Posted on 07/06/2018 9:16:45 AM PDT by Retired Chemist
….And Received This Message: Your estimated time to talk to a representative is 1 hour 30 minutes to 1 hour 40 minutes.
Enough to make you go postal.
Did you fill out the form?
What kind of music are they playing?
I have recently called several businesses or government offices and used a new option to have them call me back, rather than waiting on hold.
Not bad. Although as in most wait systems your call will just be dumped at a half hour so the consultants can prove reduced wait times.
That’s better than my post office. They won’t even answer the phone.
I had a friend who is a delivery driver (and deals with them often) tell me I have to call what he calls the secret number because they won’t answer the first one.
They have no interest in hearing any complaints. And I tell you, there’s alot of them!
The head post master has quite the reputation of being difficult.
I used to get 100% of my Amazon deliveries before they started using the postal service. Now it’s totally hit or miss.
I called the USPS and got the same message (over 1 hour wait time). SO I called Amazon, which picked up in 5 minutes I told them I was just going to order the same item from another vendor that doesn’t use the USPS and they agreed and said it’s your option to just refuse the USPS delivery if and when it ever comes. So that’s the solution.
That’s nothing, recently I returned a set of books from Pennsylvania to Michigan using book rate postage. I was eligible for $250 rebate if they were returned by a certain date. The company moved two miles away and did not update their return form. Watched tracking, books were in the right town for a week with no movement. Finally called the post office and they told me they can not redirect to the new location. I offered to pay for this and was still told no. In their wisdom, rather then delivering the books two extra miles they returned them to me in Pennsylvania.
Try to call the Social Security Administration, it’s even worse.
“Do you know the way to San Jose ?”
Did you try complaining online? Because the Postal Service is in no way unique in this regard. Lots of companies make you wait on the phone for long periods of time.
I strongly suspect that’s done on purpose. They want you to use the much cheaper online option.
And that’s not always a bad thing. I had a problem with a lighting fixture recently. I called the company, and got one of those long-wait messages. Then I went online. I got a “Live Chat” person in seconds. And I had my solution in a minute.
Side note: I’m an old guy. I still like the phone better.
Our rural USPS delivery guy is totally incompetent. Ever since he got the job, he mis-delivers mail to the wrong boxes.
We often get others mail, and ours is often delayed by several days, presumably because those that got it did not put it back in the system right away.
I complained in person to the postmaster when he first started to no avail. Others have complained. Recently I never got an important letter containing evidence I needed as evidence in an appeal I am engaged in. I contacted the sender, and the evidence was punctually mailed out. I got the resend too late to file. Needless to say I am angry.
I filed a written complaint yesterday. I expect nothing to become of it. It’s just the politically correct government we have where incompetent people cannot lose their jobs because their feelings might get hurt. Screw the tax payer.
My record was 3 hours and 30 minutes in 1996 on a call to NEC about a monitor. I finally went to lunch, THEN they picked up! That was back when 800 numbers still cost a little per minute.
LOL, has anyone ever collected on a claim for damaged goods? Its NEVER their fault.
Interactive chat over phone any time.
And they disconnected all the phones to the local offices.
Had that happen to me. My wife finally got tired of my swearing and told me to shut up.
So true. I didn’t get any mail for 11 days. In the beginning I tried calling and like you said no answer. Finally I stood in the middle of my street and stopped the mail truck. The delivery person was a kid and really didn’t seem to have a clue, about anything. I wrote all the specifics down and told him to hand it in to the post master. Next day I did get a few pieces of mail. I found the “special” number and the lady I spoke to just attributed it to summer help. So my real question was Where the heck is all the mail I never got? Never got an answer.
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