Sucks for you. I have found the service at Amazon to be the best anywhere.
Just today I did a live chat about an item I returned and had not gotten a refund on. It was my fault. I sent two separate items back in the same box. I knew I shouldn’t have done that. But Sampath took care of everything.
I acknowledge the problem of losing $600 of Amazon gift cars and the problem of Amazon not refunding the gift cards.
Yes, Amazon is a corrupt company that steals daily from Americans.
Yes, you can drop it and learn a $600 lesson: never leave valuables in cars overnight. It cost me over $1000 to learn that lesson when I got my bike stolen.
Saw an article recently about Amazon cracking down on people who are ripping them off by toying with the return process, and that people who frequently return things were on thier radar. Maybe your run the gauntlet experience is related to that? Bad timing to try and recoup money from gift cards? Hope you get some resolution soon.
Gift Cards must be obtained from Amazon or an authorized third party, and you are responsible for safeguarding your Amazon.com Balance or Gift Card from unauthorized use. We are not responsible if any Gift Card is lost, stolen, or destroyed, or if your Amazon.com Balance or any Gift Card is used without your permission.
https://www.amazon.com/gp/help/customer/display.html?nodeId=3122091
Would the theft possibly be covered by your automobile insurance policy?
As Responsibility2nd writes, and I agree 100%, “Sucks for you. I have found the service at Amazon to be the best anywhere.”
How about the other items that were stolen from your car?
Did the venders who sold you those items replace them?
“I tried to explain to them that time was of the essence but I don’t know if they know wat that meant. “
—
Probably not.
About 15 years ago I had a Microsoft problem-—call after call after call.
I finally said to a rep,”Am I going to have to call Redmond,Washington about this?”
He replied,”Maam,I don’t even know who he is”.
(Sigh!)
.
If your car had been stolen, would you call the car company and demand that they replace the car?
Are you logged in?
On amazon they have a (have amazon call your phone) button in the customer service section.
I pushed the button and 3 seconds later my phone rang.
The prob was when we scratched off the coating on the back of the gift card the numbers underneath came off with the coating.
Problem was resolved within 5 minutes.
Would you ask your bank for a refund if you’d gotten $100 bills from them to give as gifts and had the cash stolen out of your car?
Why should Amazon risk bearing the loss of your negligence?
I had a similar problem with a software company years ago. They only shipped a partial order and then CS tried to deny the remainder of my order.
After weekly calls to CS (I kept notes of names of agents, dates, etc.) and getting no results, I demanded to speak to a supervisor. She rudely informed me there we no error in my order, yada yada yada. I demanded to know who HER supervisor was and wanted to speak to that person. She said she had no supervisor and was the final word and hung up on me.
My next call was to Corporate HQ. I spoke to the VP in charge of the CS Department. [They were located in separate cities.] I politely explained that I had been trying for months to get a resolution to my order problem. I listed dates and CS agents and that some agents said they were shipping the remainder of my order — but I never received anything.
The VP asked me to give him time to invesigate and find out what the problem was. About an hour later, his secretary called me and told me the problem had been resolved and my shorted software was definitely being shipped out that day. [I received it a few days later.]
I did chuckle as the CS Supervisor apparently found out she did have a boss and he was not happy to get a call from a dissatisfied client/customer.
==
After reasonable periods of time, move up with chain of authority — even if you end up having to call Corporate. Be nice, write down names and dates and promises, etc.
There was someone who received boxes of rocks several times instead of a $6,000 camera.
Go get 6 100 dollar bills, write down the serial numbers and then put them in your car. When you see they are missing just call the Treasury Department and tell them you want the bills replaced./s
Amazon has one of the best Customer Service departments that I have ever dealt with. Even when not their fault they help.
Believe it or not, I find that Amazon’s shipping is the worst.
Their marketplace is also more full of scammers, frauds and knock-offs than Ebay.
And there is not a single genuine wristwatch on ebay right now.
Been an amazon customer for years. Returned a bunch of stuff. They have always exceeded my expectations.
Sorry for your problem. But suing? A well written letter would have been more effective. You must have a ton of time on your hands.
“Stolen” gift cards are a popular scam. They’re going to be more on guard for that. Amazon’s always been good to me. Had a package with about a dozen things get horribly abused by UPS, about 1/3 of the items missing, half the rest damaged. I e-mailed Amazon prepared to go through the lost and damaged list, they said don’t worry about it and resent the whole thing. Free Christmas presents.
May I suggest another retail website? I would boycott them but I never use them. Sometimes I go on the website for price comparison but never buy anything.
I refuse to fund the LEFT. They will take your money and buy the rope to hang you with.
The LEFT are at war with you. If you dont fight back, we all lose.
On Fri. my wife and I decided to go camping over the weekend. We also wanted to take our kayaks but did not have a car rack for them. I got on Amazon and found what I needed. I am Amazon Prime. A note said that if I ordered in the next 42 minutes, the car rack would be at our house by 6:00 PM that same Friday. I thought “Oh, sure.” It was at our house by 4:45 PM. Had a great weekend.
You’ll get your money back. When the legal department gets to review your case against them, the’ll apologize profusely and return your money.
As for the customer service ... many many online services only have web based customer service, sometimes with chats, sometimes, via email or sometimes you can’t find either. It’s rare to find an actually telephone number to call up and get help.
Amazon has a phone number and have been quite helpful with me in the past, but we’re not talking money problems, just product problems (shipped broken items) and digital service problems.
I had a problem with a 3rd party digital service from Amazon. I cancelled the service but they went on billing me for 4 months. During that 4 months Amazon said they can’t cancel it, the provider would have to tell them that they’ve canceled the service.