Skip to comments.Computer help needed...PLEASE!!!!!!!!!!!!!!
Posted on 07/29/2012 1:25:08 PM PDT by trussell
HELP PLEASE. My laptop computer suddenly went blue screen of death with a message that some error was detected and windows was being disabled (or shut down) to protect my computer. I rebooted, same thing. I unplugged, pulled the battery and waited, then plugged it all back in and again, same message. I tried to start in safe mode...an option came up to "repair your computer", I chose that option. It says "windows is installing files", then the "microsoft windows" with the scrolling lights, then the same blue screen message. So, I tried in safe mode again, only choosing safe mode instead of the "repair your computer" option. Same response.
This response has been the same through all the attempts.
I pulled the hard drive and put it back in...I pulled the memory chips and reset them. Please. All of my work search files (resumes, cover letters, work history etc...) are on that computer. All of my Parole board files from the attacker on parole are on that computer. All of my pictures, are on that computer. I use to have an external hard drive, but something happened and it quit working. I can't buy a new computer because I am looking for work. and I can't look for work if my computer is gone :(
Please...I know there are many computer savvy people here. Please help me if anything can be done.
First off, calm down.
Worst case, if you can’t recover the OS, you can buy an enclosure and mount the hard disk as an external drive on another box (most PC places like Best Buy can also recover data from a damaged OS disk).
Now, let me look again at your problem statement.
Win 7 or XP? Restore mode? Do you have any operating system disks?
The very FIRST thing you do is take you hard drive to a professional and get him/her to back up your data to some other media type: USB drive or DVD.
Then explore options for fixing your computer.
What is the exact error message that your getting? is there a code, if there is please post it and I will look it up. Usually those blue screen of death messages can be some virus took control of your computer or something else is going on so let’s have a look.
Do you also have the Windows CD that came with your computer.? if you do you can always restore, or try in safe mode to do a restore to a time when everything was working properly
There should be an error code — write it down and post it. If you can take a clear picture of it and then post it (using whatever you are using to post now) that would be better.
Don’t mind the jokes if they come — no one will give you purposeful bad advice here.
No jokes, then I can’t advice you to ‘BUY A MAC’. Let me guess it’s a DELL w/Vista. My first guess would be a BAD Memory Chip, resetting won’t fix that. BUT-If you can boot up into SAFE MODE, Try to do a check disk. In Vista or Win 7, right click (the other button) on the COMMAND PROMPT in the ACCESSORIES FOLDER and run as ADMINISTRATOR. TYPE CHKDSK/F at the DOS PROMPT, may require REBOOT. IF the Hard Drive is OK and IF it’s just CORRUPT WINDOWS FILES, this should correct it.
If worse comes to worse, you can have someone burn you an Ubuntu live disc which will allow you to run the OS from a CD drive.
So long as your hard drive us OK you can recover all your files.
That is what I usually do.
You’re getting good advice so far. I’ll be back later to look-in on the thread, and see if there’s anything I can contribute to help you, t.
Are you logged in?? Seriously, if its a Dell, its a motherboard. Should get $65 on craigslist.. same happened to me.. Dell laptops are POS and customer service is to “Bob” in India..
Please listen to clee1. You do not have a computer problem. You have a data problem. The computer is not important.
Take the hard drive to a friend with experience in the matter and have him or her recover the data. This is often no more difficult than mounting it and searching the drive for files in Documents and in other folders that you already know about. THEN you can worry about the hardware and OS.
I recommend chkdsk. Also, it is customary to identify one’s hardware and software when requesting support, and a dozen exclamation points won’t make a difference.
I hope they don’t revoke your parole because of this incident.
It would help to have the error codes.
Can you boot to a c:\ prompt?
I had a similar thing happen to my wife's old computer and it had 8 years of kids pictures that she hadn't backed up. I would have paid thousands of dollars to get those off. It cost about $50.
On a different computer I downloaded some recovery software from Spotmau.com. As it happens their software is on sale this weekend. I also bought a decent sized external hard drive. You burn the data recovery program to a CD and your computer will boot off that instead. It sets up a barebones operating system that will allow you to move files off your hard drive onto the external drive. Hopefully you know where all that stuff is on your drive.
After you have "rescued" all those files you need then you can breathe easy and start looking at rebuilding windows.
That’s just what I was going to suggest :-)
There are several Linux based rescue disks out there, some a lot smaller than Ubuntu.
Just search using this string and google will turn up lots of them.
“linux emergence boot repair rescue disk”
Or perhaps this one will do the trick...the Ultimate Boot CD for Windows.
Is that Peggy's sister?
My desktop XP died around Thanksgiving. Luckily, I had just ordered a new Win7.
I had partitioned my XP drive in to C: for the OS and D: for the data. The C: partition was the one that apparently died. I did try to connect another drive but it would not work, so I think it was a compound problem with the motherboard/controller and/or drive.
I ordered a IDE 2 USB cable. It cost about $20. I was able to access all of the data on the D: partition but nothing from the C:
Those IDE 2 USB cables have several adapters for various drive connection sizes. Note that it took a long while for my new Win7 to read the data on the drive.
Dell laptops I have done well with and out of the hundreds I put in place for SC DSS last year, maybe a dozen had problems, mostly a bad image but a few had legitimate bad boards or damage from shipping/handling.
My last laptop was a $30 Dell D810 that I swapped out the optical drive for and it gave me 2 years of solid service. I wiped it and gave it to a computerless friend of mine. Last I heard it was still going.
It is HP/Compaqs to be very wary of.
I should add one thing. 32Gb memory sticks are reasonable now, even for us who are unemployed and underfunded. For between $20 and $25 you can backup a LOT of data. You just have to be willing and able to do it regularly. Assuming that it is a recoverable hardware or software problem.
What is the Brand, Model and age of the laptop? The operating system?
Frankly, the easier one to fix is a computer going bad because a decent computer shop can copy a good HDD onto a new / used computer of equal or better capacity. Cost you some money, yes, but you can call various computer shops in your area and ask if they can see if your HDD is still good. Hint: If you heard strange or grinding noises prior to your Blue Screen of Death (BSD) most likely it is bad HDD.
If it is a bad HDD, your hurt just got exponential without backup. There are HDD recovery shops that can copy contents from a bad HDD to a new replacement. They take long time frames (you ship your HDD to them) and cost in the 4 digits and up.
You could try calling your local library and asking for local area computer clubs. Since this is a BSD, ignore the ones for Apple. Go to a meeting and throw yourself to their mercy by explaining your plight and asking if any of them could help you. There are geeks amongst us that can do wonderful things. Be prepared to promise a wonderful dinner at the best restaurant you can afford if successful as well as paying for replacement HDD. A good geek will also take the old computer to make sure that it did not cause the original damage. THIS WILL TAKE TIME!
Now, to all of those who have read this far - how safe is YOUR DATA!?!?!?
I run disk image (bootable) backups religiously on naked HDDs using external docks and then store these HDDs in my fire-resistant safe. I am never more than a week (usually less) from the last backup and I have multiple HDDs so that the week-ago backup is still in the safe while I backup.
If this seems like too much, here is a random bing search hit that rates 10 online backup services. I can NOT recommend any as I don't use any of them. Your call.
Hope that this was worth reading. Bona fides: 30+ year computer programmer and paid consultant. I have been in this place when there were none of these options and I swore (MANY TIMES) not to be there again. DO NOT THINK THAT THIS WILL NOT HAPPEN TO YOU - IT WILL!
I’m a believer in live disc OS’s
then install a sensible linux and ditch that windown crap
I may have one dual boot machine here (I'd have to check), but everything runs linux all the time on my estate.
I was having a similar problem with an older Toshiba laptop a few years ago (my first laptop, so it was a learning experience).
What fixed my problem was getting the dust bunnies out of the case.. I broke it down as much as I could used a PC safe duster.. then a can of pressurized air.. After that, I places a small USB fan near the laptop and had it blowing UNDER the laptopn (they make platforms you can use instead).
That fixed my problem, although in your case, it could be somethiung totally different... and even if what I described is the original cause, the overheating and the following shutdown (plus repair) could have corrupted lots of data on your HD.
SO... first clean it out as best as you can, and then work on reparing any damage it may have caused.
Hope you get it fixed soon ;)
Are you familiar with the expression.... FO?
I have addressed that risk as follows : I have both a new Desktop and a new laptop. Both are Windows 7. I bought a 32Gb USB stick for each, and I update modified files for each one to its own separate stick once a week. A few truly critical folders I update as soon as they change, updating the changed files only. I also make data DVDs (25c for reliable ones in bulk) at least every three months of all photo folders family and otherwise.
I should add that I keep a copy of my critical files, mortgage, payments list and passwords file in password-protected form on BOTH computers.
Been there. Don't want to repeat.
Doing a google search for that particular file came up with a lot of instances of a virus that attaches itself via a 0kb file in the windows/system32/drivers folder. I used one of the many bootable/scandisks(Hirens)but did not find any such file.
Fortunately I had an external backup drive hooked to this PC and Acronis software doing an automatic backup. Unfortunately I had not turned on the ext. drive in more than a month and so any data since then was not copied.
Now, after trying several fixes, I figure I must have made things worse, and though the files are visible using the above third party utilities(outside of Windows Repair Console), the drive is now listed as "unallocated"(must have messed up the partition somewhere along the line).
Anyway, I eventually went out and bought a new hard drive and copied the(minus one month of data)to it from my backup ext. drive.
Now I am still hoping to recover the bad hard drive, with little success so far.
None of this probably helps with your issue, I only offer this(as someone else suggested)DON'T DO ANYTHING UNTIL A PROFESSIONAL HAS A CHANCE TO EVALUATE AND PROPOSE A SOLUTION...or you too may make a bad situation...worse.
You present quite a problem. What OS is do you have on this PC?
If sounds like boot file failures. Most of the time even if the drive can’t be repaired you can still recover the data. I got an adapter to run a hard drive on a USB port for about $35. It doesn’t have a cover because it is designed for repair work. It is good for both ide and sata drives.
Do you have any DVD’s that have the SO files? If so the easiest repair would be to replace the old hard drive and new build. And then recover data from old drive.
Your files are on the hard drive not the computer.
Look online for a cheap alternative to tide you over until you get a job.
I’ve seen Windows XP machines go for $50. Nothing wrong with them. In fact, look at major computer manufacturers, Amazon and Frys.com. they will have cheap alternatives that you can use for now.
You will still need an external hard drive enclosure to recover your info on the disk.
Don’t take it to a nerd and expect they will get everything you need. Besides, they charge $300 for bare service and $1,500 to get everything.
Look for the external hard drive enclosure at the same places above. $50-$75 bucks or just start asking around. You might have a friend who just happens to have one or you can get one super cheap on Craigslist.
No harm or foul intended. I have had my share of moderate to serious PC problems as well and, looking back, I probably should have tried not to get so worked up, since it just made things worse.
Bob??? I got swammy...
I work on a lot of dells (authorized/certified repair contractor)
Many times blue screen of death errors are NOT hardware faults. They are failed updates or corrupted files.
You are getting there BUT what do you do in the brief frantic moments when you smell smoke? Do you have those DVDs & USB sticks in a “Go Bag” beside your bed?
If this is your method, buy a rated safe with a reasonable fire resistance. Me, I got one that will tolerate 90 minutes of 2k F and since my house would never burn that hot or that long, I hope that no 747 nose dives on me.
Your choice of either external backups or confident in home storage resistant to home disaster. Yes, it is unlikely BUT do you feel lucky?
Go to www.majorgeek.com follow the instructions EXACTLY. If you don’t have good computer skills, get a friend who does. If you make a single mistake, you’ll nuke your computer. If you don’t, and it’s salvageable, you’ll salvage it.
Why is that your first guess? Sounds like some corrupted OS files, possibly a corrupted HDD sector.
Either way, the data's (likely) still there, but the OS will either need to be repaired/reinstalled or a new HDD needs to be purchased and installed.
I highly recommend one of these for your toolkit. If the OS is irretrievably gone, then you can still take your internal HDD, plug it into this thing on another computer, and backup whatever files you can access. The computer will just read it as an external HDD. This thing has saved my life many times.
Windows 7, no recovery discs
You are either going to recover all, some or none of this data you have lost access to right now. You still have your life, your kids and God's Love. I suggest that you pray and think of Reinhold Niebuhr's Serenity Prayer;
God, give us grace to accept with serenity
the things that cannot be changed,
Courage to change the things
which should be changed,
and the Wisdom to distinguish
the one from the other.
Next hug your kids and then write down on paper these suggestions us kind strangers have given in the order you think are logical and practical. Writing them down allows you to think calmly about them. I strongly suggest the simplest first which to me is to take the HDD to a computer shop to see if it is still good. If it is, then so is your data, you just need to get access to it.
Wishing you the best!
What's the name and brand of that? I could use one.
Follow one of the multiple options upthread or salvaging your data first before trying majorgeek. (I assumed a virus issue.)
Very good point.
First extract the data from the current machine and, if worse comes to worse, you can get a reliable PC for $50-$100 these days.
The tricky part is finding someone capable of extracting the data for little to no cost.
I've done countless hours of PC work for friends for free, but I eventually scaled that way back since my friends told their friends and it was getting to the point where volunteering was almost comparable to full-time work.
Worst of all is sometimes you don't know what you're getting into. In some rare cases, the person I'm trying to help ends up in a more unfortunate situation than before they brought me the PC.
So can be a headache for all involved.
I wish PC stuff like this wasn't so time-consuming.
That's what makes it so "difficult," IMO.
The actual work is not rough, but the work generally takes more time than you initially estimate.
This may sound simplistic, and it may not work, but have you tried going to the control panel and clicking “system restore”? If you can get there, it will restore your computer to an earlier date before it crashed.
Post the error message for crying out loud already.