I’m sure there is a lot missing from the story.
Probably not.
It has become common for business to threaten, threaten law suits and take revenge on people that leave bad reviews.
I would agree....bits and pieces to the story left out.
But looking over Google reviews...most people who stayed in the past year are giving it less-than-happy reviews. If I’d been this lady and read the reviews....I wouldn’t have stayed at the place.
"...forcing her and her six year-old granddaughter to walk to an nearby hotel in their pajamas."
Didn't they have regular clothing? The story sounds fishy.