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Insiders who worked on US health website describe high stress, complaints about major problems
Washington Post ^ | October 22, 2013

Posted on 10/22/2013 4:23:57 AM PDT by Oldeconomybuyer

As questions mount over the website’s failure, insider interviews and a review of technical specifications found a mind-numbingly complex system put together by harried programmers who pushed out a final product tested by the government and not private developers with more expertise.

A review of internal architectural diagrams obtained by the AP revealed the system’s complexity. Insurance applicants have a host of personal information verified, including income and immigration status. The system connects to other federal computer networks, including ones at the Social Security Administration, IRS, Veterans Administration, Office of Personnel Management and the Peace Corps.

(Excerpt) Read more at washingtonpost.com ...


TOPICS: Constitution/Conservatism; Front Page News; Government; News/Current Events; Politics/Elections
KEYWORDS: failure; obamacare; rinocare
Train wreck.
1 posted on 10/22/2013 4:23:57 AM PDT by Oldeconomybuyer
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To: Oldeconomybuyer

2 posted on 10/22/2013 4:25:24 AM PDT by Doogle (USAF.68-73..8th TFW Ubon Thailand..never store a threat you should have eliminated))
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To: Oldeconomybuyer

I have a hard time believing anyone doing government work is actually working hard. I call BS.


3 posted on 10/22/2013 4:34:26 AM PDT by caver (Obama: Home of the Whopper)
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To: Oldeconomybuyer

Obama will be holding another Rose Garden event to announce the newest enrollment tool: a mimeograph.


4 posted on 10/22/2013 4:34:48 AM PDT by relictele ("An elective despotism was not the government we fought for..." - James Madison)
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To: Oldeconomybuyer
Why do I think most call centers are foreign soil...oh yeah...says 150 languages.

Your info sure isn't safe.

5 posted on 10/22/2013 4:35:26 AM PDT by Sacajaweau
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To: Oldeconomybuyer
Others rewrote computer code over and over to meet what they considered last-minute requests for changes from the government or other contractors.

They are constantly changing the law - good luck coding this abomination.
6 posted on 10/22/2013 4:35:36 AM PDT by Bloodclot
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To: caver

Contractors work hard, the Govt “workers” not so much.


7 posted on 10/22/2013 4:35:49 AM PDT by central_va (I won't be reconstructed and I do not give a damn.)
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To: Oldeconomybuyer

The people who managed the comparatively simple task of creating a sign-up website are now going to manage healthcare for 330,000,000 people.

What could go wrong?


8 posted on 10/22/2013 4:36:51 AM PDT by muir_redwoods (Don't fire until you see the blue of their helmets)
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To: central_va

If you say so.


9 posted on 10/22/2013 4:39:10 AM PDT by caver (Obama: Home of the Whopper)
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To: caver

FedGov™ contractors have real deadlines and don’t get paid or delayed payment if the deadlines are not met. The nuts and bolts of the federal bureaucracy is run by contractors.


10 posted on 10/22/2013 4:42:14 AM PDT by central_va (I won't be reconstructed and I do not give a damn.)
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To: Oldeconomybuyer

Years ago...the Air Force put out a contract to replace an obsolete platform that intelligence analysts were using. The company who won the contract...over the previous company who built the last platform...was called Digital Fantasies. Their claim to glory? They’d built several video game machines for restaurants or bars.

They had eighteen months to build, test, and deliver. Nothing much occurred the first 90 days....mostly hiring a handful of people and drawing up the architecture. A demo was supposed to occur at 9 months to show forty percent of the requirement working to a limited degree. They extended it to ten months and barely a quarter of the software was shown.

Somewhere around fourteen months....major tests were supposed to start. Well, the software was nowhere near the ninety percent point. At eighteen months, it was being demonstrated and tested....with major errors. The company asked for more money and another six months. At twenty-four months....barely seventy-five percent of the program function as they were required to do.

There was nothing complex about any of the requirements or coding. Somewhere around thirty months from the start...the Air Force realized it would never get a complete delivery...gave up, and put out a new contract for another platform.

The general problem is that government project managers need to make a simple-defined starting point for software, and accept building onto it as the first product is delivered. Complex platforms...don’t usually work as advertised, unless you pour mountains of effort and money into the project.

If you look at Microsoft....it barely improves now....as each new edition arrives. You can stand and note twenty things that you see as new and better....but it’s the same platform base that you had in 1997. They know how to tweak it just a little....call it fresh and new....and sell it to you for a big price. The government? A bunch of idiots at software development and design. We are lucky that the ICBMs and nukes on them....ever produced results in the tests....and were fielded. Same way for the B-52, aircraft carriers, and the M-16.


11 posted on 10/22/2013 4:42:28 AM PDT by pepsionice
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To: Oldeconomybuyer

Mind-numbingly complex? How could that possibly be the case?

12 posted on 10/22/2013 4:54:30 AM PDT by Fresh Wind (The last remnants of the Old Republic have been swept away.)
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To: caver

I have a hard time believing anyone doing government work is actually working hard.”

It was extremely painful to watch C-SPAN when the vote was going on to end the shutdown. So many people milling around for hours doing absolutely nothing - and at taxpayer expense. I remember reading about complaints because the gym was shut down and Congressmen had no where to hide. They would all be hard pressed to work at a real job where one had to actually accomplish something.


13 posted on 10/22/2013 4:59:37 AM PDT by Grams A (The Sun will rise in the East in the morning and God is still on his throne.)
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To: Oldeconomybuyer

14 posted on 10/22/2013 5:00:38 AM PDT by JoeProBono (SOME IMAGES MAY BE DISTURBING VIEWER DISCRETION IS ADVISED;-{)
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To: All
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15 posted on 10/22/2013 5:01:28 AM PDT by musicman (Until I see the REAL Long Form Vault BC, he's just "PRES__ENT" Obama = Without "ID")
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To: central_va

Now that makes sense to me.


16 posted on 10/22/2013 5:14:44 AM PDT by caver (Obama: Home of the Whopper)
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To: Oldeconomybuyer

Just needs more $$$.


17 posted on 10/22/2013 5:35:07 AM PDT by sickoflibs (To GOP : Any path to US Citizenship IS putting them ahead in line. Stop lying about your position)
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To: Oldeconomybuyer

On with the single payer express!


18 posted on 10/22/2013 5:42:08 AM PDT by Caipirabob (Communists... Socialists... Democrats...Traitors... Who can tell the difference?)
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To: Oldeconomybuyer

This is the opening trickle of the coming flood of CYA testimony that will shape and define the train wreck


19 posted on 10/22/2013 5:44:22 AM PDT by bert ((K.E. N.P. N.C. +12 ..... Travon... Felony assault and battery hate crime)
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To: relictele
Obama will be holding another Rose Garden event to announce the newest enrollment tool: a mimeograph.

Looks as obummer and his crew of low grabe morons would fu*k up a one car funeral.

20 posted on 10/22/2013 5:50:50 AM PDT by dearolddad (/i>)
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To: Oldeconomybuyer

This has become a major embarrassment to the President. The site doesn’t work AND people are seeing that the health insurance they didn’t want is going to cost them more than they want to pay.
They are even reduced to astroturfing with fabricated success stories. My brother even posted one.


21 posted on 10/22/2013 5:51:57 AM PDT by AppyPappy (Obama: What did I not know and when did I not know it?)
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To: relictele

22 posted on 10/22/2013 5:54:45 AM PDT by MrB (The difference between a Humanist and a Satanist - the latter admits whom he's working for)
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To: Oldeconomybuyer

Funny thing. Even if a state decided to not establish its own exchange, and leave that cost to the federal department, the residents of such states still get the federal subsidy. Should it be that way?


23 posted on 10/22/2013 6:32:41 AM PDT by Rapscallion (What he calls "transforming" is actually destroying.)
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To: Bloodclot

Unknowable requirements = unworkable systems


24 posted on 10/22/2013 6:42:06 AM PDT by Springfield Reformer (Winston Churchill: No Peace Till Victory!)
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To: Rapscallion

No, and I believe there is a lawsuit challenging the situation. Interesting if it works, because without subsidies, ain’t no one gettin on that train.


25 posted on 10/22/2013 6:51:10 AM PDT by Springfield Reformer (Winston Churchill: No Peace Till Victory!)
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To: AppyPappy
They are even reduced to astroturfing with fabricated success stories. My brother even posted one.

Not that I am advocating a misinformation campaign or anything like that, but it would be amusing if thousands of people posted such fabricated stories.

The stories would need to be just a little bit fanciful for maximum effect. "Gosh, but this Obamacare is wonderful. I signed up with no problem. I got full family coverage for just $12 a month. And for an extra $5, I got vet coverage for my dog Wahoo."

26 posted on 10/22/2013 8:06:45 AM PDT by Leaning Right (Why am I holding this lantern? I am looking for the next Reagan.)
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To: Oldeconomybuyer

http://www.startribune.com/politics/national/228724841.html?page=all&prepage=1&c=y#continue

LINK to another source for this article if WaPo article behind a “limited articles” wall for some FReepers.


27 posted on 10/22/2013 1:09:19 PM PDT by Cincinatus' Wife
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To: Oldeconomybuyer

which basically means that programmers had unlimited access to all the tables in the various government databases, such as the Social Security (and quite possible bank accounts) . . .

They may not get the Obamascare site going, but they will be very successful in their new hobby of identity theft . . .


28 posted on 10/22/2013 1:20:30 PM PDT by Pilgrim's Progress (http://www.baptistbiblebelievers.com/BYTOPICS/tabid/335/Default.aspx)
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To: Fresh Wind

“You will never understand bureaucracies until you understand that for bureaucrats procedure is everything and outcomes are nothing.”—Thomas Sowell


29 posted on 10/22/2013 2:13:51 PM PDT by TurboZamboni (Marx smelled bad & lived with his parents most his life.)
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To: Oldeconomybuyer

Typical liberal incomeptence. They could have contracted Amazon or Google or Yahoo (all ran by left wing libs) three years ago to build the websites.

They handle more traffic in one hour than Obamacare since inception.

Of course, the product still sucks.


30 posted on 10/22/2013 2:17:06 PM PDT by Fledermaus (Park Service employees "following orders" should be SHAMED and SHUNNED!)
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To: Oldeconomybuyer

A working website would be like any of the innumerable mortgage calculators. Put in your age, number of dependents, location, and whatever minimal health information such as smoking/pregnancy is required. Out pops a set of prices with benefit levels. Put your favorite price(s) in a second calculator with your income from the last 1040 or other tax filing, and out pops your subsidy, if any. I could code that in one day, but then people would know what was going on, and that would defeat the purpose of the $500M DeathPanels.gov website.


31 posted on 10/22/2013 2:29:56 PM PDT by Pollster1 ("Shall not be infringed" is unambiguous.)
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To: Oldeconomybuyer

If you like Obamaware, you’ll LOVE Obamacare.


32 posted on 10/22/2013 2:32:27 PM PDT by TexasRepublic (Socialism is the gospel of envy and the religion of thieves)
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To: Pollster1

Well stated.


33 posted on 10/22/2013 2:35:55 PM PDT by apocalypto
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To: Oldeconomybuyer

Ain’t gonna git any easier.


34 posted on 10/22/2013 3:53:44 PM PDT by Old Yeller (Obama: A dark spot in this country's history.)
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