Society; Extended News; Japan
KEYWORDS: airlines; customerservice; japan
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To: nickcarraway

“So solly” ?


21 posted on 06/17/2012 10:25:08 PM PDT by A_Former_Democrat (Free the Zimmermans. . . end this political, racist travesty of a "prosecution")
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To: Nik Naym

Over my dead body will United break my Stratocaster or Peavey guitars.


22 posted on 06/17/2012 10:29:52 PM PDT by wastedyears ("God? I didn't know he was signed onto the system.")
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To: Nik Naym

Cause United Breaks Guitars
http://www.youtube.com/watch?v=5YGc4zOqozo


23 posted on 06/17/2012 11:15:38 PM PDT by packrat35 (Admit it! We are almost ready to be called a police state!)
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To: cloudmountain

Hmm. My experience was much different. But then again he was special to me and we were lovers.


24 posted on 06/17/2012 11:27:24 PM PDT by SatinDoll (NO FOREIGN NATIONALS AS OUR PRESIDENT)
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To: Grams A

“When some pea brains decided to let Continental be taken over by United”

Just for the record, it was Continental who took over United but there were two non-negotiables. The name and HQ location. United and Chicago.


25 posted on 06/18/2012 12:05:56 AM PDT by bjorn14 (Woe to those who call good evil and evil good. Isaiah 5:20)
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To: wastedyears

They broke 3 toolboxes for me back in the 90’s.
I would not have flown United, except my employer kept booking United flights.


26 posted on 06/18/2012 1:21:36 AM PDT by Nailbiter
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To: cloudmountain

Having lived and worked in Japan for 10 years, I would have to agree that there are a lot of rude people. That is especially true in the cities. However, I think that there are a disproportionately large number of rude people in the cities here in the US too.

All in all, once I could speak the language, I found out that the Japanese were pretty much just like the Americans. Maybe a little more reserved in their speech and in presenting their opinions; but, that was usually just until they got to know you. For all the smiling faces and “polite” manners, there were just as many jerks there as there are here. But, at least when I lived in the country, I did meet a lot of genuinely nice people too.


27 posted on 06/18/2012 1:22:02 AM PDT by Have Ruck - Will Travel (Hmm, I wonder what would happen if I...)
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To: cloudmountain

Never interacted with Japanese, but 100% agree with you about Chinese in China and HK. Americanized folks of Chinese origin are different, quite different — they’re American.


28 posted on 06/18/2012 1:25:07 AM PDT by Cronos (**Marriage is about commitment, cohabitation is about convenience.**)
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To: nickcarraway

No Frills Airlines been doing that for some time now ;)

http://www.youtube.com/watch?v=QCz8he36hsk


29 posted on 06/18/2012 1:55:11 AM PDT by tsowellfan (Should Obama recuse himself from making any decisions on immigration?)
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To: SatinDoll

LOL... That’s Skymark. It’s not JAL or ANA. This is a no frills budget carrier. They are riding a sort of rough-n-tumble image that says “Yeah, we’re cheap. Ya get whacha pay for. Suck it up and do it yourself.”


30 posted on 06/18/2012 2:02:25 AM PDT by Ronin (Dumb, dependent and Democrat is no way to go through life - Rep. L. Gohmert, Tex)
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To: nickcarraway

USMC Airlines is the worse. One time while flying over the Pacific in a KC-130, I asked the crew chief, Where’s the peanuts? He asked me if I was f’ing monkey that needed f’ing peanuts, and to go F myself.

He probably works for United today.


31 posted on 06/18/2012 5:23:50 AM PDT by sergeantdave (Public unions exist to protect the unions from the taxpaying public)
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To: AlexW

I noticed ANA (All Nippon Airways) made the 4-star ranks, that’s the airline I took from Tokyo to Manila.

I took Cebu Pacific (made 3 stars) from Manila to Iloilo. It was just a short flight (about 45 minutes).

The new terminal (Terminal 5) at Ninoy Aquino International Airport is way nicer then the old terminal (Terminal 1).


32 posted on 06/18/2012 8:15:59 AM PDT by stbdside
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To: stbdside

“I took Cebu Pacific (made 3 stars) from Manila to Iloilo.”
________________________________________________________

3 stars is pushing it for them.
I flew them from Cebu to Hong Kong and back.
They never even offered as much as a glass of water.

I am happy to say that I have never set foot in Manila, or even on Luzon, or their airport.
I understand it is rated the worst airport in the world.

We were lucky to have Qatar from any city in Europe to Cebu,
without going through Manila, and just one stop in Doha.


33 posted on 06/18/2012 3:01:43 PM PDT by AlexW
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To: Cronos
Never interacted with Japanese, but 100% agree with you about Chinese in China and HK. Americanized folks of Chinese origin are different, quite different — they’re American.

Yes, they are American.

FOB = fresh off the boat/Boeing
CIA = Chinese in America
ABC = American born Chinese
One outta three ain't bad. :o)

I feel the same about the Japanese, though they ARE generally smoother.

Japanese men beat their wives. It's acceptable and women put up with it because that is the way life is. I HAVE dealt with many, many Japanese. It's probably a reason why Japanese men RARELY marry (white) American and/or European women...and why so many Japanese women DO marry American men, of whatever race except Japanese.

34 posted on 06/21/2012 4:27:02 PM PDT by cloudmountain
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To: Have Ruck - Will Travel
Having lived and worked in Japan for 10 years, I would have to agree that there are a lot of rude people. That is especially true in the cities. However, I think that there are a disproportionately large number of rude people in the cities here in the US too.
All in all, once I could speak the language, I found out that the Japanese were pretty much just like the Americans. Maybe a little more reserved in their speech and in presenting their opinions; but, that was usually just until they got to know you. For all the smiling faces and “polite” manners, there were just as many jerks there as there are here. But, at least when I lived in the country, I did meet a lot of genuinely nice people too.

See my comment above. I deprecate the idea of wife beating, but I also deprecate the severe and extreme pressure that is put on the shoulders of the men to conform in the work place, kowtow to whatever asshole jerk boss they might have and to "shoulder" their responsibility to the family. It's an uneven balance between the sexes.
Their whole ideal of "face" sucks too. But, then, that's just my opinion.

The one group of Japanese men who DO NOT beat their wives are the Sumo wrestlers. Isn't that odd? Odd, but true.

35 posted on 06/21/2012 4:35:11 PM PDT by cloudmountain
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