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Computer help needed...PLEASE!!!!!!!!!!!!!!
7/29/12 | trussell

Posted on 07/29/2012 1:25:08 PM PDT by trussell

HELP PLEASE. My laptop computer suddenly went blue screen of death with a message that some error was detected and windows was being disabled (or shut down) to protect my computer. I rebooted, same thing. I unplugged, pulled the battery and waited, then plugged it all back in and again, same message. I tried to start in safe mode...an option came up to "repair your computer", I chose that option. It says "windows is installing files", then the "microsoft windows" with the scrolling lights, then the same blue screen message. So, I tried in safe mode again, only choosing safe mode instead of the "repair your computer" option. Same response.

This response has been the same through all the attempts.

I pulled the hard drive and put it back in...I pulled the memory chips and reset them. Please. All of my work search files (resumes, cover letters, work history etc...) are on that computer. All of my Parole board files from the attacker on parole are on that computer. All of my pictures, are on that computer. I use to have an external hard drive, but something happened and it quit working. I can't buy a new computer because I am looking for work. and I can't look for work if my computer is gone :(

Please...I know there are many computer savvy people here. Please help me if anything can be done.


TOPICS: Chit/Chat; Computers/Internet; Miscellaneous
KEYWORDS: bluescreen; computer; computerhelp; crash; help
Navigation: use the links below to view more comments.
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I'm praying there aren't going to be any replies that lead me to do something more damaging to the computer...this isn't a joke, please don't respond with jokes that will cause me to make my computer trashed. I am seriously begging for help here. If anyone can lead me through the steps needed to fix it, I would really appreciate it!
1 posted on 07/29/2012 1:25:15 PM PDT by trussell
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To: trussell

First off, calm down.

Worst case, if you can’t recover the OS, you can buy an enclosure and mount the hard disk as an external drive on another box (most PC places like Best Buy can also recover data from a damaged OS disk).

Now, let me look again at your problem statement.


2 posted on 07/29/2012 1:29:00 PM PDT by freedumb2003 (obozo could bring back literal slavery with chains and still he will get 85+% of the black vote)
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To: trussell

Win 7 or XP? Restore mode? Do you have any operating system disks?


3 posted on 07/29/2012 1:29:42 PM PDT by Hillarys Gate Cult (Liberals make unrealistic demands on reality and reality doesn't oblige them.)
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To: trussell

The very FIRST thing you do is take you hard drive to a professional and get him/her to back up your data to some other media type: USB drive or DVD.

Then explore options for fixing your computer.


4 posted on 07/29/2012 1:30:10 PM PDT by clee1 (We use 43 muscles to frown, 17 to smile, and 2 to pull a trigger. I'm lazy and I'm tired of smiling.)
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To: trussell

What is the exact error message that your getting? is there a code, if there is please post it and I will look it up. Usually those blue screen of death messages can be some virus took control of your computer or something else is going on so let’s have a look.
Do you also have the Windows CD that came with your computer.? if you do you can always restore, or try in safe mode to do a restore to a time when everything was working properly


5 posted on 07/29/2012 1:31:10 PM PDT by Sarah Barracuda
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To: trussell

There should be an error code — write it down and post it. If you can take a clear picture of it and then post it (using whatever you are using to post now) that would be better.

Don’t mind the jokes if they come — no one will give you purposeful bad advice here.


6 posted on 07/29/2012 1:31:57 PM PDT by freedumb2003 (obozo could bring back literal slavery with chains and still he will get 85+% of the black vote)
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To: trussell
If push comes to shove, you can boot your laptop from a knoppix dvd and copy the files to a memory stick.

/johnny

7 posted on 07/29/2012 1:33:20 PM PDT by JRandomFreeper (Gone Galt)
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To: trussell

No jokes, then I can’t advice you to ‘BUY A MAC’. Let me guess it’s a DELL w/Vista. My first guess would be a BAD Memory Chip, resetting won’t fix that. BUT-If you can boot up into SAFE MODE, Try to do a check disk. In Vista or Win 7, right click (the other button) on the COMMAND PROMPT in the ACCESSORIES FOLDER and run as ADMINISTRATOR. TYPE CHKDSK/F at the DOS PROMPT, may require REBOOT. IF the Hard Drive is OK and IF it’s just CORRUPT WINDOWS FILES, this should correct it.


8 posted on 07/29/2012 1:33:40 PM PDT by corbe (mystified)
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To: trussell

If worse comes to worse, you can have someone burn you an Ubuntu live disc which will allow you to run the OS from a CD drive.

So long as your hard drive us OK you can recover all your files.

http://www.ubuntu.com/download


9 posted on 07/29/2012 1:34:40 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: JRandomFreeper

That is what I usually do.


10 posted on 07/29/2012 1:35:21 PM PDT by wally_bert (It's sheer elegance in its simplicity! - The Middleman)
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To: trussell

You’re getting good advice so far. I’ll be back later to look-in on the thread, and see if there’s anything I can contribute to help you, t.


11 posted on 07/29/2012 1:37:14 PM PDT by carriage_hill (All libs and most dems think that life is just a sponge bath, with a happy ending.)
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To: corbe


"I don't use the mouse much, but when I do,
I use the right-click the most."

12 posted on 07/29/2012 1:38:31 PM PDT by library user
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To: JRandomFreeper; trussell
The Knoppix is a good idea. You can boot from the CD without disturbing the native OS, and you can get at your files to move them somewhere safe while you get this fixed. A very common use of Knoppix, and you don't have to learn a lot of Linux stuff to make it do what you need.

Place you can find all the help you need to recover your files

13 posted on 07/29/2012 1:40:03 PM PDT by Cyber Liberty (Obama considers the Third World morally superior to the United States.)
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To: trussell

Are you logged in?? Seriously, if its a Dell, its a motherboard. Should get $65 on craigslist.. same happened to me.. Dell laptops are POS and customer service is to “Bob” in India..


14 posted on 07/29/2012 1:41:30 PM PDT by goseminoles
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To: clee1
The very FIRST thing you do is take you hard drive to a professional and get him/her to back up your data to some other media type: USB drive or DVD.

Please listen to clee1. You do not have a computer problem. You have a data problem. The computer is not important.

Take the hard drive to a friend with experience in the matter and have him or her recover the data. This is often no more difficult than mounting it and searching the drive for files in Documents and in other folders that you already know about. THEN you can worry about the hardware and OS.

15 posted on 07/29/2012 1:42:00 PM PDT by Billthedrill
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To: trussell
If you have another computer (since you are posting here) you can use, then buy a kit for connecting external drive via USB. They cost about $25 and will allow you to access all of the data on the drive, assuming its not bad. Reinstalling the OS, or even running a repair will put the data at risk. Here is a link to connecting the drive externally - http://www.amazon.com/Drive-Adapter-Converter-Optical-External/dp/B002OV1VJW If its a dell you can go into diagnostic mode but preserving the data is more important. Open diagnostics with these directions. "Turn on the computer. When the DELL™ logo appears, press immediately"
16 posted on 07/29/2012 1:42:25 PM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: trussell

I recommend chkdsk. Also, it is customary to identify one’s hardware and software when requesting support, and a dozen exclamation points won’t make a difference.

I hope they don’t revoke your parole because of this incident.


17 posted on 07/29/2012 1:43:59 PM PDT by Revolting cat! (Bad things are wrong!)
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To: trussell

It would help to have the error codes.
Can you boot to a c:\ prompt?


18 posted on 07/29/2012 1:46:13 PM PDT by Kirkwood (Zombie Hunter)
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To: trussell
I would suggest that the most important thing right now is all of those files on your computer.

I had a similar thing happen to my wife's old computer and it had 8 years of kids pictures that she hadn't backed up. I would have paid thousands of dollars to get those off. It cost about $50.

On a different computer I downloaded some recovery software from Spotmau.com. As it happens their software is on sale this weekend. I also bought a decent sized external hard drive. You burn the data recovery program to a CD and your computer will boot off that instead. It sets up a barebones operating system that will allow you to move files off your hard drive onto the external drive. Hopefully you know where all that stuff is on your drive.

After you have "rescued" all those files you need then you can breathe easy and start looking at rebuilding windows.

19 posted on 07/29/2012 1:47:22 PM PDT by USNBandit (sarcasm engaged at all times)
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To: goseminoles
Dell laptops are POS and customer service is to “Bob” in India.



"Dude, you shoulda got an iPad."

20 posted on 07/29/2012 1:49:06 PM PDT by library user
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To: mylife

That’s just what I was going to suggest :-)

There are several Linux based rescue disks out there, some a lot smaller than Ubuntu.

Just search using this string and google will turn up lots of them.

“linux emergence boot repair rescue disk”

Or perhaps this one will do the trick...the Ultimate Boot CD for Windows.
http://www.ubcd4win.com/


21 posted on 07/29/2012 1:54:47 PM PDT by Bobalu (It is not obama we are fighting, it is the media.)
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To: goseminoles
"Dell laptops are POS and customer service is to “Bob” in India.."

Is that Peggy's sister?

22 posted on 07/29/2012 1:54:50 PM PDT by mass55th (Courage is being scared to death - but saddling up anyway...John Wayne)
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To: trussell

My desktop XP died around Thanksgiving. Luckily, I had just ordered a new Win7.

I had partitioned my XP drive in to C: for the OS and D: for the data. The C: partition was the one that apparently died. I did try to connect another drive but it would not work, so I think it was a compound problem with the motherboard/controller and/or drive.

I ordered a IDE 2 USB cable. It cost about $20. I was able to access all of the data on the D: partition but nothing from the C:

Those IDE 2 USB cables have several adapters for various drive connection sizes. Note that it took a long while for my new Win7 to read the data on the drive.


23 posted on 07/29/2012 1:55:22 PM PDT by TomGuy
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To: goseminoles

Dell laptops I have done well with and out of the hundreds I put in place for SC DSS last year, maybe a dozen had problems, mostly a bad image but a few had legitimate bad boards or damage from shipping/handling.

My last laptop was a $30 Dell D810 that I swapped out the optical drive for and it gave me 2 years of solid service. I wiped it and gave it to a computerless friend of mine. Last I heard it was still going.

It is HP/Compaqs to be very wary of.


24 posted on 07/29/2012 1:59:48 PM PDT by wally_bert (It's sheer elegance in its simplicity! - The Middleman)
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To: trussell
Do you subscribe to a virus/trojan horse service? If it is a virus, hardware fiddling won't fix the problem.
Don't know anything about the running Linux options.

I should add one thing. 32Gb memory sticks are reasonable now, even for us who are unemployed and underfunded. For between $20 and $25 you can backup a LOT of data. You just have to be willing and able to do it regularly. Assuming that it is a recoverable hardware or software problem.
What is the Brand, Model and age of the laptop? The operating system?

25 posted on 07/29/2012 2:00:35 PM PDT by publius911 (Formerly Publius 6961, formerly jennsdad)
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To: trussell
OK, it looks like you are in a world of hurt. Since you made no mention of it, I assume that there is no external backup, correct? If this is the case, then there is one of two possibilities going on, either your computer has gone bad or your hard disk drive (HDD).

Frankly, the easier one to fix is a computer going bad because a decent computer shop can copy a good HDD onto a new / used computer of equal or better capacity. Cost you some money, yes, but you can call various computer shops in your area and ask if they can see if your HDD is still good. Hint: If you heard strange or grinding noises prior to your Blue Screen of Death (BSD) most likely it is bad HDD.

If it is a bad HDD, your hurt just got exponential without backup. There are HDD recovery shops that can copy contents from a bad HDD to a new replacement. They take long time frames (you ship your HDD to them) and cost in the 4 digits and up.

You could try calling your local library and asking for local area computer clubs. Since this is a BSD, ignore the ones for Apple. Go to a meeting and throw yourself to their mercy by explaining your plight and asking if any of them could help you. There are geeks amongst us that can do wonderful things. Be prepared to promise a wonderful dinner at the best restaurant you can afford if successful as well as paying for replacement HDD. A good geek will also take the old computer to make sure that it did not cause the original damage. THIS WILL TAKE TIME!

Now, to all of those who have read this far - how safe is YOUR DATA!?!?!?

I run disk image (bootable) backups religiously on naked HDDs using external docks and then store these HDDs in my fire-resistant safe. I am never more than a week (usually less) from the last backup and I have multiple HDDs so that the week-ago backup is still in the safe while I backup.

If this seems like too much, here is a random bing search hit that rates 10 online backup services. I can NOT recommend any as I don't use any of them. Your call.

Hope that this was worth reading. Bona fides: 30+ year computer programmer and paid consultant. I have been in this place when there were none of these options and I swore (MANY TIMES) not to be there again. DO NOT THINK THAT THIS WILL NOT HAPPEN TO YOU - IT WILL!

26 posted on 07/29/2012 2:01:07 PM PDT by SES1066 (Government is NOT the reason for my existence!)
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To: Bobalu

I’m a believer in live disc OS’s


27 posted on 07/29/2012 2:01:53 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: trussell; rdb3; Calvinist_Dark_Lord; Salo; JosephW; Only1choice____Freedom; amigatec; ...

28 posted on 07/29/2012 2:06:08 PM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: JRandomFreeper

then install a sensible linux and ditch that windown crap


29 posted on 07/29/2012 2:12:36 PM PDT by databoss
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To: databoss
LOL! Not everyone wants to run Linux, of any flavor.

I may have one dual boot machine here (I'd have to check), but everything runs linux all the time on my estate.

/johnny

30 posted on 07/29/2012 2:16:37 PM PDT by JRandomFreeper (Gone Galt)
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To: trussell

I was having a similar problem with an older Toshiba laptop a few years ago (my first laptop, so it was a learning experience).

What fixed my problem was getting the dust bunnies out of the case.. I broke it down as much as I could used a PC safe duster.. then a can of pressurized air.. After that, I places a small USB fan near the laptop and had it blowing UNDER the laptopn (they make platforms you can use instead).
That fixed my problem, although in your case, it could be somethiung totally different... and even if what I described is the original cause, the overheating and the following shutdown (plus repair) could have corrupted lots of data on your HD.

SO... first clean it out as best as you can, and then work on reparing any damage it may have caused.

Hope you get it fixed soon ;)


31 posted on 07/29/2012 2:18:39 PM PDT by Bikkuri (Choose, a communist, socialist, or Patriot)
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To: library user

Are you familiar with the expression.... FO?


32 posted on 07/29/2012 2:21:29 PM PDT by publius911 (Formerly Publius 6961, formerly jennsdad)
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To: SES1066
Bona fides: 30+ year computer programmer and paid consultant. I have been in this place when there were none of these options and I swore (MANY TIMES) not to be there again. DO NOT THINK THAT THIS WILL NOT HAPPEN TO YOU - IT WILL!

I have addressed that risk as follows : I have both a new Desktop and a new laptop. Both are Windows 7. I bought a 32Gb USB stick for each, and I update modified files for each one to its own separate stick once a week. A few truly critical folders I update as soon as they change, updating the changed files only. I also make data DVDs (25c for reliable ones in bulk) at least every three months of all photo folders family and otherwise.

I should add that I keep a copy of my critical files, mortgage, payments list and passwords file in password-protected form on BOTH computers.

Been there. Don't want to repeat.

33 posted on 07/29/2012 2:33:52 PM PDT by publius911 (Formerly Publius 6961, formerly jennsdad)
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To: trussell
Last week I had a BSD issue on my 6 year old(XP)desktop(first time since build). After 3 episodes of BSD in 2 days the puter would not restart, with only a black screen and something to do with file "isapnp.sys". I was thinking it was perhaps a hard drive failure(with the 90 degree temps we've been having).

Doing a google search for that particular file came up with a lot of instances of a virus that attaches itself via a 0kb file in the windows/system32/drivers folder. I used one of the many bootable/scandisks(Hirens)but did not find any such file.

Fortunately I had an external backup drive hooked to this PC and Acronis software doing an automatic backup. Unfortunately I had not turned on the ext. drive in more than a month and so any data since then was not copied.

Now, after trying several fixes, I figure I must have made things worse, and though the files are visible using the above third party utilities(outside of Windows Repair Console), the drive is now listed as "unallocated"(must have messed up the partition somewhere along the line).

Anyway, I eventually went out and bought a new hard drive and copied the(minus one month of data)to it from my backup ext. drive.

Now I am still hoping to recover the bad hard drive, with little success so far.

None of this probably helps with your issue, I only offer this(as someone else suggested)DON'T DO ANYTHING UNTIL A PROFESSIONAL HAS A CHANCE TO EVALUATE AND PROPOSE A SOLUTION...or you too may make a bad situation...worse.

34 posted on 07/29/2012 2:35:36 PM PDT by RckyRaCoCo (I prefer liberty with danger to peace with slavery, IXNAY THE TSA!)
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To: trussell

You present quite a problem. What OS is do you have on this PC?


35 posted on 07/29/2012 2:40:48 PM PDT by eyedigress ((zOld storm chaser from the west)/?)
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To: trussell

If sounds like boot file failures. Most of the time even if the drive can’t be repaired you can still recover the data. I got an adapter to run a hard drive on a USB port for about $35. It doesn’t have a cover because it is designed for repair work. It is good for both ide and sata drives.

Do you have any DVD’s that have the SO files? If so the easiest repair would be to replace the old hard drive and new build. And then recover data from old drive.


36 posted on 07/29/2012 2:42:46 PM PDT by ThomasThomas
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To: trussell

Your files are on the hard drive not the computer.

Look online for a cheap alternative to tide you over until you get a job.

I’ve seen Windows XP machines go for $50. Nothing wrong with them. In fact, look at major computer manufacturers, Amazon and Frys.com. they will have cheap alternatives that you can use for now.

You will still need an external hard drive enclosure to recover your info on the disk.

Don’t take it to a nerd and expect they will get everything you need. Besides, they charge $300 for bare service and $1,500 to get everything.

Look for the external hard drive enclosure at the same places above. $50-$75 bucks or just start asking around. You might have a friend who just happens to have one or you can get one super cheap on Craigslist.


37 posted on 07/29/2012 2:48:16 PM PDT by Vendome (Don't take life so seriously, you won't live through it anyway)
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To: publius911

No harm or foul intended. I have had my share of moderate to serious PC problems as well and, looking back, I probably should have tried not to get so worked up, since it just made things worse.


38 posted on 07/29/2012 2:50:02 PM PDT by library user
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To: library user

Bob??? I got swammy...

I work on a lot of dells (authorized/certified repair contractor)

Many times blue screen of death errors are NOT hardware faults. They are failed updates or corrupted files.


39 posted on 07/29/2012 2:52:50 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: publius911

You are getting there BUT what do you do in the brief frantic moments when you smell smoke? Do you have those DVDs & USB sticks in a “Go Bag” beside your bed?

If this is your method, buy a rated safe with a reasonable fire resistance. Me, I got one that will tolerate 90 minutes of 2k F and since my house would never burn that hot or that long, I hope that no 747 nose dives on me.

Your choice of either external backups or confident in home storage resistant to home disaster. Yes, it is unlikely BUT do you feel lucky?


40 posted on 07/29/2012 2:54:42 PM PDT by SES1066 (Government is NOT the reason for my existence!)
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To: trussell

Go to www.majorgeek.com follow the instructions EXACTLY. If you don’t have good computer skills, get a friend who does. If you make a single mistake, you’ll nuke your computer. If you don’t, and it’s salvageable, you’ll salvage it.


41 posted on 07/29/2012 3:06:59 PM PDT by piytar (The predator-class is furious that their prey are shooting back.)
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To: corbe; trussell
My first guess would be a BAD Memory Chip

Why is that your first guess? Sounds like some corrupted OS files, possibly a corrupted HDD sector.

Either way, the data's (likely) still there, but the OS will either need to be repaired/reinstalled or a new HDD needs to be purchased and installed.

I highly recommend one of these for your toolkit. If the OS is irretrievably gone, then you can still take your internal HDD, plug it into this thing on another computer, and backup whatever files you can access. The computer will just read it as an external HDD. This thing has saved my life many times.

42 posted on 07/29/2012 3:13:34 PM PDT by Future Snake Eater (CrossFit.com)
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To: Hillarys Gate Cult
Win 7 or XP? Restore mode? Do you have any operating system disks?

Windows 7, no recovery discs

43 posted on 07/29/2012 3:14:23 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: trussell
trussell, I read your homepage and so I am sending you some virtual flowers and recommending that you read my post (#26). Next, yes you are that dog stuck in a tree and we kind strangers are trying to help.

You are either going to recover all, some or none of this data you have lost access to right now. You still have your life, your kids and God's Love. I suggest that you pray and think of Reinhold Niebuhr's Serenity Prayer;

God, give us grace to accept with serenity
the things that cannot be changed,
Courage to change the things
which should be changed,
and the Wisdom to distinguish
the one from the other.

Next hug your kids and then write down on paper these suggestions us kind strangers have given in the order you think are logical and practical. Writing them down allows you to think calmly about them. I strongly suggest the simplest first which to me is to take the HDD to a computer shop to see if it is still good. If it is, then so is your data, you just need to get access to it.

Wishing you the best!

44 posted on 07/29/2012 3:19:04 PM PDT by SES1066 (Government is NOT the reason for my existence!)
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To: ThomasThomas
It is good for both ide and sata drives.

What's the name and brand of that? I could use one.


45 posted on 07/29/2012 3:19:14 PM PDT by rdb3 (We need Ward Cleaver for President. We already have Eddie Haskell. (ATB))
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To: trussell

Follow one of the multiple options upthread or salvaging your data first before trying majorgeek. (I assumed a virus issue.)


46 posted on 07/29/2012 3:24:36 PM PDT by piytar (The predator-class is furious that their prey are shooting back.)
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To: Vendome
I’ve seen Windows XP machines go for $50. Nothing wrong with them.

Very good point.

First extract the data from the current machine and, if worse comes to worse, you can get a reliable PC for $50-$100 these days.

Problem solved.

The tricky part is finding someone capable of extracting the data for little to no cost.

I've done countless hours of PC work for friends for free, but I eventually scaled that way back since my friends told their friends and it was getting to the point where volunteering was almost comparable to full-time work.

Worst of all is sometimes you don't know what you're getting into. In some rare cases, the person I'm trying to help ends up in a more unfortunate situation than before they brought me the PC.

So can be a headache for all involved.

I wish PC stuff like this wasn't so time-consuming.

That's what makes it so "difficult," IMO.

The actual work is not rough, but the work generally takes more time than you initially estimate.

47 posted on 07/29/2012 3:27:54 PM PDT by library user
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To: trussell

This may sound simplistic, and it may not work, but have you tried going to the control panel and clicking “system restore”? If you can get there, it will restore your computer to an earlier date before it crashed.


48 posted on 07/29/2012 3:29:46 PM PDT by jespasinthru (Proud member of the Vast Right-Wing Conspiracy.)
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To: trussell
http://www.ehow.com/how_6028118_run-diagnostics-pc.html/A>
49 posted on 07/29/2012 3:33:21 PM PDT by South40 ("Islam has a proud tradition of tolerance." Hussein Obama, Cairo, Egypt, June 4, 2009)
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To: trussell

Post the error message for crying out loud already.


50 posted on 07/29/2012 3:35:42 PM PDT by mrsmith (Dumb sluts: Lifeblood of the Media, Backbone of the Democrat Party!)
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