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AOL Retention Manual Revealed
The Consumerist ^ | 18 July 2006 | Unknown

Posted on 07/19/2006 10:24:02 AM PDT by ShadowAce

click here to read article


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To: Overtaxed

In the some cases, they will just keep on billing you (after you cancel your credit card) and you will get a threathening letter than you owe them and it is being turned over to a collection ageny.


81 posted on 07/19/2006 1:52:21 PM PDT by ElmoMobito
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To: USFRIENDINVICTORIA

Every time I get a free AOL disk I use it...for target practice.


82 posted on 07/19/2006 1:54:50 PM PDT by ravingnutter
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To: Veto!
I can be incredibly bitchy so should have no problem.

Good for you. Release your inner bitch! When a friend of mine tried to cancel his account a few months ago, an AOL employee reduced him to sputtering fury. Eventually he was able to cancel, but he was so angry even hours later that he could talk of nothing else, using obscenities I'd never heard from him. I wonder how many heart attacks that vile company has caused. Give 'em hell.

83 posted on 07/19/2006 2:48:31 PM PDT by TChad
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To: ShadowAce

AOL = Absence Of Logic.


84 posted on 07/19/2006 4:35:54 PM PDT by KoRn
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To: ShadowAce

On which page do they tell their reps to ask for a certified copy of the death certificate if you try to cancel because the member is deceased?


85 posted on 07/19/2006 4:38:46 PM PDT by MediaMole
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To: relictele

LOTS of companies now have a circular protocol which REQUIRES one, at some point, to call in person to some sort of 1-800 number. I'm convinced this is only a sort of job security thing for the telemarketing types.


86 posted on 07/19/2006 4:49:28 PM PDT by Freedom4US
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To: Veto!

You've probably already called to cancel, but I had luck with saying, very clearly as if I was recording the call, during the sales pitch to stay a member, "So you are telling me that I can not canel my membership". They immediatly canceled my account. Good luck..


87 posted on 07/19/2006 4:54:28 PM PDT by pesto
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To: ShadowAce
There is a certain point after which you're just wasting your time. Past that, you risk enraging the customer.

Earlier than these bozos imagine.

88 posted on 07/19/2006 5:00:19 PM PDT by dighton
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To: KoRn
AOL = Absence Of Logic.

AOL= Army of Lamers.

89 posted on 07/19/2006 5:11:22 PM PDT by Riley (The Fourth Estate is the Fifth Column.)
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To: martin_fierro; Irish_Thatcherite

Man, talk about AOL retentive salesmen...

LOL 8^)


90 posted on 07/19/2006 6:59:06 PM PDT by rzeznikj at stout (ASCII and ye shall receive... (Computers 3:14))
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To: ShadowAce

It took me about 4 months to get my American Express card cancelled. The experiences I had with them were similar.


91 posted on 07/19/2006 7:03:19 PM PDT by BunnySlippers (NUTS!)
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To: Petronski
think the proper approach would be the one I used: after identifying myself I simply answered any sales question with "Cancel my account."

So what do you do for a living?
Cancel my account.

Do you have any hobbies?
Cancel my account.

Was there a part of AOL you especially liked?
Cancel my account.

Why are you so adamant about leaving AOL?
Cancel my account.

Not bad. Mine would be this:

----------------

So what do you do for a living?
I kill people.

Do you have any hobbies?
I kill people.

Was there a part of AOL you especially liked?
Killing people online.

Why are you so adamant about leaving AOL?
Witnesses.

92 posted on 07/19/2006 7:14:31 PM PDT by VeniVidiVici (Rabid ethnicist.)
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To: ShadowAce

This is how I got rid of AOL. I bought a new computer and went to a new provider.


93 posted on 07/19/2006 10:52:47 PM PDT by sully777 (You have flies in your eyes--Catch-22)
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To: durasell; ShadowAce

Will you go to lunch? Will you go to lunch? Will you go to lunch? Go to lunch!


94 posted on 07/19/2006 11:01:12 PM PDT by monkeyshine
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To: ShadowAce
1. If Elliot Spitzer is against it, it can't be that b ad.

2. If you were stupid enough to sign up for AOL, well...

95 posted on 07/19/2006 11:05:36 PM PDT by nickcarraway
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To: nascarnation
if all the free discs and CDs that AOL has distributed were stacked end-to-end, I wonder how many times it would circle the globe?

They make excellent pistol targets.

96 posted on 07/20/2006 4:44:28 AM PDT by banjo joe (Work the angles. Show all work.)
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To: ShadowAce

AOL

sounds increasingly as it has always seemed to me

the MAW of the globalist beast.

They seem Fiercely intent on supporting the rush to a global tyrannical government

and behaving already as if they ARE one.


97 posted on 07/20/2006 4:52:02 AM PDT by Quix (PRAY AND WORK WHILE THERE'S DAY! Many very dark nights are looming. Thankfully, God is still God!)
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To: TommyDale

Ack. Hope I never have to.


98 posted on 07/20/2006 9:34:53 AM PDT by kenboy
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To: AntiGuv

Do you know an easy way to get rid of Jehovah's Witnesses and Mormon missionaries before they wake up during weekends?


99 posted on 07/20/2006 9:42:09 AM PDT by george wythe
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To: ShadowAce

Read later. I heard that call. All I could think of was going Roy B Mercer (Google) on him.


100 posted on 07/20/2006 9:44:22 AM PDT by don-o (Proudly posting without reading the thread since 1998. (stolen from one cool dude))
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