Posted on 07/19/2006 10:24:02 AM PDT by ShadowAce
I got this from an AOL insider:
When AOL person picks up you ask if he is a supervisor. There is some regulation that he cannot say he is if he is not. If he says no, say you will speak only to a supervisor. You will have to repeat this several times, but he will do it.
Say nothing but that you wish to cancel. Answer no questions like, why are you cancelling, what can we do, or anything. If needed ask for supervisor's name and employee number, stating you will need to refer to it in the certified letter you are sending AOL, of which your attorney will receive a copy for your lawsuit.
You will be officially cancelled.
That will not rid you of your obligation to pay AOL.
They forgot: "My computer is having technical difficulties so I can't cancel your subscription now. Call back later."
Happened to me yesterday. Would YOU have believed him?
Could I trouble you for a link? I might be able to use that on occasion.
Me, too, please? That's the only reason I had AOL...desperation.
My friend got, "You can't cancel on the phone -- you'll have to do it online".
I never used AOL. I immediately knew what they were like when they came out of the gate. The cheesy interface, the hypocritical "parental controls" that block important sites but leave the real hardcore sites alone. MY BS meter went into overdrive and I went with a local ISP for dial-up.
This didn't work because Vincent never should have had an AOL account to begin with. He isn't even remotely connected to a niche AOL demographic.
It's the law now, you are not allowed to cancel an ISP unless they agree to it. And the pressure on the reps is so hard, they will lie and put a "cancel" call into the "continue" column, so the only way to cancel is to cancel your bank account.
That is now, thanks to the AOL lobbyists, illegal.
Nice. Elliot Spitzer continues his quest to be the top fundraiser for New York State.
My favorite
Razors pain you
Rivers are damp
Acids stain you
Drugs cause cramp
Guns aren't lawful
Nooses give
Gas smells awful
Might as well live!
This is how I got rid of AOL. I bought a new computer and went to a new provider.
That will not rid you of your obligation to pay AOL.
We tried AOL back in the mid 90s for laughs. Back in the day, you just cancelled. I don't recall having troubles.
OMG, an AOL pipeline into OUR accounts should be illegal.
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