I need some help with CD drives (Vanity)

February 12, 2005

[Howlin]

I put a music CD that came with a book into my computer last night, played, and now my computer won't recognize either my CD or my CD writer.

I've tried everything; Norton, Restore, rebooting.

Does anybody have any suggestions about what I might try now?

[Ernest_at_the_Beach]

The Device was running last night.

[Ernest_at_the_Beach]

I have my windows open too, but I live near the beach.

[Cold Heat]

Cool! I have a Volkswagen compared to that.

Using a lap at the moment.

Wifey is playing games on my turkey.

[Cold Heat]

Question, does your AMD run SP-2. Mine will not.

[Ernest_at_the_Beach]

Should have added , that I am running Linux..Xandros V3, which also helps with responsiveness.....XP Pro is slow in contrast as a browsing machine, even with Firefox..,

[Ernest_at_the_Beach]

Question, does your AMD run SP-2.

I have a second machine with a DFI motherboard and an AMD64 3000+ running XP Pro that I have updated to SP2, use it for TV viewing , has an ATI AIW 9600 video card, and regular 7200 rpm disk not as responsive as a browsing machine. have it off the internet because of all the Malware....

[Cold Heat]

I traced it down to the processor or chip set in my laptop.

The 64 bit architecture balks and crashes on SP-2 security algorithms.

[Howlin]

Okay; I went to Device Driver and uninstalled the cd rom and the cd writer.

I shut it off.

When I turned it back on, it FOUND both of them; I got the "bubble"

But then nothing happened.

Isn't it suppose to ask me to install it?

dennis and Ernest, I've never opened it at all. It's that clam thing! I've never added anything to it, period. (But I will if I have to!)

Ernest it's an 8250

[Cold Heat]

If it is not asking it should be satified.

Try it??? and if itisnot working,take another gander at the system directory and see if it is flagged and why.

[Howlin]

Well, now they have yellow exclamation points by them again in the Device manager.

When I put a CD into the drives, the green lights flashes for a few times and then just stops.

And now I am getting this message:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

[Ernest_at_the_Beach]

Dell Dimension 8250
REVIEW DATE:  11.14.02

• Product: Dell Dimension 8250
• Price: $3,419 direct
• Specifications: With a 3.06-GHz Intel Pentium 4, 1GB 1,066-MHz RDRAM, 200GB hard drive, 4x DVD+RW/+R drive, 16X DVD-ROM drive, ATI Radeon 9700 Pro, 18-inch 1800FP LCD monitor
• Company Info: Dell Computer Corp., 800-388-8542, www.dell.com

 

 

Cadillac price in 2002.....Which is immaterial.

[Not A Snowbird]

Have you checked the interior connections to make sure they're solid?

Picking an earlier restore point won't work?

[Cold Heat]

howlin,you have a internal problem.

I can't be absolutely sure what it is, but the likely thing is a loose or dirty connection on the mother board.

If not that, it is a bad I/0 and that requires replacement of the entire board usually.

if you want to get into it, I can help to guide you and keep you from making a booboo. You will need to be able to get the case open.the rest is done with the fingers.

[HAL9000]

I don't know if this will help, but since you're running XP Pro, it supports Remote Desktop. Someone (preferably an trustworthy expert) could log on to your computer and check it out. That might be faster and easier trying than trying to diagnose and repair the registry yourself.

[Ernest_at_the_Beach]

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

So he now sees the hardware?

Coldheat, dennis ...does XP have some kind of diagnostic to exercise the device? Howlin , is this system still under warranty, do you have a service contract, you may need to contact Dell....

[Osage Orange]

Are you logged in?

: )

[Ernest_at_the_Beach]

if you want to get into it, I can help to guide you and keep you from making a booboo. You will need to be able to get the case open.the rest is done with the fingers.

See her case at post #32, be advised.....

[Cold Heat]

What it it is telling me now is that it is failing to exchange info withthe drives.

It certainlymay be a minor connector fault. It could also be a serious hardare failure in the board.

[Howlin]

No, it's not still under warranty. No service contract now.

I have XP Pro.

[Ernest_at_the_Beach]

I asked her about Warranty, or service contract, ...no answer yet.

Good advise, Get Dell involved.