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AOL Retention Manual Revealed
The Consumerist ^ | 18 July 2006 | Unknown

Posted on 07/19/2006 10:24:02 AM PDT by ShadowAce

click here to read article


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To: I still care

I'd think the proper answer to that is, "Fine by me. Keep it open until the end of time . . . but I'm canceling that credit card/closing that bank account, so AOL will get no money for the account you refuse to cancel."


41 posted on 07/19/2006 11:13:59 AM PDT by Xenalyte (Anything is possible when you don't understand how anything happens.)
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To: dinasour

AFAIK, these guys are just on the Outer Banks, NC

http://www.aginet.com/


42 posted on 07/19/2006 11:15:33 AM PDT by Corin Stormhands (HHD: Join the Hobbit Hole Troop Support - http://freeper.the-hobbit-hole.net/)
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To: Bigh4u2
3.AOL's installation disk is automatic

Yeah, but someone has to decide to put the CD in the drive.

(Sadly for me, that someone was my mom.)
43 posted on 07/19/2006 11:17:27 AM PDT by Xenalyte (Anything is possible when you don't understand how anything happens.)
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To: Xenalyte

if all the free discs and CDs that AOL has distributed were stacked end-to-end, I wonder how many times it would circle the globe?


44 posted on 07/19/2006 11:19:58 AM PDT by nascarnation
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To: Xenalyte

The only thing I find useful from and AOL CD is the Internet Explorer installation.

I usually just hold the left shift key when inserting the disk so it doesn't 'autorun'.


45 posted on 07/19/2006 11:20:12 AM PDT by Bigh4u2 (Denial is the first requirement to be a liberal)
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To: D-Chivas
Wait, I forgot, most AOL users are stupid.

Xena's Mom and Dad have three college degrees between the two of them. They have raised three successful and relatively adjusted children and are looked on with high favor in their community. They have both established and run companies for years. They are anything but stupid . . .

. . . but for some inexplicable reason, they are freakin' wedded to AOL.

Nothing I can say, do, or show them will convince them that AOL sucks and they must leave it. I've even offered to do the switch myself - I will personally redirect their e-mail boxes, retype their address books, and get their instant messengers set up. No sale.
46 posted on 07/19/2006 11:20:26 AM PDT by Xenalyte (Anything is possible when you don't understand how anything happens.)
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To: nascarnation

Dude, that is a wonderful and profound question. With your permission, I will submit it to Cecil Adams, world-class know-it-all and proprietor of The Straight Dope. I will promptly report any answer I might receive.


47 posted on 07/19/2006 11:22:35 AM PDT by Xenalyte (Anything is possible when you don't understand how anything happens.)
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To: goresalooza
"Why not just cancel your credit card and wait for AOL to purge you from their database? "

That is exactly what I tell my aol pals...LOL! Works every time, too...simply amazing. AO-hell doesn't like not getting that $23.95 a month for their lousy service.

We did cancel a credit card, but not AOL and we forgot to transfer the payments to a new card. AOL kept on billing the old card and because dh was honest he accepted responsibility. The credit card company should have refused charges right away and we would have gotten things straightened out right away. Anyway the credit card company erased late charges but didn't clear charges on late charges and we have an unending mess.

Mrs VS

48 posted on 07/19/2006 11:24:51 AM PDT by VeritatisSplendor
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To: nascarnation

And for some reason, your question brings to mind one of the quips uttered by the inimitable Dorothy Parker, may God rest her incandescently wicked soul: "If all the girls at Yale prom were laid end to end, I wouldn't be at all surprised."


49 posted on 07/19/2006 11:24:53 AM PDT by Xenalyte (Anything is possible when you don't understand how anything happens.)
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To: ShadowAce

Just cancel the credit card. I had to do this with both AOL and Earthlink.


50 posted on 07/19/2006 11:25:43 AM PDT by Overtaxed
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To: Xenalyte
>Nothing I can say, do, or show them will convince them that AOL sucks

Space is deep. People
are weird. Ayn Rand used to like
Charlie's Angels. Blech.

51 posted on 07/19/2006 11:25:43 AM PDT by theFIRMbss
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To: I still care

The golden rule of sales is to persist up to seven "no's".

AOL outlived it's usefulness years ago. It was the general store. The internet is the shopping mall. Just because the general store is glued to one of the entrances to the shopping mall, it doesn't mean it is the only way in.

In fact, it's the WORST way in.


52 posted on 07/19/2006 11:28:42 AM PDT by RobRoy (Islam is more dangerous to the world now that Naziism was in 1937.)
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To: ShadowAce

I think the proper approach would be the one I used: after identifying myself I simply answered any sales question with "Cancel my account."

So what do you do for a living?

Cancel my account.

Do you have any hobbies?

Cancel my account.

Was there a part of AOL you especially liked?

Cancel my account.

Why are you so adamant about leaving AOL?

Cancel my account.




They did, in fact, cancel my account...in one phone call.


53 posted on 07/19/2006 11:30:16 AM PDT by Petronski (Living His life abundantly.)
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To: RobRoy

We had a deal at work where we could get AOL for 4 bucks a month. I had broadband, but set up the account and gave it to an elderly neighbor who took some interest in the internet. When she passed away, I had to do the cancellation thing. It took about 30 minutes, but I got there more thru persistance than screaming.
Non illigitimus carborundum, LOL


54 posted on 07/19/2006 11:33:09 AM PDT by nascarnation
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To: Overtaxed

http://www.complaints.com/november2003/complaintoftheday.november20.9.htm&e=9797

quote:

This past summer AOL was unable to charge our credit card anymore and in September we get a collection letter for $47.


55 posted on 07/19/2006 11:34:26 AM PDT by NonAmerican
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To: NonAmerican
>How about $4 for a month?

Thanks. That looks pretty good. I just want to check my email occasionally (and FR of course, I'm seriously addicted) from the road, but 19.95/month is way too much for something that I might use once a week or so.
56 posted on 07/19/2006 11:37:06 AM PDT by dinasour (Pajamahadeen and member of the Head SnowFlake Committee)
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To: ShadowAce; derllak

This is the very reason I tell all of my customers who use or have used America OFF-line, to cancel that POS just as fast as they physically can.


57 posted on 07/19/2006 11:37:14 AM PDT by Leatherneck_MT (In a world where Carpenters come back from the dead, ALL things are possible.)
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To: nascarnation
The answer seems to be twice.

You piqued my curiosity, so I Googled "AOL free disks circle the globe" and got 163,000 hits. Here's an excerpt from a Californian "greenie" site:

• If the more than 400 million AOL ‘junk disc’ packages were laid end to end, they would circle the globe…twice!

http://www.democracyinaction.org/dia/organizationsORG/CAW/campaign.jsp?campaign_KEY=1564
58 posted on 07/19/2006 11:39:04 AM PDT by USFRIENDINVICTORIA
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To: Xenalyte
These days, if all the girls at the Yale prom were laid end to end, there'd be a new world record for the number of cases of alcohol poisoning the next day.

SM '72

59 posted on 07/19/2006 11:41:19 AM PDT by SAJ (Who doesn't jump is a French! (FReeper 'an italian') Wonderful comment!)
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To: E. Pluribus Unum
AOL thinks of customers the way the government thinks of taxpayers, except that you can't opt out of paying taxes.

I think there's some question about whether you can opt out of AOL.

60 posted on 07/19/2006 11:43:21 AM PDT by gogeo (The /sarc tag is a form of training wheels for those unable to discern intellectual subtlety.)
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