[Rio]

I thought FAX was dead.

[Bitman]

Let me google that for you.

[dhs12345]

Not an expert but two questions:

1. was it working before?
2. is your telephone system analog or digital?

[AbolishCSEU]

are you able to receive faxes? have you called your number and see if you can hear the fax noises aka “handshake?” it’s actually easier to send faxes than to receive them.

What does your error log say?

[Jeff Chandler]

Use email.

[fruser1]

Does the receiving end answer with fax tones?

[AbolishCSEU]

p.s. I see there is a firmware update that got issued on 3/28/19. Not sure if this machine has an ethernet or wireless connection. if so you can enter the ip address into a browser and look at the fax log.

[Ndorfin]

Most likely your dial tone provider has switched codecs or gone full digital and no longer supports data transport.

Try faxing from an online fax provider service using a scanner.

[Rio]

I remember back in the fax days I’d call the number in question from a regular phone to be sure that there was another fax machine there.

[Karma_Sherab]

[SgtHooper]

Test yours on more than one fax.
Have distant machine send fax to you.
Did your machine ever work?
Your machine actually gets a valid pick-up signal from the other end?

[TomServo]

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[Sacajaweau]

Even my “behind the times” office tossed the fax. Never hear of email? No email on other end. Copy document and address an envelope....

[Red Badger]

HP?...............I think I see the problem................

[TexasTransplant]

My old FAX refused to sync with certain other Fax Machines and work just fine with the rest.

It was explained to me that the analog signal had a frequency range that it would accept (link up with) that overlaps with the other FAX ... and if the FAX machines are opposite ends of frequency tolerance ... No Lap No Link

[Red Badger]

This will solve ALL your FAX problems:

https://www.efax.com/

[Vendome]

Use a scanner or shoot a pic if whatever you want to scan and email it

[Boogieman]

If the other end won’t pick up, then the problem is likely on the other end.

[caver]

What’s a fax?

[trebb]

Can it receive a FAX?