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Get Human: How to Reach Customer Service via Telephone (A real person !)
Email Today | Sept. 11, 2007

Posted on 09/11/2007 1:44:22 PM PDT by COUNTrecount

Get Human: How to Reach Customer Service via Telephone http://gethuman.com/us/

The gethuman project is a consumer movement to improve the quality of phone support in the US. This free website is run by volunteers and is powered by over one million consumers who demand high quality phone support from the companies that they use.


TOPICS: Your Opinion/Questions
KEYWORDS: customerservice; humancontact
http://gethuman.com/us/
1 posted on 09/11/2007 1:44:28 PM PDT by COUNTrecount
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To: COUNTrecount

I’m sitting in North Dakota in a building where there are ~400 college graduates politely answering the phone in excellent English.

(If you research, you will find)


2 posted on 09/11/2007 1:48:48 PM PDT by Uncle Miltie (< Insert Mohammed Cartoon Here >)
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To: COUNTrecount

I just keep pressing zero when I get one of those automated things, no matter what the instructions. Most of the time I get a real person before too long.


3 posted on 09/11/2007 1:48:48 PM PDT by ElkGroveDan (Take the wheel, Fred.)
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To: ElkGroveDan

Use a rotary phone.


4 posted on 09/11/2007 1:49:49 PM PDT by IslandJeff (Matthew 28: 19-20)
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To: Lil'freeper

Ping


5 posted on 09/11/2007 1:50:12 PM PDT by big'ol_freeper ("Those who hammer their guns into plows will plow for those who do not." ~ Thomas Jefferson)
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To: COUNTrecount

http://gethuman.com/us/


6 posted on 09/11/2007 1:51:59 PM PDT by Old Professer (The critic writes with rapier pen, dips it twice, and writes again.)
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To: COUNTrecount

keeper bumper


7 posted on 09/11/2007 1:54:03 PM PDT by Edgerunner (If you won't let the military fight your battles, you will have to. Keep your powder dry...)
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Comment #8 Removed by Moderator

To: Uncle Miltie

>> I’m sitting in North Dakota in a building where there are ~400 college graduates politely answering the phone in excellent English.

OH MY GOODNESS! You work for a phone-sex shop??!?

(Just kidding. I hope.)


9 posted on 09/11/2007 1:55:59 PM PDT by Nervous Tick
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To: Uncle Miltie

“~400 college graduates politely answering the phone in excellent English”

How many of them can have a conversation without ever uttering the phrases “I was like” or “they were like” or “you know”?


10 posted on 09/11/2007 2:04:51 PM PDT by nhoward14 (Fred Thompson will get it DUN DUN in 2008!)
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To: COUNTrecount

I was pricing a PC configuration on Dell’s site today and laughed out loud when I saw an option to purchase “US Based Technical Support” at a premium! BTW...they will also sell you carbon offsets along with your PC order!


11 posted on 09/11/2007 2:08:46 PM PDT by 6ppc (It's torch and pitchfork time)
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To: nhoward14

“Uff da” is more prevalent.


12 posted on 09/11/2007 2:08:53 PM PDT by Uncle Miltie (< Insert Mohammed Cartoon Here >)
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To: COUNTrecount
It’s usually fairly easy to get a human. I’ve found some of the folks in the foreign call centers to be knowledgeable and helpful. And then there was the one for Verizon.
13 posted on 09/11/2007 2:16:22 PM PDT by PAR35
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To: Lord of the Norge

When it says “if you know your party’s extension”, I just press any 4 buttons and will usually get a person, then I have them transfer me to who I need to talk to.


14 posted on 09/11/2007 2:18:19 PM PDT by ravingnutter
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To: 6ppc

Good place to bump this thread.


15 posted on 09/11/2007 4:38:32 PM PDT by Kevmo (We should withdraw from Iraq via Tehran. And Duncan Hunter is just the man to get that job done.)
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