[ShadowAce]

[AntiGuv]

The way to get rid of AOL is to state firm but token intent to cancel until the point that they offer you a month (or however long) free in order to try them out a bit longer. Then, take them up on that and call back in two weeks to cancel anyhow. It'll be very quick the second time around.

[E. Pluribus Unum]

More leads means more selling opportunities for you and cost savings for AOL.

AOL thinks of customers the way the government thinks of taxpayers, except that you can't opt out of paying taxes.

[soccer_maniac]

thanks

[lesser_satan]

bump

[stylin_geek]

I had one experience with AOL. I had to work on the bosses computer, it had crashed because of installing AOL. I removed the offending file and called AOL support to see if they had a fix.

From what I can tell, at that time, they had their call queue set up to automatically drop calls after the queue got to a certain size. I was never able to get through to their tech support.

Nothing like crappy customer service on top of crappy software.

[Trampled by Lambs]

All your Interweb are belong to AOL.

[Slings and Arrows]

Welcome back to AO-HELL!

[Follow-up to On Tape: Rep Won't Let Customer Quit AOL]

[durasell]

We're adding a little something to this month's sales contest. As you all know, first prize is a Cadillac Eldorado. Anybody want to see second prize? Second prize is a set of steak knives. Third prize is you're fired
--Glengarry Glen Ross

[durasell]

These are the new leads. These are the Glengarry leads. To you, these are gold; you do not get these. Because to give them to you would be throwing them away.

[I still care]

Hmmm. I wonder at which stage "no" is.

My attempt at cancellation went like this:

Me: I'd like to cancel this account.

Rep: No.

Me: What do you mean, no? I want it cancelled!

Rep: No, I'm not going to cancel it.

[DungeonMaster]

It was easy for me to ditch AOL. My HD crashed and I didn't want to fix it right away. I called and said my computer was dead. As I recall, they tried to dig for info about when I was going to get a new computer and I simply said I wasn't.

[NY.SS-Bar9]

I think Dell has taken a page from this manual. I called to inquire about an Employee Purcahe Plan discount and the conversation was bizzare to say the least.

Me: I am calling to see how much I save with my EPP.

Dell: So, what do you use your computer for?

Me: I am just trying to figure out this disount.

Dell: Have any kids? How old?

This went on for 45 minutes and three sales reps before I found out I would save about $20. if I went with the three year warranty.

No thanks Dell, I am going to build my own.

[Bigh4u2]

Two things wrong with AOL.

1.Their so-called 'free trial' isn't, if you're not smart enough to understand that YOU must cancel after the trial period or be charged for the service.

2.AOL sucks!

[USFRIENDINVICTORIA]

""Traditionally, when companies have profitable but shrinking businesses, like AOL's access service, they try to milk as much money as they can from them without investing new cash.," reported the New York Times on July 10th."

Does anyone else think that this statement is sublimely ironic, in light of recent changes at the NYT?

[D-Chivas]

Why not just cancel your credit card and wait for AOL to purge you from their database?

Wait, I forgot, most AOL users are stupid.

[TommyDale]

Vonage is following in AOL's footsteps. They deliberately put you on hold for long periods of time, fail to port your number over for months, all to keep your monthly revenue going for as long as they can.

It't no coincidence that the song in their commercials "Woo-Hoo" was rediscovered in the movie "Kill Bill".

[Fido969]

AOL was a scumball operation in 1995 when I had them for 3 months and it cost me about $900.

They were a scumball operation when they merged with Time warner and all their bogus bookkeeing came to light.

They were a scumball operation when they said they were surprised by what "John" did here, and said they fired him.

It's just what they are.

[acad1228]

I had AOL billed through my checking account. When I tried to cancel, AOL continued billing me and my bank continued allowing it. I finally wound up just closing my checking accounts and going to the bank across the street. My old bank still calls wanting us to come back. Poor customer service by both entities.

[Xenalyte]

Y'all have GOT to check this out.

I wonder if this might convince my parents to ditch AOL.

Nah . . . probably not.